Southside D12

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MASSHOUSE, BIRMINGHAM A MODERN DEVELOPMENT WITH TWO LARGE PURPOSE BUILT BLOCKS, SAT ON A PLAZA, WITH GROUND FLOOR SHOPS AND RESTAURANTS, WITH A DUPLEX UNDERGROUND CAR PARK THE CHALLENGES • Part-time Building Manager and Security due to budget constraints • High overseas student population, who stay for short term lets • Inherited several small building defects • Continuous development around Masshouse with improved services and high end finishes, has an effect on property value • Building works in the area (HS2), could see a potential hike in the rental value of the properties, which may require the need to upgrade the communal areas • Contractor performance needed reviewing and contractors revising • Inefficient CHP system, with heat loss bills being funded by the Service Charge
OUR APPROACH • Restructuring the on-site team to focus on problem times and areas • Engaging with the Leaseholders so they take more interest in their development, how BE spends their funds and what services we provide to their tenants • Ensuring that our team had the correct training and support to deal with the facilities and equipment on site (IOSH qualification, understanding of CHP systems etc) • Set up community Facebook group to encourage Leaseholders and Residents to form a residents’ group and provide feedback on the budget, service charges, services etc • We have a clear management and reporting structure (PM > BM > Security, cleaners, handyman) • Braemar Estates developed a lift contract for contractors to ensure a maximum of 12 month commitment and mitigate contract lengths THE RESULTS • We have a solid team who are able to change and adapt to the ever changing lifestyle and demands of a large city centre development • Practiced processes with the knowledge and experience to deal with the varied daily issues • We have a transparent relationship with the Leaseholders and the Client. We are on hand to help Leaseholders understand their obligations • Leaseholder engagement - BE captures feedback for reports of issues using various platforms, enabling the PM team to respond in an efficient manner • We have upgraded the lighting system which has saved thousands in electricity costs • We have started to upgrade the internal communal areas to keep up with surrounding developments
Page 1 and 2: Southside (Hurst Street) Management
Page 3 and 4: A. Introduction Braemar Estates (BE
Page 5 and 6: To us, every client and every build
Page 7 and 8: Number of employees 51 Number of si
Page 9 and 10: Braemar Estates has received indust
Page 11: The Hive Reception, Birmingham Alex
Page 15 and 16: OUR APPROACH • The on-site team w
Page 17 and 18: THE RESULTS • Robust protocols fo
Page 19 and 20: THE RESULTS • The building is a s
Page 21 and 22: We tender for a specific scope of w
Page 23: Health & Safety Braemar Estates par
Page 26 and 27: F. Operational Methods - IT Braemar
Page 28 and 29: F. Operational Methods - Lease comp
Page 30 and 31: F. Operational Methods - Communicat
Page 32 and 33: F. Operational Methods - Supplier M
Page 34 and 35: F. Operational Methods - Cleaning a
Page 36 and 37: G. Staff Management Victoria Smith
Page 38 and 39: H. Financial Management Braemar Est
Page 40 and 41: H. Financial Management - Forecasti
Page 42 and 43: H. Financial Management - Invoice P
Page 44 and 45: I. Handover and Transition Process
Page 47 and 48: J. About Southside - Our Understand
Page 49 and 50: There are also significant benefits
Page 51 and 52: Lease Violations BE have an in-hous
Page 53 and 54: Costs for Additional Services Offer
Page 55 and 56: M. Proposed Fee Structure We have p
Page 57: APPENDIX 1 - BE NEW DEVELOPMENT INF

Southside D12

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