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64 HTE SURVEY In the industry the standards as a whole are fulfilled by two thirds, by 58%. It is impossible to say that there is a certain leader, that someone fulfills the standards by zero, and someone by 100%; the service is evenly average. The objective index ranges from 40 to 80 points. The service indeed is uniformly bad everywhere. But it also gives a hint: the one who will be the first to start the service, begin to introduce the tools of the mystery shopper; this one will receive all the creams. The buyers in Turkey are not spoiled by good service, their expectations are understated. The operational standards are fairly well performed on the industry by 80%. This means that the company’s management controls the implementation of the main service standards: - appearance and behavior of employees; - appearance of trade hall. According to these parameters, the stores demonstrate equally high rates. The situation is much worse with the service standards: - Greeting, establishing contact; - Identification of needs; - Demonstration of the goods; - Work with objections; - Active sales; - Completion of communication. August 2018
BYE BYE ROUTINE * GÜLE GÜLE RUTİN / MERHABA SÜRPRİZ HELLO SUR MAISON&OBJET 07-11 EYLÜL 2018 PARIS PRISE! SİZİN İÇİN YENİLENİYORUZ ! Dünyanın dört bir yanından iç tasarım ve yaşam sanatı çevrelerini buluşturan öncü dekorasyon fuarı TASARIM GROUP – RAŞIT TIBET – TEL : +902164495575 RASITTIBET@TASARIMGROUP.COM.TR
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