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Community Support Services (CSS) served
Guelph Wellington
Seniors Association
Be active Get involved
Make friends
Annual Report
April 1, 2018 to March
31, 2019
In-home exercise ……………………………….…..…. 123
Feeling Better, Eat Well ……………………….……. 115
Outreach Program …………………………………….. 81
Seniors Offering Support/Education/CSS…….. 235
CSS has served ten years of successful programming.
GWSA Membership Count as of March 31, 2019 was
2,732.
Our dedicated volunteers delivered 1,464 hours of
community service.
GWSA is proud of our forty-three Activity Groups which
cover creative, thought-provoking and physical
activities.
The Many Faces of
Experience
CSS initiatives like the Diabetes Support Group, food
tastings and cooking demonstrations helped
participants connect.
“SOS afforded me the time to form meaningful
connections with the volunteers.”
The GWSA Vision
The GWSA is committed to a future that is inclusive, progressive,
innovative and accountable in providing opportunities to the older
adult community.
The GWSA Mission
To enable older adults to be active, involved, make friends, and age
with dignity.
3

Board Overview
The Many Faces of Experience
On behalf of the Guelph Wellington Seniors Association, we are pleased to present the
2019 Annual Report. The theme for this year’s report is The Many Faces of Experience.
The GWSA is not just a collection of retired older persons playing cards, throwing darts,
playing pickleball, line dancing, and shooting a few photos. It is a dynamic collection of older
persons demonstrating how to live our best lives.
The GWSA is a volunteer-driven organization supported by staff from the City of Guelph and
our own Community Support Services. Our 2700+ members bring diverse life and work
experiences to our organization. We are fortunate to have members’ expertise to draw from as
we pursue our mission to enable older adults to be active; to be involved; to make friends; and to
age with dignity.
GWSA members are active. They skate, ski, canoe, cycle, dance and walk. They paint, quilt,
sing, write and travel. They read, mentor and learn.
GWSA members are involved. GWSA members draw from their past experiences to help others.
242 members volunteered 25,760.25 hours in diverse tasks, including making crafts to sell in our
gift shop, The Treasure Chest; providing computer mentoring to community seniors; delivering
hot meals; leading exercise programs; making in-home visits to teach exercise; working the cash
desk at The Evergreen Restaurant; driving housebound seniors to Outreach day for friendship
and entertainment; and serving on committees to run your organization.
When the popular Community Support Services program was threatened by Board Executives
who have since resigned, GWSA members showed their considerable advocacy skills in support
of their more vulnerable peers. Members rallied other members, the broader community and the
media until their message could no longer be ignored. They wrote heartfelt messages speaking of
the importance of the programs under threat. They held leaders to account for their decision,
refuting their claims that GWSA membership lacked the skills, expertise and resources to
manage a handful of employees for the popular programs. GWSA members spoke clearly. They
wanted the CSS programs to continue - under new leadership if necessary.
On behalf of GWSA members, we would like to express our gratitude for the support we receive
from the donors listed on the back cover of this report. Two organizations have been particularly
generous and constant during this tumultuous time.
The City of Guelph has been a partner since the GWSA’s inception. Today’s GWSA continues
to enjoy the benefits of this partnership through a generous agreement giving us access to the
Evergreen Seniors Community Centre and other City facilities for our activities and services.
City employees clean and maintain the facilities for our safety and enjoyment. City staff provide
assistance co-ordinating our activities and our volunteer efforts. They serve on standing
committees helping our organization run smoothly. They prepare delicious and nutritious meals
in The Evergreen Restaurant.

The United Way first provided funding to the GWSA in 2011. Since that time, their ongoing
generosity has led to today’s Community Support Services, a collection of programs designed to
serve Guelph’s most vulnerable Seniors in the areas of nutrition, education, exercise and
socialization. We are grateful for the United Way’s continued support of GWSA efforts to serve
CSS clients and thank you for the trust you place in us.
The GWSA Board of Directors remains committed to GWSA’s vision for a future that is
inclusive, progressive, innovative and accountable in providing opportunities to the older adult
community. We look forward to reporting on recent accomplishments and plans for the road
ahead. Thank you for your continued involvement in and support of the Guelph Wellington
Seniors Association.
GWSA Board of Directors
(after May 13, 2019, Special Election)
Pictured L to R: Ken Fugler, Kerry Detlor, Judith Carson,
Mike Woof, Ann Grant, Ross Knechtel,
Jean McClelland, Roger Stevens, Athar Khan
Absent were Becky Fiedler and Adam Rutherford.
Cover photos by Jean McClelland and Board photo by Pat Gage.
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2018-2019 HIGHLIGHTS …………………………………..……………………………………………. 3
BOARD OVERVIEW ………………………………………………………………………………………….. 4
TABLE OF CONTENTS ………………………………………………………………………………………. 6
GWSA BOARD OF DIRECTORS ……………………………………………………………………….. 7
CITY OF GUELPH STAFF ………………………………………………………………………………….. 9
SPECIAL CIRCUMSTANCES: WHAT HAPPENED IN MARCH/APRIL 2019 …….... 10
MANY FACES OF EXPERIENCE ………………………………………………………………………... 11
ORGANIZATION CHART AND STANDING COMMITTEE REPORTS ………………….. 12
SECTION OVERVIEW ……………………………………………………………………………………. 13
EXECUTIVE COMMITTEE REPORT ……………………………………………………………………. 13
FINANCE COMMITTEE REPORT ………………………………………………………………………. 14
GWSA BUDGET 2019-2020 ($) ………………………………………………………………… 15
GWSA INCOME AND EXPENSES 2018-2019 …………………………………………………. 16
GWSA INCOME AND EXPENSES 2018-2019 …………………………………………………. 17
HUMAN RESOURCES COMMITTEE REPORT ………………………………………………………. 18
GOVERNANCE COMMITTEE REPORT ……………………………………………………………….. 19
PROGRAM COMMITTEE REPORT …………………………………………………………………….. 20
COMMUNITY SUPPORT SERVICES REPORT …………………………….……………………….. 21
TRAVEL COMMITTEE REPORT ……………………………………………………………………….. 23
MEMBERSHIP & MARKETING COMMITTEE REPORT ……………………………………………. 24
SUCCESSION PLANNING & NOMINATING COMMITTEE REPORT ………………………….. 25
VARIETY SHOW 2018 REPORT …………………………………………………………………….. 26
THE SENTINEL REPORT ……………………………………………………………………………….. 27
DANCE COMMITTEE REPORT ……………………………………………….……………………….. 28
SPECIAL EVENTS REPORT …………………………………………….……………………………… 28
FOOD SERVICES ADVISORY COMMITTEE REPORT ……………….…………………………… 28
VOLUNTEER ADVISORY COMMITTEE REPORT …………………….……………………………. 29
THE GWSA WEB TEAM REPORT ……………………………….…………………………………. 30
CITY OF GUELPH SENIOR SERVICES REPORT ……………….…………….………………….. 31
GWSA’S PATH FORWARD ……………………………………………………….……………………….. 32
PHOTOS OF OUR MEMBERS …………………………………………………………………………….. 33
DONORS AND SUPPORTERS ……………………………………………….…………………………... 35
6

GWSA Board of Directors
Judith Carson joined the GWSA in September 2010 and trained as a “gentle exercise leader”
with CSS and has led a group since January 2011. She served as a Board director from 2011-
2017 and as President from 2013-16, finishing her final year as Past President. From 2016-18,
she was Chair of the Membership and Marketing Committee. Also, she represented the GWSA
on the Geriatric Services Network Committee for Waterloo-Wellington and is a member of Age
Friendly Guelph. She is serving on the Board in the position of Past-President. Her email address
is judith.carson@gwsa-guelph.ca.
Kerry Detlor has been co-chairing the Program Committee for the last three years. She has also
served on the Travel and Governance Committees. Kerry was elected to the Board in June 2014.
Her email address is kerry.detlor@gwsa-guelph.ca.
Becky Fiedler is active with the Monday afternoon quilters and provides Computer Mentoring
for members who use Apple products. She is a sometimes-techie who has provided assistance
with the GWSA website, implemented the email distribution list, and set up the online calendar.
Her efforts on the Board will focus on good governance and strategic planning. Becky was
elected to the Board in May 2019. Her email address is becky.fiedler@gwsa-guelph.ca.
Ann Grant is currently teaching the Feeling Better, Move Well exercise program at the new
Dublin Street church location. She is a member of the Save CSS committee and a newly elected
member of the GWSA Board of Directors. Ann brings experience chairing meetings and
committees, planning special events, fundraising and budgets. She looks forward to working
with all partners of the Evergreen Centre. Her email address is ann.grant@gwsa-guelph.ca.
Athar Noman Khan has 40 years of experience in managing commercial and manufacturing
operations in the pharmaceutical industry. He moved to Guelph in 2014 from Mississauga. Athar
fell in love with the city and decided to give time to the community after retiring in 2017. In July
2017, he joined GWSA and became a member of the Volunteers Advisory Committee. In July
2018, he took on the role of Co-Chair of the Program Committee. His aspirations for GWSA in
the coming years are to expand the organization and bring more of the seniors living in the
fringes to enjoy and be happy in retirement. Athar was elected to serve on the GWSA Board for
a three-year term in June 2018. His email address is athar.khan@gwsa-guelph.ca.
Ross Knechtel is active with the Computer Club as President, Computer Mentoring, the Into
Focus Photography Club, the Silvertones Choir, the Membership & Marketing Committee, the
Program Committee, as well as the GWSA Variety Show. He is the current Webmaster for the
GWSA website. Ross is looking forward to a supportive role with the Board, providing technical
support for the Board itself, the programs, committees and events that the Board delivers, as well
as providing mental health support. Ross was elected to the GWSA Board of Directors in 2017
and he resigned in March of 2019 in order to go public about the controversial “secret meeting”
regarding the future of GWSA Community Support Services. He was re-elected at the Special
Members Meeting held on May 13, 2019, to serve the balance of his three-year term. His email
address is ross.knechtel@gwsa-guelph.ca.
Jean McClelland learned many fun and life skills as a young Girl Guide. As a Guider, she
helped children and young teens make choices and learn similar skills. Working for the
university and the provincial government, she continued developing the ability to plan and
7

organize and to share communication skills on the computer in writing and in person by
participating on conference committees and as the branch senior word processor.
Jean resigned this year after over fifteen years on the Guelph Barrier Free Committee at City
Hall, about ten as chair. Barrier Free informs our community about issues that people with
disabilities face. One of her major goals is to document life in several ways. Photography and
scrapbooking are two, followed by Personal Poetry. She writes stories in poem form to capture
people’s celebrations, events and special occasions. Jean has acted and her poetry has been
included. Jean was an active member of Action Nutrition in the first few years as a GWSA
member. She is in her second term on the Board, a member of Membership & Marketing, Board
rep for the Travel Committee and The Sentinel, and has been President of the INTO FOCUS
Photography Club since 2006. She believes that teamwork makes the “Dream” work. Her email
address is jean.mcclelland@gwsa-guelph.ca.
Adam Rutherford is the City of Guelph's Program Manager of Programming and Community
Development. For more than 20 years, Adam has been working with, advocating for, and
developing programs in partnership with community members of all ages. Adam’s work has
focused on engagement, innovative program development, and the needs of marginalized and
underserved populations. Middle-aged skateboarder, lover of film and music, big thinker that
prefers intimate environments, and always on the run. If his door’s open, come say hi! Adam’s
email address is adam.rutherford@guelph.ca.
Roger Stevens is a volunteer for the CSS Outreach program, along with his wife Kathy, at
Riverside Glen. He is also a member of the Canoe Club and 100 Men Guelph. Roger was elected
to the Board in May 2019. His email address is roger.stevens@gwsa-guelph.ca.
Mike Woof came to Guelph in 1975 with a 33-year background in engineering which included
Product Design and Project Management along with Product training and Marketing. He has
been a member of the GWSA for 13 years but was only able to get more involved a few years
ago after retirement, working on the annual Variety Show. You have probably seen him working
on our new sound system console which he designed and built. Mike was elected to the Board in
May 2019. His email address is mike.woof@gwsa-guelph.ca.
Tonie Sacchetti is the current Recreation Program Co-ordinator for Seniors Services with the
City of Guelph. She has worked in various roles within the Corporation of the City of Guelph
over the past seven years, but recently, all of her attention has been put into developing new and
exciting recreational programs for the senior community. Most recently, Tonie was appointed cosecretary
for the GWSA and looks forward to working alongside all GWSA members to support
their initiatives and goals. Her email address is tonie.sacchetti@guelph.ca.
Samantha Ferrier is the current Volunteer Co-ordinator - Recreational Services for the City of
Guelph. She is the lead for the screening and interviewing of all new volunteers that work at the
Evergreen Seniors Community Centre. She is a liaison for the GWSA volunteers who are
interviewed by the Community Support Services of the GWSA. Samantha is a co-secretary for
the GWSA Board and looks forward to building relationships with the New Board and the
membership. Her mail address is samantha.ferrier@guelph.ca.
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City of Guelph Staff
The GWSA appreciates the support and diligence of City Staff who work directly with us.
Heather Flaherty
Lynne Briggs
Adam Rutherford
Samantha Ferrier (replacing Becky
MacDonald)
Jocelynn Desroches
Tonie Sacchetti (replacing Jocelyn
Pedersen)
Tracy Benson
Kim Barton
General Manager of Recreation Services
Manager of Recreation Services
Manager of Senior Services: Board Member,
Executive, Advocacy, Governance, Finance,
Community Support Services Advisory Committees
Co-ordinator of Volunteer Services: Volunteer
Advisory Committee, Variety Show Committee, Travel
Committee; Co-secretary GWSA Board of Directors
Chef: Food Services Advisory Committee
Seniors Program & Partnership Development Coordinator:
Program Committee; Co-secretary GWSA
Board of Directors
Customer Service Clerk: Membership & Marketing
Committee
Facility Cleaner - assisting with room set-ups, cleaning
and maintaining of GWSA physical assets
9

Special Circumstances: What Happened in March/April 2019?
The GWSA Board of Directors from the 2018 Annual General Meeting through April 24, 2019
included:
Dorothe Fair President Resigned April 26, 2019
Ken Chupa Vice-President Resigned April 26, 2019
Nick Harris Treasurer Resigned April 26, 2019
Jennifer Blackie Secretary Resigned April 26, 2019
Ross Coulter Resigned April 26, 2019
Kerry Detlor
Athar Khan
Jean McClelland
Adam Rutherford
Margaret Waldron Resigned April 26, 2019
On March 25, then-President Dorothe Fair called an emergency meeting of the GWSA Board of
Directors. This meeting was held ‘in camera’ which is Latin for ‘in secret’. At this hastily
arranged meeting, the previous Executive Committee recommended to the rest of the Board that
the GWSA cease management of GWSA’s Community Support Services (CSS) programs. Ross
Knechtel resigned from the Board in protest of how the matter was handled.
Representatives from the previous Executive Committee met with the United Way and asked
them to find a new home for the CSS programs. These popular programs serve approximately
550 of Guelph’s most vulnerable Seniors. They are funded by the United Way and two years of
funding remain. The Executives said they would not accept the last two years of funding. Their
publicly stated rationale was that they did not have the skills or experience to manage CSS
employees.
A collection of GWSA members and CSS volunteers were upset by the Board’s decision and by
their process. They argued that a fundamental shift in an organization’s priorities should not have
been done without membership input. They criticized the Board for not making a transition plan
that would keep the programs intact. They were concerned this program cut might jeopardize the
GWSA’s status as a registered charity. Some GWSA members formed a group that called
themselves Save CSS and began a campaign asking the Board to reverse their decision.
Guelph Today, Guelph Mercury Tribune and CKCO TV all covered the story. Board members
received dozens of emails about cutting the programs. Hundreds of GWSA members sent
handwritten notes to the Board sharing personal messages of support for the CSS programs.
Other members signed petitions.
Then-President Dorothe Fair postponed the April 17 Board of Directors meeting by one week.
She told the Board the April 24 meeting would focus exclusively on the CSS decision. Instead of
coming to the April 24 meeting, Fair and five other Directors (Ken Chupa, Jennifer Blackie,
Nick Harris, Ross Coulter and Margaret Waldron) abruptly resigned.
10

Their co-ordinated resignation left the GWSA ungovernable because the Board no longer had a
quorum. One of the first orders of business for the Directors who remained was to nominate new
Directors and call an election which was held Monday, May 13. The other priority was to ask the
United Way to reinstate funding for the CSS programs. The United Way has agreed to fund CSS
for one year. Pending a review of GWSA’s governance and successful program delivery
outcomes through March 2020, GWSA will receive the final year of funding from our previous
award.
Many Faces of Experience
by Jean McClelland
Many Faces of Experience is a great name for our Annual Report.
Our lives before retirement were busy and not exactly short.
GWSA is full of experienced members who volunteer day-to-day.
Each of us is special and skillfully talented in our own unique way.
Our lives as children sometimes gave us a mixed-up start.
Our school lives exposed us to new directions no matter how smart.
Our work lives planted ideas of what future jobs we could expect.
Our decades of employment raised our skills and our self-respect.
We encompassed business or skilled careers and so much more.
No matter our culture, belief or traditions, no matter truth or lore.
You ask, “What is the point of mentioning all of life past?”
GWSA members are a collection of lives and we continue to last.
What an amazing bunch of people to volunteer with, don’t you think?
Our Many Faces of Experience has everything but the kitchen sink!
Keep up the great work and don’t be shy about your talents.
Every day is new and exciting and we have learned to balance.
Our lives.
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Organization Chart and Standing Committee Reports
______________________________________________________
BOARD OF
DIRECTORS
Executive
Committee *
Human
Resources
Committee
Finance
Committee **
Governance
Committee
Food Services
Advisory
Committee
Volunteer
Advisory
Committee
Program
Committee
Travel
Committee
Membership and
Marketing
Committee ***
Community
Support Services
Succession
Planning &
Nominating
Committee
* Asset Co-ordinator,
IT Co-ordinator, and
Accessibility Co-ordinator
Report to Executive
GWSA Services
** Financial Administrator
Advisory
reports to Treasurer/President
Committee
*** Webmaster reports to
M&M
Variety Show
Dances
The & Marketing
Committee
The
Sentinel
Special
Events
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Section Overview
An Annual Report presents the accomplishments and results of the previous year. In this section,
we share a summary of activities and efforts undertaken by those on the GWSA’s standing
committees.
Where available, we used summary reports submitted by the person who chaired the respective
committee throughout the previous year. In other instances, one or more committee members
provided the summary presented here. The name of the person submitting the report is provided
at the end.
Where no report was submitted by the previous committee, we reviewed the committee’s
meeting minutes from the past year and prepared a summary. We also preview future plans for
the committee.
Executive Committee Report
Dorothe Fair (Chair), Ken Chupa, Jennifer Blackie, Nick Harris
No report was submitted by the Executive Committee who served from last year’s AGM until
the end of this Fiscal Year.
In the previous two Annual Reports, the role of the Executive committee was described as a very
important “filter” for the GWSA Board of Directors. Those serving on the Executive required
any recommendations from a standing committee to present to the Executive before having
access to the complete Board for their thoughts.
To the present Board of Directors, the previous practice appears to be in conflict with the GWSA
bylaws which state that “the Board may, from time to time, delegate Board powers subject to
restrictions and task the Executive Committee with reviewing and making recommendations to
the Board on particular matters.” There is no suggestion in the bylaws that the normal practice
should have the Executive serve as a “filter” for the Board. Indeed, the full Board should be
advised of all material information regarding a decision to fully inform their deliberation and
decision-making. Moving forward, the Executive Committee will have a smaller role in GWSA
Governance in accordance with the organization’s bylaws.
13

Finance Committee Report
Nick Harris (Chair), Eleanor Stern (Secretary), Wendi Hake, Randy Taylor, Ann Marie
Desiderio, Earlby Wakefield
The Finance Committee was established to advise and assist the GWSA Board and its Treasurer
in the development and monitoring of:
● Financial Policies and Procedures of the GWSA
● Financial Operations of all Activities and Services of the GWSA
The Finance Committee met at 9:30 a.m. on the second Thursday of each month throughout the
year, at which time it reviewed the financial statements for the previous month and determined
whether any capital expenditure recommendations should be brought to the Board. At its April
meeting, it reviewed insurance coverage for the GWSA and concluded that we have appropriate
coverage at a reasonable price.
In January and February, the Committee approved the 2019/2020 budget for review and approval
by the Executive Committee and the Board, a copy of which is included in the Annual Report.
The annual budget is a critical tool for the Treasurer and Finance Committee to judge if the
Association is staying on course, ensuring financial health. Our 40+ activity groups played a
large part in preparing the overall GWSA budget. Each group developed an individual budget
and submitted same in a timely manner. The groups’ co-operation in this process is greatly
appreciated.
Towards the end of the year, the Committee formed a Sub-Committee devised to examine
investment instruments and review GWSA’s existing investments. The Committee will bring
forward its findings in the 2019/2020 fiscal year.
Many thanks go out to our Activity Groups, Special Event Groups, Sentinel Publishers, Travel
Group and others who generate extra funds to enable us to meet ever increasing operating costs
and fulfill our Mission Statement.
If you have experience in non-profit organizations and are interested in working on the Finance
Committee, please fill out a Committee Volunteer form indicating your availability.
14

GWSA BUDGET 2019 - 2020 ($)
Income
Membership Fees 57,059.00
Donations 1,821.00
Interest Income 5.00
Other Incom e 350.00
HST Retained (40%) 8,600.00
Community Support Services 148,097.00
Activity Group Remittances - Taxable 58,787.00
Activity Group Remittances - Non-Taxable 10,557.00
Special Events 12,560.00
Sentinel Newspaper 31,444.00
Travel Group 44,345.00
Total Income 373,625.00
Expenses
Annual General Meeting 2,500.00
Audit 7,500.00
Accounting 5,500.00
Bank Charge s 400.00
Conferences 1,500.00
GWSA Board Expense 4,000.00
GWSA Computer Expense 2,151.00
GWSA Governance 50.00
GWSA Program Committee 50.00
GWSA Website Expense 1,185.00
GWSA Finance Committee 50.00
Charitable Donations 5,000.00
Insurance 11,941.00
Lease - COG 52,750.00
Disbursement - COG 8,000.00
Legal 2,000.00
Membership & Marketing 15,870.00
Membership Dues 434.00
Miscellaneous Expense
Misc. Sentinel Advertising 1,000.00
Office Expense 2,000.00
Off-site Storage 1,900.00
Volunteer Expense 1,500.00
Community Support Services 148,097.00
Activity Grps - Taxable 20,489.00
Activity Grps - Non-Taxable 104.00
Special Events Expense 11,395.00
Sentinel Expense 28,770.00
Travel Group Expense 37,474.00
Capital Expenditure
Computer Equipment ‐
Furniture & Fixtures 5,450.00
Total Capital Exxpenditures 5,450.00
Total Expense 379,060.00
Total Surplus (Deficit) (5,435.00)
15

16

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Human Resources Committee Report
Dorothe Fair (Chair), Ken Chupa, Nick Harris, Maryanne Wilford and Adam Rutherford
The Human Resources Management Committee is responsible for administering policies,
procedures, legal and legislative requirements relating to its role as an employer. During the past
year, the Committee:
established employment contracts for each of the GWSA Community Support Services
staff who manage United Way funded programs
provided oversight for the completion of staff performance reviews
completed a compliance review of GWSA Human Resources Policies in accordance
with requirements under the Employment Standards Act (ESA), including the adoption
of a GWSA Occupational Health and Policy Statement
Reviewed Bill 148; Fair Workplaces, Better Jobs Act, 2017 for changes pertinent to
GWSA HR Policies
in March 2019 and without input from Maryanne Wilford and Adam Rutherford,
GWSA Executive members and the GWSA Board of Directors made the controversial
decision to terminate all employment contracts with its Community Support Services
staff effective June 30, 2019.
For more details about what happened after that, please refer to the Special Circumstances
summary earlier in this document (see pg. 10).
At the May 15, 2019, Board meeting, an interim Human Resources committee was appointed to
rehire, if possible, Community Support Services Staff without interruption in their employment
or in the services they provide.
Report submitted by Maryanne Wilford, Program Manager for Community Support Services
18

Governance Committee Report
The Governance committee advises and assists the Board in the development, implementation
and review of the Constitution By-laws, and Policies and Procedures. This committee meets on
the First Tuesday of the month in the Board Room at 9:30 am.
Ken Chupa (Chair), Jennifer Blackie, Dorothe Fair, Charles Lewis and David Thompson
No report was submitted by the Governance Committee who served from last year’s AGM until
the end of this Fiscal Year. The minutes from their meetings show a busy committee doing work
at the direction of the previous Executive Committee. However, it is unclear which work
products were approved and which were not. Furthermore, much of their work focused on
removing the City of Guelph from GWSA committees, governance and the Board of Directors. If
completed and put into effect, some of the changes would have put the GWSA in breach of the
Community Benefits Agreement.
The new Governance committee will need to undertake a careful review of all policy documents
to determine if they are consistent with GWSA bylaws and the new Community Benefits
Agreement. Some will need to be brought into compliance and approved by the GWSA
Membership and Board.
Additionally, motions passed at the special membership meeting on May 13 require the
Governance committee to look at proxy voting, online voting, and language surrounding term
limits. Finally, membership attending the May 13 special meeting directed the Board to
substantially change governance practices and revise bylaws to increase transparency, including
the publication of agendas, minutes and other governance documents on the website. Members
expect to see the first wave of improvements not later than January 15, 2020, and a second wave
at the 2020 AGM. The Governance Committee will have a busy year ahead.
If you have experience in non-profit governance and are interested in working on the
Governance Committee, please fill out a Committee Volunteer form indicating your availability.
19

Program Committee Report
Kerry Detlor and Athar Noman Kahn, Co-Chairs
Eleanor Stern and Jocelyn Pedersen
The Program Committee meets the first Thursday morning of the month from September to June
from 9:30 until 10:30. Activity Group Leaders are required to attend the Program meeting or
send a representative. The Activity Leaders are the communication link to all GWSA activity
participants.
All GWSA members are welcome to attend any Program meeting.
Activity groups hosting special events or tournaments placed ads in The Sentinel. The very
popular Pickleball activity group was able to expand their time.
A committee was formed to update the Activity Leaders manual. Copies will be available and
reviewed this fall. Many thanks to Jean McClelland, Athar Noman Kahn and Lionel Churchill
for their commitment to updating this document.
Thanks to Ross Knechtel, GWSA Webmaster, for his monthly updates.
Thanks to Eleanor Stern, for promptly getting copies of the minutes to the Activity Leaders and
for keeping the list of activities with contact information updated. Also, thanks to Jocelyn
Pedersen for being the initial go-to person when Activity Leaders have needed some assistance
and to Tracy Benson for handling contract bookings for our many activities.
Last, but not least, a huge thank you to our wonderful Activity Leaders who regularly attend our
monthly meetings and give so generously of their time. It’s been a pleasure working with you.
Report submitted by Kerry Detlor
20

Community Support Services Report
GWSA CSS Staff:
Maryanne Wilford, Manager
Pat Gage, Administrative Assistant
Margaret Iutzi, Co-ordinator Feeling Better Move Well Program
Paula Frappier, Co-ordinator Outreach Program
Molly Roberts, Community Eat Well Co-ordinator
Sophia Podrozny, Community Eat Well Co-ordinator
GWSA Community Support Services (CSS) is proud to have completed its tenth year of
successful programming under the CSS umbrella. Last year, we supported 554 seniors and
caregivers through our longstanding Programs which include nutrition, exercise, social
connections and education. Programs are made possible with the financial support of the United
Way of Guelph Wellington Dufferin and through in-kind supports from our generous community
partners.
Highlights from 2018-2019:
The Outreach social-recreational day program helped seniors reduce their isolation and stay
connected to their community. In July, a grant from the Co-operators Community
Advisory Panel, Giving Circle supported a trip to the Cambridge Butterfly Conservatory
and in August, a grant from the Guelph Community Foundation provided a fun-filled
afternoon of music and friendship.
Janet and Marlene enjoying themselves at the summer Outreach Program
"The Program was interesting and enjoyable and the people are so nice. It's great to have
someplace to go in the summer." (Janet, Outreach Program participant)
The Feeling Better Eat Well nutrition program helped participants connect with others and
learn about healthy food choices. Specific initiatives included a Diabetes Support Group,
Food Tastings and Cooking Demonstrations at the Evergreen. The popular "Cook and Eat
Together" Program brought seniors who live in social housing locations to prepare and share
meals together. Program locations were expanded with financial support from The Guelph
Family Health Team.
Senior volunteers with Seniors Offering Support helped reduce the isolation of seniors in the
community by providing hundreds of telephone visiting calls.
Feedback from an SOS client: "SOS has afforded me the time to form
meaningful connections with the volunteers. We all need someone we can talk
to, and when you don't have family, it's wonderful to have someone who you
know cares about you."
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The Feeling Better Move Well gentle exercise program helped seniors stay physically active
by providing 1:1 support to participants for a twelve-week in-home program and through
group exercise programs in the community. The group program grew with two new class
locations at Harcourt and Dublin Street United Churches in Guelph.
Not only is participation in the group exercise classes recognized as a great way to keep moving,
our participants also tell us how much they enjoy the social aspects; "having fun, connecting with
others, the camaraderie, and the laughs we share."
Additional CSS services included the popular Education Series, the whiteboard display,
Sentinel articles and direct client support. As well, we developed an agreement with The
Arthritis Society to provide a new clinic at the Evergreen.
We could not accomplish what we do without our dedicated volunteers who assisted with
front-line program delivery by giving a total of 1464 hours of service.
Our community partnerships allow us to stretch precious funding dollars and increase the
visibility of both the GWSA and its partners in the community.
~ A very special thank you to our generous supporters ~
The United Way Guelph Wellington Dufferin
The City of Guelph
The Guelph Family Health Team and Diabetes Care Guelph
The Arthritis Society
All Saint's Lutheran Anglican Church
The Elliott Community
Schlegel Villages: The Village of Riverside Glen Retirement Residence
The Chartwell Royal on Gordon Retirement Residence
The Salvation Army Guelph Citadel
The County of Wellington Housing Services
The Guelph Community Foundation
The Co-operators
Trinity United Church
Harcourt United Church
Dublin Street United Church
Beehaven Apiaries, Alma
Neob Lavendar, Niagara Falls
The many staff from academic, health and community services who
support clients and education initiatives.
Report submitted by Maryanne Wilford
22

Travel Committee Report
Joanne White (Chair), Nancy Gibner, Joan Bruder, Terry Keleher, Peggy Moore,
Becky MacDonald and Jean McClelland
At the beginning of this year, the Committee did not get off to a very good start as we had to
cancel the trip to the Belmore Maple Syrup Festival, which we had gone to for several years -
there was no interest from our seniors. Certainly didn't bode well for the coming year.
Then came May and a great deal of interest in Come From Away - took 90 people down to
Toronto - huge success!
Over the next 10 months, we planned and took our seniors on several different trips - all of these
trips saw us take 45 to 56 people to:
The Skylon Tower and bird sanctuary
Grand River Raceway
The Bell Homestead and Windmill Restaurant
Owen Sound for sightseeing and shopping
Elmira Dinner Theatre - great play
O Canada Eh! Dinner Theatre - play called "Jump, Jingle and Jive"
Agha Khan Museum - very eclectic
McMichael Art Gallery - lovely place
Famous People Players Theatre - excellent dinner and show
As you can see, we had many diverse day trips - something for everyone!
Our goal is to continue taking our seniors on at least 12 excursions in the coming year with an
extra couple in the summer months - to date, we have planned 9 of them.
Another goal is to look into more than day trips - 1 night 2 day excursions to begin with.
We have put a lot of thought into our trips and they certainly seem to have been appealing as our
buses have been full and our seniors happy.
Thank you to our seniors for coming on our trips and supporting the GWSA - and also to the
members of the Travel Committee who make these trips happen.
Report submitted by Joanne White
23

Membership and Marketing Committee
Connie Shaw (Chair) Tracy Benson, Lionel Churchill, Ken Fugler, Ross Knechtel, Sherry
Levine, Jean McClelland, Dorothy Mercer, Peggy Moore, Darlene Pembleton and Brenda Prine
We call ourselves the M & M Committee. This simply means that we work to advertise the
GWSA and gain memberships. We also like to affirm and celebrate our existing members.
We advertise in the various media in our area, both print and online. This past year, we
contracted with CJOY & Magic FM to run ads on our activities. We were included as part of
their wellness program and website advertising. Writing commercials is a new level of fun.
Trade Shows and speeches are main places for us to spread the word on how great GWSA is.
The past year, we have upgraded all our printed material related to GWSA and membership.
There is also now a full procedural guideline for taking memberships online.
We have hosted three New Members’ Receptions. Approximately 150 people came to hear more
about the programs and workings of our organization. Our Activity Group leaders spoke briefly
about the individual programs.
This past year, we started the GWSA Email Update. This mid-month mailing informs people of
current events.
Our Open House provided a great time for all. There were tours and prizes and the people taking
out new memberships received a plant.
This coming year, we hope to upgrade our display materials and our promotional items. We also
want to update our GWSA Video and prepare for the visual presentation at “The Day Before”.
As you can guess, we are a busy committee of hard-working members and we have a lot of fun
while we do all this. My thanks to the wonderful people who are committed to building our
Organization.
Report submitted by Connie Shaw
24

Succession Planning & Nominating Committee Report
The Annual Report for June 2018 indicated that Dorothe Fair and Ken Chupa served as the
Succession Planning and Nominating Committee. To the best of the current Board’s knowledge,
Fair and Chupa continued as the Succession Planning & Nominating Committee from the 2018
AGM until their resignations. A committee of two fails to comply with the committee Terms of
Reference which indicates this committee shall comprise 4-5 members.
The Succession Planning & Nominating committee that served from the 2018 AGM through the
end of the fiscal year did not submit a report for the year. Two of the current Directors conducted
a thorough search of the official repository for Board documents and found no evidence the
committee met during the period July 1, 2018, and March 24, 2019, when both individuals
resigned. Their resignations, along with the resignations of four other Directors, left the Board of
Directors without a quorum.
Lacking a quorum, the remaining Directors needed to repopulate the Board to restore the Board’s
ability to govern the organization. In the course of advocating for the CSS program, Save CSS
activists collected names of GWSA members interested in running for the Board through the
SaveCSS.ca website and at their information table in the Evergreen lobby. They provided those
names to the remaining Directors who chose five people to interview and nominate as Directors:
Becky Fiedler, Ken Fugler, Ann Grant, Roger Stevens and Mike Woof. Members attending a
special membership meeting on May 13 voted the five nominees onto the Board, along with Ross
Knechtel who had resigned in protest after the March 2019 Board meeting.
At the May 15 Board meeting, Becky Fiedler, Ann Grant, Roger Stevens and Gail Moore were
appointed to serve as an interim Succession Planning and Nominating Committee to identify and
recruit additional Board members for nomination at the June 2019 Annual General Meeting.
They consulted the list provided by Save CSS, as well as personal contacts, and nominated more
directors to join the Board, bringing the total number of elected directors to 12.
The Succession Planning and Nominating Committee is always seeking people who have
leadership qualities, who would be appropriate candidates for the Board of Directors. If you, or
someone you know would be a valuable addition to the GWSA Board, please speak to any
Director about serving in this capacity. We would be glad to speak with you to answer questions
you might have and add you to our list of potential Board Directors.
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Variety Show 2018 Report
The Variety Show committee is responsible for the organization and the production of the
Annual GWSA Christmas Variety Show. This committee meets on Friday mornings during
select months.
Producer: Dorothe Fair
Co-Producer/Director: Ann Sneyd
Committee: Jennifer Blackie, Carrie Crerar, Jill Croft, Dorothe Fair, Ken Dickert, Wendi Hake,
Barbara James, Ross Knechtel, Becky MacDonald, Arlene McEllistrum, Peggy Moore, Doreen
Muir, Gary Powell, Darlene Pembleton, Mike Rooke, Barry Scutt, Ann Sneyd, Margaret Waldron,
Mike Woof
Ex-officio Technical: Mary Lynn Woods
Consulting: Tony Saretta
The GWSA Variety Show, known as “Home for The Holidays at The Evergreen” in 2018, was a
team effort. This year’s production was put together by a wonderful and talented group of
individuals.
The Acts included MC Red Green, the GWSA Silvertones, Mary Lynn Woods, the Suns of
Beaches, the Sassy Strutters, Elvis and the Doo Wop Girls, Steven Berryman and the Guelph
New Horizons Band – Truly a great lineup and a first-class show.
We were treated this year to Santa and his Elves who circulated through the audience at
Intermission and were photographed by members of the Into Focus Photography Club. The Club
also took pictures of the final dress rehearsal which will be used for the archives.
The show was also professionally videotaped and copies of the DVD were made available for
purchase by anyone who wished a copy.
We’re shaking things up a little for the 2019 Show. It will be a Christmas Ceilidh and will be
known as “From Our Home To You.”
The Annual Variety Show 2019 will be offered at the following dates and times:
♦ Thursday, November 21 at 1:30 PM
♦ Friday, November 22 at 1:30 PM
♦ Friday, November 22 at 7:00 PM
See you in November at the Christmas Ceilidh!
Report submitted by Ross Knechtel
26

The Sentinel Report
The Sentinel office is a very busy place. Not only does the Sentinel team produce and print our
monthly newsletter, they print most of the posters (thanks to the Editor, Linda Green) for the
GWSA special events. Printing requirements for the Annual Report, The Variety Show, GWSA
Dances, GWSA Garage Sale, Euchre Tournaments, and the Craft Sale, are examples of the
work. This includes printing the tickets and programs for these events. Brochures, flyers and
letters are folded using the folding machine located in the Sentinel Office. There is a cutting
machine which is used to cut tickets and smaller posters for some of the groups. The posters,
tickets and programs for our Variety Show are also printed by the Sentinel.
Remember, if you want your birthday or
anniversary put into the Sentinel, you MUST
let us know by the 1 st of the month PRIOR to
the occasion (i.e., August for September, April
for May, etc.). If, by chance, you ‘forget’ and
still want it put in, we can do that in the
following month’s edition. Also, we aren’t
familiar with all of the GWSA members so, if
you hear or know of a member’s passing,
please let us know in the Sentinel office so we
can include their information in the Passages.
Once the June/July/August issue is printed, The Sentinel Team doesn’t take the summer off as
many members presume. They prepare the documents for the Annual General Meeting (AGM)
held near the end of June, and they also contact all the advertisers to have them renew their
contracts for the next term of September to June.
Report submitted by Carol Croft
27

Dance Committee Report
The Dance committee is responsible for Friday Afternoon Dances which occur about every two
months with themes related to the time of year, such as Hallowe’en, Christmas and Valentine’s
Day.
No report was submitted and there were no meeting minutes available for review.
Special Events Report
The Special Events committee is responsible for special events including the Give From the
Heart Food Drive, The Day Before, the Mayor’s Mental Health Symposium, and the 100-Year-
Old Club.
No report was submitted and there were no meeting minutes available for review.
Food Services Advisory Committee Report
Jocelynn Derosches (Chair), Inger Tonkin, Tom Gordon, Mike Rooke, Mary Henderson, Jean
Hillman
The Evergreen Seniors Community Centre has a dining facility, which is open for breakfast and
lunch between the hours of 9am-1pm Monday through Friday. The dining room, or restaurant as
we know it around the Centre, is managed by Chef Jocelynn Deroches and operated fully by
volunteers - which is quite amazing considering the quantity of quality food that is moved
through the kitchen to our tables.
The Food Services Advisory Committee meets at least four times per year to discuss all things
food at the Evergreen Restaurant. What is working well? What needs some updating?
The Committee strives to ensure guests are enjoying quality, nutritious meals with friends in a
welcoming environment and at an affordable price.
Thank you to all of the volunteers who continue to make the Evergreen dining experience one
that is filled with smiling faces, great service, lots of laughs and delicious food.
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Volunteer Advisory Committee Report
Becky MacDonald, City of Guelph Recreation Co-ordinator – Volunteers (Chair)
Athar Khan, GWSA Board Representative Brett Rutledge (City of Guelph)
Joan Ksenych
Gail Moore
Lloyd Le Blanc
The Volunteer Advisory Committee meets monthly to review and support the GWSA Volunteer
Program. In my role as the City of Guelph Recreation Co-ordinator - Volunteers, I provide
support to the GWSA with co-ordination of the Volunteer Program. The GWSA Board
representative liaises between the Board and the Committee to provide on-going support from
the Board with accomplishments and goals set for the Volunteer program.
Accomplishments
2018 was a busy year for the volunteer program at Evergreen, completing many of the goals that
were identified in 2017.
‐ Volunteer Awards: A successful nomination process was developed by the Volunteer
Advisory Committee so that GSWA members can nominate fellow volunteers for
upcoming municipal, provincial and federal awards.
‐ Recognition for all volunteers took place in April for National Volunteer Week and a
formal Volunteer Appreciation event with a lasagna lunch and entertainment was held
September 13, 2018. 162 volunteers attended this event.
‐ The 2018 Volunteer Survey was completed by almost 100 volunteers with valuable
feedback shared with the GWSA Board.
‐ Recording Volunteer Hours: Volunteers have been active in recording their volunteer
hours. In 2018, the total number of accumulated hours for all volunteers was 22,599.
Goals for 2019
Orientation and Training module for all volunteers offered on a quarterly basis. The
module will be available online for volunteers to access and complete
Recruiting new volunteers and increase awareness of the vast number and diversity of
volunteer positions available
Plan the Recognition event for all volunteers in September.
Continue to update Policies and Procedures that are related to volunteers
Report submitted by Samantha Ferrier
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The GWSA Web Team Report
The GWSA Web Team consists of the Webmaster and the Email List Administrator. The
Webmaster (Ross Knechtel) is the Team Leader and manages the website updates, the GWSA
Announcements, the monthly Sentinel updates, the Google Calendar, Social Media posts, along
with smooth operation of the website. The Email List Administrator (Brenda Prine) is
responsible for the maintenance of the list of people receiving GWSA email updates as well as
the program responsible for the organization of the GWSA email updates as laid out by the
M&M Committee. Throughout the past fiscal year, we have had help from two other people,
Alan Pickersgill (photographed the GWSA dances and posted Announcements and photos from
these events on the GWSA website) and Gurpreet Kaur (joined the team for a part of the year as
Assistant Webmaster).
The GWSA website (https://gwsa-guelph.ca) was created in 2008 and outlines the programs and
services offered by the GWSA to its members, as well as the City of Guelph programs for older
adults carried out at the Evergreen Seniors Community Centre and other locations throughout the
City of Guelph and the County of Wellington. The site is hosted by Canhost, a Canadian internet
provider, and continues to grow and adapt to changing online conditions. GWSA events, as well
as announcements approved by the Board of Directors, are posted on the GWSA’s Twitter Feed,
Facebook Page and the GWSA’s Announcements Page. The GWSA President’s Message was a
part of the website until April of 2019. An online calendar of GWSA activity groups keeps
members up to date with schedules of the various activities in and around the GWSA. Videos are
available on many of the GWSA activity group pages. These videos are viewable on the
GWSA’s YouTube Channel. We are planning to update the video in the coming months. The
GWSA’s monthly newsletter, the Sentinel, outlining the monthly activities, programs and
services to members offered in the Evergreen Seniors Community Centre and throughout the
community, is available for viewing and downloading online through http://yumpu.com.
Throughout the past fiscal year, the website has been visited by GWSA membership and by
people from around the world. We track our website usage using Google Analytics and website
cookies. Over the past fiscal year, the average visitor spent 2:14 on the site visiting an average of
4.34 pages with a bounce rate of 8.12%. Security features available in the WordPress system as
well as the implementation of SSL have made the site very secure, protecting it from hacking
attempts which occur hourly. In addition, a secure, off-site and daily backup system ensures that
the GWSA’s website and its updates are always available.
The GWSA website is https://gwsa-guelph.ca. To update your activity pages or to pass on any
comments to improve its contents to the GWSA Webmaster, please use the website’s contact
page (http://gwsa-guelph.ca/contact-us) or leave a message at 519-823-1291. This contact form
may also be used to contact Community Support Services (CSS), the Volunteer Co-ordinator, the
Sentinel, GWSA Board members or anyone else through a General Enquiry.
Report submitted by Ross Knechtel
30

City of Guelph Senior Services Report
The City of Guelph is proud to be closely connected to the Guelph Wellington Senior’s
Association’s members, staff and Board of Directors. The spirit of collaboration, the delivery of
programs that meet the needs of all seniors, and our shared interest in continually improving our
services and supports for all older adults keeps the GWSA and the City on our connected and
shared path together. It’s this shared path and shared interests that keeps the Evergreen Seniors
Community Centre humming along. From the amazing volunteers that support the Evergreen’s
front desk, kitchen and dining room operations, activity groups, annual events and communitybased
programs to the GWSA and City of Guelph staff that continually go above and beyond to
make a difference for all Evergreen patrons and guests. It’s a unique partnership and one that the
collective City team is very happy to be a part of. The efforts of the entire Evergreen family are
appreciated and do not go unnoticed.
As with any given year, we’ve seen many changes. We’ve recently added Tonie Sacchetti and
Samantha Ferrier to the Evergreen family. Tonie is covering the Senior Services Recreation Coordinator
position while Jocelyn Pedersen is supporting the City’s Aquatics team, and Samantha
is covering Becky MacDonald’s Volunteer Co-ordinator role while she is away on maternity
leave. Sam and Tonie have already made themselves at home, and, based on conversations that
I’ve had, are welcomed additions to the team. Under Tracy Benson’s guidance, we continue to
supplement our front desk team with a variety of competent and friendly part-time staff. Finally,
I’m relatively new to my role at the Evergreen as well. I’ve been handed the Evergreen reins
from Wendy Kornelsen and have enjoyed getting to know staff, volunteers and members alike.
We’ve also experienced some bittersweet changes at the Evergreen. Long time volunteers
Dorothy and Art Riley have decided to “retire” from volunteering at the Evergreen to actually
relax and enjoy their retirements. Dorothy and Art have been with the Evergreen since the doors
opened in 1992 and have been great contributors to the Evergreen family. Dorothy and Art –
thank you for all your time and service. You’ll be missed!
This year also marks Kim Barton’s retirement from her position at the City of Guelph. Kim has
been a regular face at the Evergreen since January 2012 and has continued to maintain high
standards in all aspects of her position. Kim has also been a great friend and support to her
teammates and Evergreen contacts. We’ll all miss her very much.
Over the previous 12 months, the Evergreen has seen many internal and external improvements.
Most evident was the resurfacing of the parking lot and walkways around the Centre. Less
evident but equally important are the improvements we’ve made to the waterproofing membrane
underneath the parking lot, improvements to our heating and ventilation systems, and a deep
cleaning and resurfacing of our Evergreen kitchen. Finally, the dedicated maintenance team
continues with their annual deep cleans, lighting upgrades, and floor cleaning and resurfacing.
It’s been an eventful year with many changes for all of us. Speaking on behalf of the City of
Guelph, we’re very proud and grateful to be partners, supporters and friends with the GWSA
Board, volunteers and amazing members.
All the best for the coming year!
Adam Rutherford
31

GWSA’s Path Forward
The current GWSA Board is honoured to serve the members of the GWSA and the broader
community of Seniors in the City of Guelph. We intend to pursue several priorities in the coming
year, including:
1. Governance. Conduct a comprehensive review of Governance documents and prepare
recommendations for the Board and membership on proxy voting as requested at the May
13 Special Membership meeting. Additional areas that need attention include the
fiduciary duties that Board members owe the association; the rules governing conflicts of
interest; the Board’s responsibility to inform members about significant events or
decisions; and careful spending of association funds.
2. Strategic planning. GWSA’s most recent strategic plan has not been updated since 2013.
We need to review and update it to reflect the organization’s current climate and find
opportunities to better serve and represent GWSA’s members and Seniors throughout
Guelph.
3. Diversify funding. The GWSA appreciates our ongoing partnerships with the United
Way Guelph Wellington Dufferin and the City of Guelph. We need to develop additional
sources of funding to expand current offerings and strengthen GWSA’s financial footing.
4. Re-establish the Advocacy unit. Seniors face a wide variety of challenges every day.
The GWSA can play a larger role in educating Seniors; advocating for changes that
benefit Seniors; and developing services Seniors need. Advocacy happens at the
individual level, municipal level and provincial level. We plan to begin laying
groundwork for the GWSA Advocacy unit.
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33

34

Thanks to Our Contributors
For the 12 Months Ending March 31, 2019
Donors and Supporters for the CSS
The United Way Guelph Wellington Dufferin
The City of Guelph
The Guelph Family Health Team and Diabetes Care Guelph
The Arthritis Society
All Saint's Lutheran Anglican Church
The Elliott Community
Schlegel Villages: The Village of Riverside Glen Retirement Residence
The Chartwell Royal on Gordon Retirement Residence
The Salvation Army Guelph Citadel
The County of Wellington Housing Services
The Guelph Community Foundation
The Co-operators
Trinity United Church
Harcourt United Church
Dublin Street United Church
Beehaven Apiaries, Alma
Neob Lavendar, Niagara Falls
The many staff from academic, health and community services who support CSS clients
and education initiatives.
Also contributing are:
GWSA Activity Groups Net Remittance $ 3,856.00
Our financial section of the Annual Report will not publish the remittance amount of individual
Activity Groups because late remittances from Activity Groups were received after fiscal year
end.
Special Activities: Net Remittance $10,836.00
Includes:
Dances, Variety Show, Book Nook, The Day Before,
Sentinel Newsletter, and the Travel Group
35

A heartfelt thank you to our
donors and supporters
36