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100 <strong>SENATE</strong> Thursday, 13 October 2016<br />
Auditor-General's Reports—Consideration<br />
The following orders of the day relating to reports of the Auditor-General were considered:<br />
Auditor-General—Audit reports no. 10 of 2016-7—Performance audit—Award of funding under the Mobile Black Spot<br />
Programme: Department of Communications and the Arts. Motion of Senator Bilyk to take note of document agreed to.<br />
Auditor-General—Audit report no. 16 of 2016-17—Performance audit—Offshore Processing Centres in Nauru and Papua<br />
New Guinea: Procurement of garrison support and welfare services: Department of Immigration and Border Protection.<br />
Motion of Senator Gallacher to take note of document agreed to.<br />
Senator Gallacher, by leave, moved—That the Senate take note of the following document tabled on 30 August 2016 (see<br />
entry no. 7, 30 August 2016):<br />
Auditor General—Audit report no. 33 of 2015-16—Performance audit—Defence's management of credit and other<br />
transaction cards: Department of Defence.<br />
Aged Care Complaints Commissioner<br />
Consideration<br />
Consideration resumed of the motion:<br />
That the Senate take note of the document.<br />
Senator POLLEY (Tasmania) (17:52): I want to speak on the Aged Care Complaints Commissioner's Report<br />
for the period 1 January to 30 June 2016, including the final report of the Aged Care Commissioner for the period<br />
1 July to 31 December 2015.<br />
The Aged Care Complaints Commissioner's annual report details work that Rae Lamb has been doing in her<br />
first six months as the new Aged Care Complaints Commissioner. It is a good report, full of valuable information<br />
and data-specific to the aged care sector. This is the first time that a report about aged care complaints has been<br />
made available.<br />
In the six months since the new commissioner was appointed she has been inundated with complaints. In fact,<br />
the number of complaints has increased by 11 per cent. Over 5,000 people contacted the commissioner's office<br />
with concerns between 1 January this year and June. More than 2,000 of these were formal complaints, mostly<br />
from concerned family and friends of people living in residential care.<br />
Some people have attributed the increase in complaints to the fact that there has never before been an avenue<br />
specifically for aged-care-related complaints. But I am sure that I would not be alone in suggesting that the<br />
increase in complaints really stems from the Turnbull government's disinterest and neglect of the ageing and the<br />
aged care portfolio.<br />
We have sought from this government on numerous occasions to have released the modelling that they made<br />
their judgement on when they cut over $1.2 billion of ACFI funding out of the aged care sector. It has been<br />
demonstrated over the last three years that this government has not had the passion, the vision or the drive to<br />
ensure that they have oversight of this extremely important sector—the sector that is caring for older Australians<br />
and the sector that is responsible for caring for some of the most vulnerable people in our community.<br />
So the fact that we now have a complaints commissioner is a good thing. We will continue to watch with great<br />
interest, to see whether or not the increase in complaints continues. But I do at least acknowledge the fact that this<br />
is a step in the right direction.<br />
But it does concern me that the minister responsible, Minister Sussan Ley, has said that the overall increase in<br />
complaints remained low. I think that is a bit of a joke—maybe she was trying to make light of it. But it does not<br />
matter how you look at this and how much you want to try to deny it: there has been an increase in complaints.<br />
I am not surprised, really, considering that last weekend, when the minister, Senator Siewert and I attended the<br />
LASA Congress 2016, which was held on the Gold Coast, we heard the minister speak and give her address,<br />
which said nothing—as usual. But when we participated in a panel discussion in relation to this sector the minister<br />
did say that she wanted to be honest with the sector about the cuts. Unfortunately, she did not call them 'cuts'; she<br />
sees the ACFI funding cuts as a 'saving'.<br />
But the sector knows, as we know, that a cut is a cut is a cut. So if she really does want to be honest, transparent<br />
and open with the sector then she should release the modelling which her government used. She has responsibility<br />
around the cabinet table as the minister to release that modelling. All other modelling that has been done by peak<br />
bodies has indicated that they believe the outcome will be far worse than the $1.2 billion. Those people who are<br />
going to be most affected are those who have multiple conditions and high and complex needs. These are the most<br />
vulnerable people in our community.<br />
What I am asking the minister to do is what she said she was going to do—be open, be honest and release that<br />
modelling for us. We know that the interest shown by the minister in this sector has been very little. She much<br />
CHAMBER