An ergonomic assessment of the airline baggage handler

36Avro, Airbus Industrie and Fokker, to change the existing designs is not there till moreresearch is done to quantify the problem.3.3.3 Author's Views and Comments on Dell's Survey of the Baggage HandlersDell's survey of the baggage handler was one of the first to probe the baggage handlersfor their feedback, suggestions and or recommendations on issues that strongly affecttheir working communities. Dell successfully quantified the opinions and voice of thebaggage handler, gathering necessary feedback that has provided the research communitywith the means to access the views and perceptions of the baggage handlers on the topicof the causes and preventions of baggage handler back injuries. This feedback hasidentified key issues such as the main areas that baggage handler's view as high risk tasksthat my lead towards injury, and the need for improved training techniques on lifting andback care.Dell's survey of the baggage handler was relatively similar to the survey of thesafety professionals, with one major deviation in the line of questions. The baggagehandlers' survey focused more on administrative controls, with questions about backcare, lifting techniques, and warming up exercises, as well as engineering controls.Collecting information on back care and lifting training primarily from the baggagehandlers' point of view gives only part of the story, as reinforcement of theseadministrative controls are not controlled by baggage handlers.The author's opinion, as stated in the earlier section, is the same in reference toDell's definition of baggage handlers and ticket-check-in agents. The concern with thewide body cargo area question is still valid for anyone wanting to conduct a survey ofbaggage handlers in the future. Ticket agents should be evaluated separately and the