Southside D12

F. Operational Methods - IT
Braemar Estates uses the
following software to run its
property management function.
All employees have access to
these programs and it allows
for the smooth running of the
business.
PropMan
Property Management Software - PropMan is used
for the logging of all information relating to all of our
Leaseholders, Tenants and Landlords. It contains and
manages all maintenance requirements/requests, ground
rent amounts and collection dates as well as the service
charge payments and frequency. PropMan allows the
Property Managers and Directors to monitor every aspect
of the buildings under management including all of the key
financial reporting required.
• Mailings - Through this system we can raise mass
mailings to our Leaseholders and Tenants to ensure
that ground rents, service charges and fees are paid in
a timely manner.
• Financial - Through the monitoring of all Leaseholders
and their properties, it allows our Accounts Team
and Credit Control Team to know specifically when
demands need to be raised and when Leaseholders
need to be sent reminders/be chased for payments to
ensure the smooth running of the finances of each of
our developments.
• Logging calls - The system also allows us to log all
calls and emails which come into the business from
Leaseholders.
• Text messaging - PropMan automates text message
prompts to Leaseholders to remind them about their
upcoming Service Charge/Ground Rent payments to
ensure prompt payments, as well as being able to
notify Residents of the day-to-day maintenance issues.
• Online log-in - There is also an online log-in portal for
Leaseholders and tenants to check their accounts and
make payments.