Bulletin (PDF 18.3 MB) - City of Armadale

Information BulletinInformation Items from the Development Services DirectorateINFORMATION ITEM – AIRCRAFT NOISE OMBUDSMANPageD-14What happens after I lodge my complaint?We will acknowledge receipt of your complaint promptly and allocate a complaintreference number. The ANO will confirm that your complaint can be reviewed in linewith the ANO Charter and then:=;. you may be asked for more information or an interview (by telephone or inperson)=> Airservices Australia will be asked to provide information and a response to thecomplaint=> if the complaint is a simple matter, you and Airservices Australia will be advised ofthe review outcome, with details included in the next report to the Board ofAirservices Australia=> if the complaint is complex, perhaps identifying systemic issues, the ANO willconclude the review and provide a report including recommendations to the Boardof Airservices Australia and advise you of the review conclusions andrecommendations.Please note that relevant details of your complaint will generally be forwarded toAirservices Australia for their response.How long will it take to review my complaint?There is no set timeframe to complete a review as this can vary greatly, dependingon the nature of the complaint. If you want to enquire about your complaint you cancontact the ANO on 1800 266 040, leave your details or complaint reference numberand someone will contact you.What does it cost?The service is free and available to anyone.Contact informationAddress:Aircraft Noise OmbudsmanGPO Box 1985Canberra CityACT 2601Websitewww.ano.gov.auFreecall number1800266040