Bulletin (PDF 18.3 MB) - City of Armadale

Information BulletinInformation Items from the Development Services DirectorateINFORMATION ITEM – AIRCRAFT NOISE OMBUDSMANPageD-11anaAIRCRAFT NOISE OMBUDSMANWhat is the Aircraft Noise Ombudsman?The Aircraft Noise Ombudsman was established in response to the National AviationPolicy White Paper, Flight Path to the Future, released by the Australian Governmentin December 2009. Mr Ron Brent was appointed as the Ombudsman andcommenced in September 2010.What the Aircraft Noise Ombudsman does?The Aircraft Noise Ombudsman:_ reviews the handling of complaints or enquiries made to Airservices Australiaabout aircraft noise_ monitors and reports on the effectiveness of community consultation processesrelating to aircraft noise undertaken by Airservices Australia- monitors and reports on the effectiveness of the presentation and distribution ofaircraft noise-related information by Airservices Australia_ makes recommendations to the Board of Airservices Australia for improvementsrelating to public consultation and handling of complaints where necessary.The Ombudsman provides regular reports to the Board of Airservices Australia andproduces a detailed and public annual report.What can I expect from the Aircraft Noise Ombudsman?Before approaching the Aircraft Noise Ombudsman (ANO), you must have madereasonable efforts to resolve your complaint with Airservices Australia. The ANO canonly review complaints that relate to Airservices Australia's aircraft noise informationand services. We will give careful, professional and courteous attention to thesecomplaints: You can expect us to undertake confidential, free and timely reviewsusing procedures that are fair and reasonable to everyone concerned. We will stateclearly what we can and cannot do and explain all decisions or recommendations wemake.What the ANO can doThe ANO can review complaints that relate to how Airservices Australia providesservices and information about aircraft noise, such as:_ how Airservices Australia handled your aircraft noise complaint or enquiry_ how Airservices Australia consulted your community about aircraft noise_ how aircraft noise-related information is presented by Airservices Australia.The ANO may also review systemic issues identified or any other matter requestedby the Board of Airservices Australia.