Southside D12

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BEETHAM TOWER, MANCHESTER A 47 STOREY, ICONIC SKYSCRAPER. THE CHALLENGES • 169 metres high with a large glass panel envelope • Repairs and maintenance restricted to wind speeds below 15 MPH • External cradle operation restricted to temperatures above 5 degrees Celsius • Large glass panes with replacement costs up to £80,000 • 22 individual glass panes replaced since 2006 • Road closures required for working at height • Careful planning with contractors, local authority, emergency services, neighbours and residents • Multiple stakeholder communication for planned and emergency repairs • Strict security to avoid anti-social behaviour OUR APPROACH • Biometric entry system for residents • 24/7 concierge • Check in and moving-in protocols, including welcome pack and instructions on appliances and use of the facilities • Supply chain management for sales and lettings • Regular checks of the façade conducted during glass cleaning • Installation of wind speed device accessed through the internet • Robust procedures to work with glass specialists for independent decisions • Internal processes for communicating and coordinating planned and reactive works • Transparency in budgets and accounts and rationale for expenditure • Monthly residents association meeting to discuss progress and spend • Use of facebook, twitter, on-site staff, email and texting for emergency and routine communications • Anti-lift surfing bars installed to prevent lift surfing • Full security and disaster recovery protocols have been agreed with Manchester City Council and the Home Office anti-terrorism department
THE RESULTS • Robust protocols for dealing with glass repairs and charges • Strong relationships with all stakeholders to manage defects and damages to the building • Strong and open relationship with Residents Association • Transparency in the reporting of planned & reactive works, costings, timings and value for money • Strong processes to manage resident experience, noise issues and anti-social behaviour (which has resulted in zero Airbnb) • Clear guidance on using appliances and facilities such as bin chutes mean less maintenance and unpleasant smells • The use of Biometric entry systems needs to be added to terms and conditions of a rent agreements • Robust checking in procedures and timings for moving in. • Ensure entry security for both carpark and pedestrian access is carefully monitored and updated to prevent unauthorised access • Consider the colour and flooring material used for maintenance and safety
Page 1 and 2: Southside (Hurst Street) Management
Page 3 and 4: A. Introduction Braemar Estates (BE
Page 5 and 6: To us, every client and every build
Page 7 and 8: Number of employees 51 Number of si
Page 9 and 10: Braemar Estates has received indust
Page 11 and 12: The Hive Reception, Birmingham Alex
Page 13 and 14: OUR APPROACH • Restructuring the
Page 15: OUR APPROACH • The on-site team w
Page 19 and 20: THE RESULTS • The building is a s
Page 21 and 22: We tender for a specific scope of w
Page 23: Health & Safety Braemar Estates par
Page 26 and 27: F. Operational Methods - IT Braemar
Page 28 and 29: F. Operational Methods - Lease comp
Page 30 and 31: F. Operational Methods - Communicat
Page 32 and 33: F. Operational Methods - Supplier M
Page 34 and 35: F. Operational Methods - Cleaning a
Page 36 and 37: G. Staff Management Victoria Smith
Page 38 and 39: H. Financial Management Braemar Est
Page 40 and 41: H. Financial Management - Forecasti
Page 42 and 43: H. Financial Management - Invoice P
Page 44 and 45: I. Handover and Transition Process
Page 47 and 48: J. About Southside - Our Understand
Page 49 and 50: There are also significant benefits
Page 51 and 52: Lease Violations BE have an in-hous
Page 53 and 54: Costs for Additional Services Offer
Page 55 and 56: M. Proposed Fee Structure We have p
Page 57: APPENDIX 1 - BE NEW DEVELOPMENT INF

Southside D12

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