Ambulance

Focus on Cloud-Based Resource Optimization Technology
EMS Operations transformed
by Cloud-based platform
WC EMS, the ambulance service of the Western Cape Department of Health, is one of the largest EMS
services in South Africa. Covering a land area similar in size to England, it services a population of 6.2
million, 3.75 million of whom live in the Cape Town metropolitan area. Operating six emergency control
centres and a fleet of 460 vehicles, WC EMS attends in excess of 500,000 incidents annually. As well as
emergency medical response, WC EMS comprises HealthNET, which provides non-emergency patient
transport services across the Western Cape Province.
Following an intensive 30-month project,
WC EMS has incrementally implemented
all main system components of Valentia’s
CareMonX EMS Suite: Emergency CAD,
Patient Transport CAD, MDT and ePCR.
Also implemented are Valentia’s ERP
systems covering Roster Management, Fleet
Management and Operational Analytics.
Together the systems are seamlessly
integrated in one end-to-end platform
that addresses all of WC EMS’s clinical and
operational requirements.
Being cloud-based and modular, CareMonX
EMS Suite is highly versatile, scalable and
future proofed, all of which were key
selection criteria of WC EMS. All CareMonX
mobility elements are operating system
agnostic across Windows, iOS and Android
systems. Android was selected by WC EMS
as the preferred platform for all MDT and
ePCR mobile devices.
Implemented by Valentia in conjunction with
its South African partner, Dimension Data,
the solution replaced Emergency CAD and
Patient Transport CAD systems used by
WC EMS in all six control rooms and also
introduced, for the first time, MDT, ePCR
and ERP systems. The solution, which has
been configured as a multi-node survivable
system, is deployed in a secure private cloud
environment managed by Dimension Data.
Immediate benefits of CareMonX Emergency
CAD included a 20% reduction in call
registration times as well as a sizeable
reduction in abandoned calls rates and
improvements in call classifications. Average
time-to-dispatch recorded a more than
40% improvement from over 11 minutes
to six minutes, assisted by Valentia’s
location management application which
provide enterprise-wide views of all vehicle
locations. CareMonX Emergency CAD also
incorporates international standards-based
Disaster Management functionality, including
rapid activation of mobile control room units
that utilise multiple wireless communication
technologies.
CareMonX Patient Transport CAD
underpins the complex daily operations of
the provincial scheduled patient transport
service, HealthNET, which encompasses
a fleet of almost 100 vehicles plying 60
routes extended across 495 collection
points. CareMonX PTS CAD enables 100+
treatment facilities that receive transported
patients to directly enter patient transport
bookings via an online portal. An SMS based
e-Ticketing facility is available for use by
patients, especially those living in remote or
rural communities.
Benefits of CareMonX MDT include
improved mobilisation times resulting from
electronic communication of incident data
rather than via radio, shaving up to 90
To find out more about Valentia Technologies’ product range visit: valentiatech.com or call them on: +353 1 299 5600
68 Spring 2016 | Ambulancetoday