Southside D12

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H. Financial Management Braemar Estates manages properties for property funds, pension funds and most importantly, Residents’ Management Companies. We understand the importance of ensuring that your development is well run, financially sound and that you get the best service for the money you pay towards the development. With this in mind, we have invested heavily in a plc standard Accounts Team, a Credit Control Team and a Service Charge Accounts Team to ensure that all financial matters relating to your development are well managed. We have a fully qualified in-house accounting team who deal with all aspects of property management including service charges, insurance and budgets. The BE Credit Control department deals with all aspects of payments relating to both ground rent collection and service charge fees. BE actively manages over 5,000 apartments, totalling just over £1.1bn in value. The developments range from portfolios of small blocks to large mixed-use schemes with the average fee being £18,000. For similar schemes to SMC the average fee is over £100,000. In addition, the Credit Control department collects Ground Rent for clients on a further 17,000 apartments. BE is one of the first managing agents in the country to be awarded ARMA-Q ‘Outstanding’. The rigorous audit process conducted by ARMA reviews property managers in terms of consistency, quality and compliance of financial, legal and customer processes. It was important for BE to join ARMA and take part in their thorough audit process. As a business we constantly strive to improve and set our own standards above the industry norm and benchmark against these standards. Our achievement of being rated ‘outstanding’ sets the standard for the operating procedures we implement, the standard of our communication and the service we offer to leaseholders, residents and stakeholders. We are extremely proud of this and it recognises the investment we have made in the services to our customers. Two Property Management Directors oversee our Property Managers to ensure that standards are maintained, decisions made quickly and compliance and governance are adhered to internally.
The Accounts Team will be on hand to prepare accounts and offer advice on the amounts to be paid into reserve funds to ensure cyclical maintenance expenditure is covered. They will ensure that all invoices are checked, verified and paid in a timely manner. The Credit Control Team are responsible for the collection of ground rent and service charge arrears. This team specialises in the collections of these arrears and have a proven track record of bringing down arrears on sites we have taken over and ensuring that all tenants/leaseholders are up to date with their accounts. The Legal and Compliance Team, along with the Health and Safety Team are able to advise the best insurances required for block insurance and any other covered required. BE has invested in a state of the art Health and Safety Management System to ensure the correct checks and actions are taken within the business. This allows BE to be ahead of the competition in terms of legislative change, implementation and governance. BE has Director level relationships with some of the largest specialist insurance companies within the property block sector. Lockton LLP are our insurance partner and provide a proactive broking service to both BE and our customers.
Page 1 and 2: Southside (Hurst Street) Management
Page 3 and 4: A. Introduction Braemar Estates (BE
Page 5 and 6: To us, every client and every build
Page 7 and 8: Number of employees 51 Number of si
Page 9 and 10: Braemar Estates has received indust
Page 11 and 12: The Hive Reception, Birmingham Alex
Page 13 and 14: OUR APPROACH • Restructuring the
Page 15 and 16: OUR APPROACH • The on-site team w
Page 17 and 18: THE RESULTS • Robust protocols fo
Page 19 and 20: THE RESULTS • The building is a s
Page 21 and 22: We tender for a specific scope of w
Page 23: Health & Safety Braemar Estates par
Page 26 and 27: F. Operational Methods - IT Braemar
Page 28 and 29: F. Operational Methods - Lease comp
Page 30 and 31: F. Operational Methods - Communicat
Page 32 and 33: F. Operational Methods - Supplier M
Page 34 and 35: F. Operational Methods - Cleaning a
Page 36 and 37: G. Staff Management Victoria Smith
Page 40 and 41: H. Financial Management - Forecasti
Page 42 and 43: H. Financial Management - Invoice P
Page 44 and 45: I. Handover and Transition Process
Page 47 and 48: J. About Southside - Our Understand
Page 49 and 50: There are also significant benefits
Page 51 and 52: Lease Violations BE have an in-hous
Page 53 and 54: Costs for Additional Services Offer
Page 55 and 56: M. Proposed Fee Structure We have p
Page 57: APPENDIX 1 - BE NEW DEVELOPMENT INF

Southside D12

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