Annual Review 2006 - PwC
Annual Review 2006 - PwC
Annual Review 2006 - PwC
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Why?<br />
What We Do.<br />
Our commitment<br />
to client service<br />
<strong>PwC</strong> has a long-held commitment to delivering excellent client service.<br />
In an ever-changing business environment, we recognise the need to<br />
create a service offering that is fl exible enough to respond to changing<br />
markets and is unique to <strong>PwC</strong>, wherever clients access our services<br />
around the world.<br />
The unique client service experience we are developing is based<br />
around four key service values and behaviours:<br />
■ we invest in relationships<br />
■ we share and collaborate<br />
■ we put ourselves in our clients’ shoes<br />
■ we are focused on client value.<br />
In developing our relationships with clients, we take a long-term view.<br />
This includes doing our homework, knowing our clients’ business<br />
and personal drivers and sharing our expertise and insights.<br />
We spend time with our clients – building and strengthening our<br />
networks, developing a team focus and ensuring we understand what<br />
our clients need and expect of our relationship with them. We work to<br />
make our reports and documents client-focused, and aim to combine<br />
our technical expertise with a second-to-none service experience that<br />
not only meets but exceeds our clients’ expectations.<br />
24 PricewaterhouseCoopers
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