Southside D12

OUR APPROACH
• The on-site team were employed directly by the
Management Company to ensure continuity of
personnel, training and quality service were provided
at the development
• The property management team developed a
change to reporting and communication to create
transparency on spend, planned and reactive work
• Re-tendered all supply chain to provide quality and
value for money
• The team set processes and procedures in place for
the use of sales and letting agents
• Introduced a monitoring system for delivery to agreed
set standards
• Braemar Estates developed a lift contract for
contractors to ensure a maximum of 12 month
commitment and mitigate length contracts
THE RESULTS
• The building runs efficiently with a team of four
concierge, building manager and a property manager
• The Braemar Estates team have established protocols
to mitigate poor service and increased costs -
redesigning the existing ways of working
• The team have a good working relationship with the
client and managed the process of transfer
• Braemar Estates managed the transfer from client to a
resident management company - including handover,
issue of share certificates and registering the company
• With a properly specified CHP system the cost of
electricity for communal areas was reduced by over 50
per cent
• Using energy efficient and appropriate level lighting
with movement sensors can create further cost
savings