Australian-Professional-Standards-Practices
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Standard 2.4 Demonstrate conflict resolution skills<br />
This standard incorporates the process of conflict resolution, and the necessity to<br />
address conflict in a timely manner, following appropriate channels.<br />
Element 1: Demonstrates appropriate skills for managing conflict within the<br />
workplace.<br />
Indicators<br />
Cues<br />
1. Manages conflict within the<br />
workplace<br />
• Develops and maintains constructive<br />
professional relationships<br />
• Deals with conflict promptly<br />
• Applies the principles of focussing on the<br />
problem rather than the person<br />
• Identifies and analyses the reasons behind<br />
the conflict.<br />
• Works to resolve the conflict and assesses<br />
the success of the approach used to resolve<br />
the conflict<br />
• Cooperates and compromises through<br />
negotiation to achieve an acceptable<br />
outcome for all parties.<br />
AIR <strong>Professional</strong> Practice <strong>Standards</strong> 25 6 13 v10 [for comment please] 37
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