Half-yearly financial Report at June 30, 2013 - A2A

Half-yearly financial report at June 30, 2013Significant events during the periodA2A Energia S.p.A.: the Joint Committee set up with the Consumers’Associations begins workAs envisaged in the Self-Regulation Protocol signed on March 1, 2013 by A2A Energia S.p.A. - gasand electricity sales company of the A2A Group - and the Consumers’ Associations, the workof the Joint Committee officially got under way on May 22, 2013.The task of the Committee, consisting of three members designated by the Consumers’Associations and three by A2A Energia S.p.A. (plus one substitute member), is to supervisecompliance with the rules set out in the Self-Regulation Protocol and to ensure that thecompany is following proper marketing procedures.The Associations which contributed to drawing up the agreement and signed it were as follows:26ACU, Adiconsum, Adoc, Adusbef, Altroconsumo, Assoutenti, Casa del Consumatore,Cittadinanzattiva, Codacons, Codici, Confconsumatori, Coniacut, Federconsumatori, LegaConsumatori, Movimento Consumatori, Movimento Difesa del Cittadino and UnioneNazionale Consumatori.At the Committee’s first meeting members agreed on the modus operandi of the meetingsand their frequency. The following priorities have been identified and are already included onthe agenda of the initial meetings:• the formation and checking of the quality of the work and of compliance by tradingpartners with the contents of the Self-Regulation Protocol;• an analysis of the different circumstances which might give rise to disputes.The direction which has been taken for quite some time by A2A Energia S.p.A. to prevent unfairtrading practices and protect customers therefore continues. In addition to the JointCommittee, the Self-Regulation Protocol also provides for the extension of the cooling off periodto which the end customer is entitled, requires A2A Energia S.p.A. to send a confirmation letterto notify customers that a new supply contract has been activated and envisages specific trainingand possible penalties for the trading partners of A2A Energia S.p.A..If conduct is identified which fails to comply with the requirements of the Protocol, in additionto compensation being paid directly to the end customer the Protocol also requires a fund tobe set up to be used to provide information on unfair trading practices and to prevent thesefrom occurring.