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CONVERGENCE V33 JAN - FEB 2016

Malaysia Airports' Magazine

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Business<br />

How Technology is<br />

reShaping and Reinventing<br />

The Travel Industry<br />

It is nothing out of peculiar<br />

to see people staring down at<br />

their phone for hours, browsing<br />

through sites and checking into<br />

their respective social media platforms<br />

every now and then. Given the mobility<br />

and convenience of smartphones, tablets and<br />

other portable devices have provided us, it is no<br />

longer surprising to see more and more people<br />

using their mobile devices to search for<br />

sites on-the-go. This means that the rise<br />

in mobile technology is fast shaping<br />

the traveling industry. But, by<br />

what means? Let’s find out!<br />

It’s a smart, smart world<br />

With everything made possible at the convenience<br />

of a tap of a finger, smartphone is still preferentially<br />

used by travellers to make necessary holiday<br />

plans and bookings. Making searches through<br />

your mobile phone can be done right at the<br />

comfort of your home, when you are on-the-go<br />

or while you have long periods of waiting time.<br />

Sure, there are smartwatches such as the new<br />

Apple Watch that are of potential market. But<br />

given its low adoption rates by business and<br />

leisure travellers, smartwatches are still subject<br />

to an extended period of wait and see.<br />

Pay on-the-go<br />

Thanks to mobile payments,<br />

you may no longer need to<br />

carry a hefty amount of cash<br />

around when travelling in the near<br />

future. With payments now easily made<br />

conveniently through Apple Pay, Google<br />

Wallet, Samsung Pay and a host of other<br />

providers, it is no wonder that this new technology<br />

is gaining popularity. As more banks, credit card companies<br />

and retailers are looking into getting onto the platform,<br />

mobile payments may well very likely to become the<br />

preferred choice of payments for business travellers.<br />

87

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