Customer Setup of the NCR PC-8. - THE CORE MEMORY

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tmkrical R W Docurmtotior, Page1. R-rf No. 2. Gov-mf Accession No. 3. Recipimf's Cofolog No.1UMTRI-86-254. Title ad SubtitleCUSTOMEli SETUP OF THlE NCR PC-8 PERSONALCOMPUTER: A CASE STIJDY7. kr~u'.)Paul Green9. Pnlorning Orgcnirmtion Nme md 14ddrersUniversity of MichiganTransportation Reseai~ch InstituteAnn Arbor, Michigan 48109-2150 U.S.A.I5. Rapore DoteMay 19866. Puforning Organi toiion to&369184, 8. Pnhing Orqmirotion Report NO.UMTRI -86-2510. Wok Unit No. (TRAIS)11. Contract or Grant NO.DRDA 86-2099-P113- Type of R.porr ond Period Covered1 12. Sponsoring A pcy Nme rrd Addross 1 II Product Marketing 1 INCR Corporation, Personal Computer Division14. Sponsoring Agency CodeDayton, Ohio 45479 U.S.A.NCR PO 61-14922ITwo University OIE Michigan engineers were videotaped and timed as theyco1labor;zted in setting up an NCR PC-8, a personal computer, based on theIntel 80286 processor, Their dialog, a result of the subjects-in-tandemmethod u!;ed here, identified weaknesses in the current setup procedure.In the first of two sessions, participants unpacked the system unit,then unpacked and installed the keyboard, graphics card, RAM expansion, coprocesso~:,and display. After an hour and a half, they gave up when theywere unable to install the 360K floppy drive.1 After NCR field engineers spent a day and a half completinginstallation of the floppy, running the diagnostics, and running the fdiskprogram, the participants returned. Participants spent another hour and ahalf unpacking the til,t and swivel mechanism, installing the feet, checkingthe key lock, running the demonstration program, duplicating a DOS disk,setting up the hard disk, and copying files to it.Problems were not:ed in five areas--(l) packaging (unlabeled boxes, nounpacking instructiorls on boxes, loose parts in easily missed sidecompattmh!nts, no easy way to grasp and remove the cabinet); (2) hardware(no namaas on parts, no embedded assembly instructions); (3) documentation(not wel.1 integrated, confusing use of multiple languages, lack ofillustrat,ions, vague text--especially for the disk drive); (4) software(missed opportunities to use batch files); and (5) tools (IC puller andinserter not provided). Many changes are suggested to solve theseproblems. Once these changes are made, the setup of modified PC-8 shouldbe timed.17. K q WordsHuman factors, ergonomics,personal computers, clocumentation,time studyIaD. kcurity Classif. (of this pogo) 21. No. of Poges 22. PriceI Unclassified I Unclassified 1 40 I I
LIS'I" OF TABLESCONTENTS.............................................TESTPLAN .................................................Test Participants ............................................Equipment and Pvfaterials ......................................Test Activities actd Their Sequence ...............................RESULTS AND DISCUSSION ....................................E'irst Videotape: Hardware Unpacking and Installation ................Second Videotape: Finishing Hardware Installation. Installing the Software .RECOMMENDATIONS .........................................REFERENCES ................................................APPENDIXA ................................................APPENDIXB ................................................
Page 1: CUSTOMER SETUP OFTHE NCR PC-8PERSON
Page 5 and 6: PREFACEThe history of this project
Page 7 and 8: INTRODUCTIONThis experiment is an a
Page 9 and 10: - Test ParticipantsTEST PLANTwo mem
Page 11 and 12: In the second work period (for whic
Page 13 and 14: TABLE 1SESSION 1 SUMMARYTaskDuratio
Page 15 and 16: TABLE 2 (continued)Activityfound in
Page 17 and 18: TABLE 3UNPACKING AND INSTALLING KEY
Page 19 and 20: 1TABLE 5INSTALLING GRAPHICS CARDEnd
Page 21 and 22: Graphics ControlierGra fik- Con tro
Page 23 and 24: TABLE 7UNF'ACKING AND INSTALLING TH
Page 25 and 26: TABLE 9ATTEMPTING TO INSTALL FLOPPY
Page 27 and 28: took just over five minutes. This i
Page 29 and 30: TABLE 13CHECKING mY LOCKEnd TimeH:
Page 31 and 32: TABLE 15PREPARING DOS DISKEnd TimeH
Page 33 and 34: TABLE 16SETTING COMPUTER TO BOOT FR
Page 35 and 36: RECOMMENDATIONSIt is clear from the
Page 37 and 38: the "'getting started" manual and t
Page 39 and 40: provide about contents and increase
Page 41 and 42: REFERENCESBoyer, H. "'Do-it-yoursel
Page 43 and 44: Solid NCR PC8Off BPS SupelliarATmCn
Page 45 and 46: APPENDIX BNCR PART NUMBERS OF ITEMS

Customer Setup of the NCR PC-8. - THE CORE MEMORY

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