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The Falck VL challenge
370 vehicles. 40 stations. 900 new colleagues. 4 months.
Winning a contract looks good
on paper but is hardly a walk
in the park. Just like Father
Christmas needs his elves,
behind each contract won lies
many hardworking colleagues
striving to put things together
on time. The same was true for
Falck VL in Spain.
In 2015, Falck’s activities in the
metropolitan area of Barcelona grew
fivefold. In the span of four months,
Falck had to acquire, transform and
deploy more than 380 vehicles; train
900 workers; contract and build 40
stations; and prepare to increase
capacity from managing 600 daily
services to 3500. How did they
do it? Why, by dividing the work
into different areas of action and
dedicating a team for each, of course.
1 - Management and
coordination
This office is dedicated to the
deployment process and to the
control and management of start-up
operations. It controls more than 300
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• Frac immobilisers
And even as a clinical patch for
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different activities for the deployment
and performs a continuous follow
back of dates and KPI to ensure
all processes, to identify critical
points, areas or activities that need
strengthening.
2 - Human resources
A specialized call centre personally
welcomed employees, confirmed
their personal data and informed
them about a special online tool
used by Falck VL. This tool allows
each worker to receive meeting
notifications and training courses,
learn about the company and work
procedures and resolve any queries.
First Ambulance bus in the Netherlands
On a beautiful Friday
afternoon in April the very
first Ambulance Bus in the
Netherlands was unveiled
at the international airport
for the Northern part of
the Netherlands, Groningen
Airport Eelde.
The ambulance bus is an essential
element in a new strategy for
handling large scale incidents in
this region of the Netherlands. The
ambulance bus will be jointly used
by the three regional ambulance
services.
In 2016 the Netherlands has
changed their large scale incident
organizational model. One of the
elements of the new model is the
introduction of a “100 ambulances”
standard. The Northern region had
done extensive simulations based on
the new standard. It quickly became
obvious that the national model is
not well suited for this largely rural
region.
The regional capacity is limited and
regional hospitals would quickly
reach their maximum capacity, which
would result in a domino effect of
ambulances driving to more remote
hospitals taking them far from their
designated coverage areas. This
would lower regional ambulance
availability for “normal incidents” to
an unacceptable level.
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CleanPatch comes in three different
sizes and can be used for a number
of applications.
It patches, protects and prolongs the
life of a product without having to
pay for an expensive replacement,
it has been put through rigorous
3 - IT
Falck VL has modernized its IT
infrastructure. An ERP (Enterprise
resource planning) tool was put
in place to improve accounting,
management and processing of
corporate resources, a tool for
managing HR and rosters, fleet
management and PTS management
were also put in place.
4 - Stations:
40 new stations meant scouting for
sites, building quality facilities for
workers, equipment and more. To do
this, our colleagues worked with one
of the most important real estate
companies in Spain. They helped
them with the different locations and
renovation projects.
5 – Patient Transport Services
(PTS) Dispatch Centre:
PTS operations in Falck VL represent
an increase of activity by 500%.
The control centre has been
expanded from five positions to
20, the telephone capacity has
been increased, as well as back-up
A large scale table top exercise
confirmed the results from the
simulation and confirmed the need
for more onsite treatment capacity.
Market research was used to check
if suitable second-hand buses would
be available. The answer was yes,
although not in our preferred hybrid
drivetrain version.
A suitable second-hand bus was
quickly found and bought. The actual
bus had an ideal lay out for the
conversion that encompassed a
new interior with six fully equipped
treatment stretchers. All stretcher
are equipped with Corpuls monitors
and the bus has a cutting edge
centralised early detection system for
patient deterioration.
The Ambulance bus conversion
was done by Visser Leeuwarden, a
well-known Dutch manufacturer of
ambulances and emergency services.
Visser Leeuwarden is part of the
clinical trials (white papers available)
and is ready for immediate use, today.
CleanPatch saves money and
improves on infection control
standards
lines using digital networks and a
wireless network. The Computer
Aided Dispatch software is also used,
which enables to automatically and
intelligently schedule vehicles and
services.
6 – Vehicles
140 emergency vehicles, 220
PTS vehicles and 10 logistics
and coordination vehicles were
deployed - all of which were new.
For their commissioning, processes
of acquisition, transformation,
equipment, testing and
transportation had to be performed.
Several audits by the regional
government were also performed to
ensure tender requirements.
international operating Albert Ziegler
GmbH & Co and is partner of the
German Ambulanz Mobile.
Contact:
• Ambulance services
• http://www.
ambulancezorggroningen.nl/
• http://www.rav-fryslan.nl/
• http://www.
umcgambulancezorg.nl/
• Bus conversions
• https://www.
visserleeuwarden.nl/
• POC Equipment
• Harry Meijer, h.meijer@rav.
nl
• POC Large scale incident
organization
• Klaas Jan Hulzebos,
KlaasJan.Hulsebos@
ambulancezorggroningen.nl
For more information call
+44(0) 1274 851 999 or email;
sales@ferno.co.uk
96 Spring 2016 | Ambulancetoday