Southside D12

I. Handover and Transition Process
Braemar Estates (BE) employs
dedicated Property Managers
who deal directly with the
enquiries and requirements of
leaseholders and residents alike.
We pro-actively limit the number
of buildings each Property
Manager manages to ensure
our high quality of service is
maintained.
Our team will initiate introductory communications with
leaseholders following our appointment as managing
agent:
PRE-HAND OVER
Introductory leaseholder letter to include:
• Details about BE
• A guide to living in a managed development
• What costs leaseholders are responsible for
• When service charge is payable and how much is
payable
• ‘Braemar Online’ login details
• Contact details of tenants if applicable
• Property management team contacts
ON HAND OVER
All leaseholders are issued with a welcome pack which
includes for example:
• Details about BE and the development
• A practical guide to living in the development
• Building and fire regulations
• Instruction manuals for all appliances (if available)
REGULAR COMMUNICATIONS FROM OUR PROPERTY
MANAGERS
Second introductory letter from your property manager to
include:
• Your property manager’s contact details
• Planned property improvements
• Out-of-hours details
• Debt collection processes
Monthly property updates to all leaseholders to include:
• Details of maintenance works
• Site issues
• New members of site staff or contractors
• Reminder of ‘Braemar Online’ functionality
• Request for contact details of tenants if applicable
Opposite is the three stage process for mobilising a
contract. Internally, the diagrams are used by the team to
ensure the smooth transfer to BE.