23 - Curriculum Development Centre, Kalamassery

OBJECTIVESUNIT – I1.1.0 Understand the Principle of Management1.1.1 Explain the meaning and concepts of management1.1.2 Outline the characteristics of management1.1.3 Illustrate the development of management theory1.1.4 Illustrate the Taylor’s scientific management and contributions1.1.5 Illustrate Henry Fayol’s principles of management1.1.6 Compare the contributions of Taylor and Fayol1.1.7 State the functions of management1.1.8 Explain various administrative steps of each function1.1.9 Describe different types of ownership1.1.10 Explain different types of organization structure1.1.11 Explain the concept of Leadership, Motivation & communication.1.2.0 Appreciate the functions of Human Resource Management1.2.1 Outline the importance of HRD1.2.2 Explain the process of man power planning1.2.3 Explain Job analysis, job evaluation, merit rating, performance appraisal1.2.4 Training & Methods of TrainingUNIT – II2.1.0 Understand quality planning & control2.1.1 Define quality2.1.2 List the dimensions of quality2.1.3 List the objectives of quality planning2.1.4 Describe various quality control measures in brief2.1.5 Explain quality assurance concept and definition2.1.6 Describe in brief the Three Prong Approach to Quality Planning2.1.7 Explain the need for quality management system2.1.8 Draw quality loop2.2.0 Understand the elements of ISO 9000, its Installation and audit2.2.1 Describe the concept and role of ISO 90002.2.2 List the elements of ISO 90002.2.3 List the steps for installing quality system2.2.4 Explain different ways of quality audit2.2.5 Identify the agencies who give ISO certification2.2.6 Discuss the role of accreditation board2.2.7 Explain various stages of ISO 9000 implementation2.2.8 Describe briefly the benefits of becoming an ISO 9000 company2.3.0 Understand the concept of TQM and Organizational Excellence2.3.1 Explain the concept of TQM2.3.2 Outline the ten “Manthras” of TQM2.3.3 Discuss in brief the link between ISO 9000 and TQM with the help of TQM model2.3.4 Draw the organizational structure of TQM2.3.5 Explain the different techniques of TQM2.3.6 Discuss the concepts and characteristics of Quality Circle2.3.7 Discuss the brain storming technique used in quality circle for arriving at solutions2.3.8 Explain the organizational excellence by TQM approach and through “SWOT”analysis2.3.9 Write mission statement140