WCA NEWSLETTER 164w MAY 2018

Sedlescombe & Westfield Surgeries
http://www.sedlescombeandwestfieldsurgeries.co.uk/
Westfield Surgery: Main Road TN35 4QE 01424 751609
Sedlescombe Surgery: Brede Lane TN33 0PW 01424 870225
Dr Peter Mirchandani MBChB DRCOG DFSRH MRCGP
Dr Camilla Pashley MBBS DRCOG DFSRH MRCGP
Dr Andrew Meilak MB BS MRCGP Dip SpMed
Dr Paul Di-Stefano MB BS MRCGP
Dr Sarah Davis MB ChB MRCGP DRCOG DFSRH STIF 2
Have you heard about our “PIG”?
The doctors’ surgeries in Westfield and Sedlescombe have started an initiative called the
Patient Involvement Group. This group meets every six weeks and has the aim of
working with both surgery staff and patients to develop and improve the service offered.
We welcome new members and if you would like to be part of this group, please contact
Keith Newman, the Practice Manager on 01424 751609.
A Summary of the last meeting held on Tuesday 3rd April
The group talked about the following events and topics:
1. A meeting between the GPs and representatives of the P.I.G. had been held to describe the work
of the group to the practice doctors. The GPs commented on the high number of patient
appointments which were not actually medical in nature - these appointments were made by
people needing assistance in contacting other agencies. The PIG group hopes to help people with
these type of needs in future.
2. The PIG website and leaflet has been updated.
3. Kevin Katner commented on the results of the recent Patient Survey saying that, overall, he felt
that people believed that the surgeries offered an excellent service. Some areas for development
were indicated:- People were reluctant to use IT so this issue needed some attention. Only a small
proportion of the respondents commented that they did not feel respected or listened to
appropriately during their visits to the surgery. Some access problems were raised and people with
visual impairment found the booking screens hard to use. There were questions raised about the
validity of the survey because of the size of the response and the type of questions asked. Action
points will be established at the next meeting.
4. The final draft of a statement of Purpose and Protocols, describing the aims and remit of the
group was presented and approved unanimously.
5. Four new people have expressed interest in becoming members of PIG. These people will be
first invited to join the virtual group and then meetings with PIG representatives will be arranged
over the coming weeks.
6. Information about the PIG and the minutes of meetings is now going to be published in the
Westfield Village Website, the “What’s on in Westfield” Facebook, the WCA newsletter, the
“Sedlescombe Jobs Network” Facebook.
7. On 18 April Kevin gave a brief talk to the Sedlescombe Assembly.
8. Meetings have taken place with 5 of the 7 health practices in our area. Health education was a
key topic for discussion.
9. Representatives from the PIG attended the Health Education Forum at the Emmanuel Centre in
Battle on 16 May.
The next meeting was on Tuesday 15 May at Westfield Surgery. (WCA newsletter had gone to print)
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