Southside D12
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OUR APPROACH<br />
• Restructuring the on-site team to focus on problem<br />
times and areas<br />
• Engaging with the Leaseholders so they take more<br />
interest in their development, how BE spends their<br />
funds and what services we provide to their tenants<br />
• Ensuring that our team had the correct training and<br />
support to deal with the facilities and equipment on<br />
site (IOSH qualification, understanding of CHP systems<br />
etc)<br />
• Set up community Facebook group to encourage<br />
Leaseholders and Residents to form a residents’ group<br />
and provide feedback on the budget, service charges,<br />
services etc<br />
• We have a clear management and reporting structure<br />
(PM > BM > Security, cleaners, handyman)<br />
• Braemar Estates developed a lift contract for<br />
contractors to ensure a maximum of 12 month<br />
commitment and mitigate contract lengths<br />
THE RESULTS<br />
• We have a solid team who are able to change and<br />
adapt to the ever changing lifestyle and demands of a<br />
large city centre development<br />
• Practiced processes with the knowledge and<br />
experience to deal with the varied daily issues<br />
• We have a transparent relationship with the<br />
Leaseholders and the Client. We are on hand to help<br />
Leaseholders understand their obligations<br />
• Leaseholder engagement - BE captures feedback for<br />
reports of issues using various platforms, enabling the<br />
PM team to respond in an efficient manner<br />
• We have upgraded the lighting system which has<br />
saved thousands in electricity costs<br />
• We have started to upgrade the internal communal<br />
areas to keep up with surrounding developments