Bulletin (PDF 18.3 MB) - City of Armadale

Information BulletinInformation Items from the Development Services DirectorateINFORMATION ITEM – AIRCRAFT NOISE OMBUDSMANPageD-19ContentsSection A: Preliminary Matters. ............... .................. .. ............................................................ 4Part 1 - Introduction ............................................................................................................................................. 4Purpose of the Service ................................................................................................................................... 4Handling of Complaints .................................................................................................................................. 4Scope of the Charter ...................................................................................................................................... 4Part 2 - ANO Structure... ............. ............................ ... ................ ..... .. .................................................... 5Powers and Duties of the ANO ...................................................................................................................... 5Appointment of ANO ........................................................................................................ .. .... 5Conflicts of Interest.. ...................................................................................................................................... 5Removal from Office ....................................................................................................................................... 6Disclosure of Interests by ANO ..................................................................................................... ...... 6Resignation......................................... ............................................................................. 6Section B: Jurisdiction of ANO .................................................................................................................................. 7Part 3 - Complaints within Scope of the Service .................................................................................................. 7Eligibility to Lodge a Complaint with the ANO ................................................................................................ 7Types of Complaints that can be Reviewed by the ANO ................................................................................. 7Review of Other Matters by Agreement .......................................................................................................... 7Complaints Outside the Scope of the ANO's Jurisdiction ................................................................................ 7Discretion to Not Review a Complaint ............................................................................................................. 8Process for Not Reviewing a Complaint .......................................................................................................... 8Section C: Processes for Review of Complaints.................................................................. ......................... 9Part 4 - Complaints Lodgement ........................................................................................................................... 9Lodging of Complaints .................................................................................................................................... 9Provision of Information by the Parties to the Complaint... .............................................................................. 9Timeframes ..................................................................................................................................................... 9Multiple Complaints ...................................................................................................................................... 10Consequences of Non-Compliance to an ANO Request... ............................................................................ 10Part 5 - Deciding Complaints ............................................................................................................................. 10Rules of Evidence ......................................................................................................................................... 10Complaint Resolution Criteria ...................................................................................................................... 10Specialist Input ............................................................................................................................................ 10ANO's Obligation to Provide Information to the Parties ................................................................................. 10Part 6 - Process for Making Recommendations ............................................................................................... 11Process for Making Recommendations ......................................................................................................... 11Recommendations ........................................................................................................................................ 11Section D: ANO Reporting Obligations ................................................................................................................... 12Part 7 - Reporting ............................................................ .................................................................. 12Notification of Recommendations ................................................................................................................. 12Reporting to the Minister .............................................................................................................................. 12Page 2 of 1626 August 2010