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Community Support Services (CSS) served

Guelph Wellington

Seniors Association

Be active Get involved

Make friends

Annual Report

April 1, 2018 to March

31, 2019

In-home exercise ……………………………….…..…. 123

Feeling Better, Eat Well ……………………….……. 115

Outreach Program …………………………………….. 81

Seniors Offering Support/Education/CSS…….. 235

CSS has served ten years of successful programming.

GWSA Membership Count as of March 31, 2019 was


Our dedicated volunteers delivered 1,464 hours of

community service.

GWSA is proud of our forty-three Activity Groups which

cover creative, thought-provoking and physical


The Many Faces of


CSS initiatives like the Diabetes Support Group, food

tastings and cooking demonstrations helped

participants connect.

“SOS afforded me the time to form meaningful

connections with the volunteers.”

The GWSA Vision

The GWSA is committed to a future that is inclusive, progressive,

innovative and accountable in providing opportunities to the older

adult community.

The GWSA Mission

To enable older adults to be active, involved, make friends, and age

with dignity.


Board Overview

The Many Faces of Experience

On behalf of the Guelph Wellington Seniors Association, we are pleased to present the

2019 Annual Report. The theme for this year’s report is The Many Faces of Experience.

The GWSA is not just a collection of retired older persons playing cards, throwing darts,

playing pickleball, line dancing, and shooting a few photos. It is a dynamic collection of older

persons demonstrating how to live our best lives.

The GWSA is a volunteer-driven organization supported by staff from the City of Guelph and

our own Community Support Services. Our 2700+ members bring diverse life and work

experiences to our organization. We are fortunate to have members’ expertise to draw from as

we pursue our mission to enable older adults to be active; to be involved; to make friends; and to

age with dignity.

GWSA members are active. They skate, ski, canoe, cycle, dance and walk. They paint, quilt,

sing, write and travel. They read, mentor and learn.

GWSA members are involved. GWSA members draw from their past experiences to help others.

242 members volunteered 25,760.25 hours in diverse tasks, including making crafts to sell in our

gift shop, The Treasure Chest; providing computer mentoring to community seniors; delivering

hot meals; leading exercise programs; making in-home visits to teach exercise; working the cash

desk at The Evergreen Restaurant; driving housebound seniors to Outreach day for friendship

and entertainment; and serving on committees to run your organization.

When the popular Community Support Services program was threatened by Board Executives

who have since resigned, GWSA members showed their considerable advocacy skills in support

of their more vulnerable peers. Members rallied other members, the broader community and the

media until their message could no longer be ignored. They wrote heartfelt messages speaking of

the importance of the programs under threat. They held leaders to account for their decision,

refuting their claims that GWSA membership lacked the skills, expertise and resources to

manage a handful of employees for the popular programs. GWSA members spoke clearly. They

wanted the CSS programs to continue - under new leadership if necessary.

On behalf of GWSA members, we would like to express our gratitude for the support we receive

from the donors listed on the back cover of this report. Two organizations have been particularly

generous and constant during this tumultuous time.

The City of Guelph has been a partner since the GWSA’s inception. Today’s GWSA continues

to enjoy the benefits of this partnership through a generous agreement giving us access to the

Evergreen Seniors Community Centre and other City facilities for our activities and services.

City employees clean and maintain the facilities for our safety and enjoyment. City staff provide

assistance co-ordinating our activities and our volunteer efforts. They serve on standing

committees helping our organization run smoothly. They prepare delicious and nutritious meals

in The Evergreen Restaurant.

The United Way first provided funding to the GWSA in 2011. Since that time, their ongoing

generosity has led to today’s Community Support Services, a collection of programs designed to

serve Guelph’s most vulnerable Seniors in the areas of nutrition, education, exercise and

socialization. We are grateful for the United Way’s continued support of GWSA efforts to serve

CSS clients and thank you for the trust you place in us.

The GWSA Board of Directors remains committed to GWSA’s vision for a future that is

inclusive, progressive, innovative and accountable in providing opportunities to the older adult

community. We look forward to reporting on recent accomplishments and plans for the road

ahead. Thank you for your continued involvement in and support of the Guelph Wellington

Seniors Association.

GWSA Board of Directors

(after May 13, 2019, Special Election)

Pictured L to R: Ken Fugler, Kerry Detlor, Judith Carson,

Mike Woof, Ann Grant, Ross Knechtel,

Jean McClelland, Roger Stevens, Athar Khan

Absent were Becky Fiedler and Adam Rutherford.

Cover photos by Jean McClelland and Board photo by Pat Gage.


2018-2019 HIGHLIGHTS …………………………………..……………………………………………. 3

BOARD OVERVIEW ………………………………………………………………………………………….. 4

TABLE OF CONTENTS ………………………………………………………………………………………. 6

GWSA BOARD OF DIRECTORS ……………………………………………………………………….. 7

CITY OF GUELPH STAFF ………………………………………………………………………………….. 9


MANY FACES OF EXPERIENCE ………………………………………………………………………... 11


SECTION OVERVIEW ……………………………………………………………………………………. 13

EXECUTIVE COMMITTEE REPORT ……………………………………………………………………. 13

FINANCE COMMITTEE REPORT ………………………………………………………………………. 14

GWSA BUDGET 2019-2020 ($) ………………………………………………………………… 15

GWSA INCOME AND EXPENSES 2018-2019 …………………………………………………. 16

GWSA INCOME AND EXPENSES 2018-2019 …………………………………………………. 17

HUMAN RESOURCES COMMITTEE REPORT ………………………………………………………. 18

GOVERNANCE COMMITTEE REPORT ……………………………………………………………….. 19

PROGRAM COMMITTEE REPORT …………………………………………………………………….. 20

COMMUNITY SUPPORT SERVICES REPORT …………………………….……………………….. 21

TRAVEL COMMITTEE REPORT ……………………………………………………………………….. 23



VARIETY SHOW 2018 REPORT …………………………………………………………………….. 26

THE SENTINEL REPORT ……………………………………………………………………………….. 27

DANCE COMMITTEE REPORT ……………………………………………….……………………….. 28

SPECIAL EVENTS REPORT …………………………………………….……………………………… 28



THE GWSA WEB TEAM REPORT ……………………………….…………………………………. 30


GWSA’S PATH FORWARD ……………………………………………………….……………………….. 32

PHOTOS OF OUR MEMBERS …………………………………………………………………………….. 33

DONORS AND SUPPORTERS ……………………………………………….…………………………... 35


GWSA Board of Directors

Judith Carson joined the GWSA in September 2010 and trained as a “gentle exercise leader”

with CSS and has led a group since January 2011. She served as a Board director from 2011-

2017 and as President from 2013-16, finishing her final year as Past President. From 2016-18,

she was Chair of the Membership and Marketing Committee. Also, she represented the GWSA

on the Geriatric Services Network Committee for Waterloo-Wellington and is a member of Age

Friendly Guelph. She is serving on the Board in the position of Past-President. Her email address


Kerry Detlor has been co-chairing the Program Committee for the last three years. She has also

served on the Travel and Governance Committees. Kerry was elected to the Board in June 2014.

Her email address is

Becky Fiedler is active with the Monday afternoon quilters and provides Computer Mentoring

for members who use Apple products. She is a sometimes-techie who has provided assistance

with the GWSA website, implemented the email distribution list, and set up the online calendar.

Her efforts on the Board will focus on good governance and strategic planning. Becky was

elected to the Board in May 2019. Her email address is

Ann Grant is currently teaching the Feeling Better, Move Well exercise program at the new

Dublin Street church location. She is a member of the Save CSS committee and a newly elected

member of the GWSA Board of Directors. Ann brings experience chairing meetings and

committees, planning special events, fundraising and budgets. She looks forward to working

with all partners of the Evergreen Centre. Her email address is

Athar Noman Khan has 40 years of experience in managing commercial and manufacturing

operations in the pharmaceutical industry. He moved to Guelph in 2014 from Mississauga. Athar

fell in love with the city and decided to give time to the community after retiring in 2017. In July

2017, he joined GWSA and became a member of the Volunteers Advisory Committee. In July

2018, he took on the role of Co-Chair of the Program Committee. His aspirations for GWSA in

the coming years are to expand the organization and bring more of the seniors living in the

fringes to enjoy and be happy in retirement. Athar was elected to serve on the GWSA Board for

a three-year term in June 2018. His email address is

Ross Knechtel is active with the Computer Club as President, Computer Mentoring, the Into

Focus Photography Club, the Silvertones Choir, the Membership & Marketing Committee, the

Program Committee, as well as the GWSA Variety Show. He is the current Webmaster for the

GWSA website. Ross is looking forward to a supportive role with the Board, providing technical

support for the Board itself, the programs, committees and events that the Board delivers, as well

as providing mental health support. Ross was elected to the GWSA Board of Directors in 2017

and he resigned in March of 2019 in order to go public about the controversial “secret meeting”

regarding the future of GWSA Community Support Services. He was re-elected at the Special

Members Meeting held on May 13, 2019, to serve the balance of his three-year term. His email

address is

Jean McClelland learned many fun and life skills as a young Girl Guide. As a Guider, she

helped children and young teens make choices and learn similar skills. Working for the

university and the provincial government, she continued developing the ability to plan and


organize and to share communication skills on the computer in writing and in person by

participating on conference committees and as the branch senior word processor.

Jean resigned this year after over fifteen years on the Guelph Barrier Free Committee at City

Hall, about ten as chair. Barrier Free informs our community about issues that people with

disabilities face. One of her major goals is to document life in several ways. Photography and

scrapbooking are two, followed by Personal Poetry. She writes stories in poem form to capture

people’s celebrations, events and special occasions. Jean has acted and her poetry has been

included. Jean was an active member of Action Nutrition in the first few years as a GWSA

member. She is in her second term on the Board, a member of Membership & Marketing, Board

rep for the Travel Committee and The Sentinel, and has been President of the INTO FOCUS

Photography Club since 2006. She believes that teamwork makes the “Dream” work. Her email

address is

Adam Rutherford is the City of Guelph's Program Manager of Programming and Community

Development. For more than 20 years, Adam has been working with, advocating for, and

developing programs in partnership with community members of all ages. Adam’s work has

focused on engagement, innovative program development, and the needs of marginalized and

underserved populations. Middle-aged skateboarder, lover of film and music, big thinker that

prefers intimate environments, and always on the run. If his door’s open, come say hi! Adam’s

email address is

Roger Stevens is a volunteer for the CSS Outreach program, along with his wife Kathy, at

Riverside Glen. He is also a member of the Canoe Club and 100 Men Guelph. Roger was elected

to the Board in May 2019. His email address is

Mike Woof came to Guelph in 1975 with a 33-year background in engineering which included

Product Design and Project Management along with Product training and Marketing. He has

been a member of the GWSA for 13 years but was only able to get more involved a few years

ago after retirement, working on the annual Variety Show. You have probably seen him working

on our new sound system console which he designed and built. Mike was elected to the Board in

May 2019. His email address is

Tonie Sacchetti is the current Recreation Program Co-ordinator for Seniors Services with the

City of Guelph. She has worked in various roles within the Corporation of the City of Guelph

over the past seven years, but recently, all of her attention has been put into developing new and

exciting recreational programs for the senior community. Most recently, Tonie was appointed cosecretary

for the GWSA and looks forward to working alongside all GWSA members to support

their initiatives and goals. Her email address is

Samantha Ferrier is the current Volunteer Co-ordinator - Recreational Services for the City of

Guelph. She is the lead for the screening and interviewing of all new volunteers that work at the

Evergreen Seniors Community Centre. She is a liaison for the GWSA volunteers who are

interviewed by the Community Support Services of the GWSA. Samantha is a co-secretary for

the GWSA Board and looks forward to building relationships with the New Board and the

membership. Her mail address is


City of Guelph Staff

The GWSA appreciates the support and diligence of City Staff who work directly with us.

Heather Flaherty

Lynne Briggs

Adam Rutherford

Samantha Ferrier (replacing Becky


Jocelynn Desroches

Tonie Sacchetti (replacing Jocelyn


Tracy Benson

Kim Barton

General Manager of Recreation Services

Manager of Recreation Services

Manager of Senior Services: Board Member,

Executive, Advocacy, Governance, Finance,

Community Support Services Advisory Committees

Co-ordinator of Volunteer Services: Volunteer

Advisory Committee, Variety Show Committee, Travel

Committee; Co-secretary GWSA Board of Directors

Chef: Food Services Advisory Committee

Seniors Program & Partnership Development Coordinator:

Program Committee; Co-secretary GWSA

Board of Directors

Customer Service Clerk: Membership & Marketing


Facility Cleaner - assisting with room set-ups, cleaning

and maintaining of GWSA physical assets


Special Circumstances: What Happened in March/April 2019?

The GWSA Board of Directors from the 2018 Annual General Meeting through April 24, 2019


Dorothe Fair President Resigned April 26, 2019

Ken Chupa Vice-President Resigned April 26, 2019

Nick Harris Treasurer Resigned April 26, 2019

Jennifer Blackie Secretary Resigned April 26, 2019

Ross Coulter Resigned April 26, 2019

Kerry Detlor

Athar Khan

Jean McClelland

Adam Rutherford

Margaret Waldron Resigned April 26, 2019

On March 25, then-President Dorothe Fair called an emergency meeting of the GWSA Board of

Directors. This meeting was held ‘in camera’ which is Latin for ‘in secret’. At this hastily

arranged meeting, the previous Executive Committee recommended to the rest of the Board that

the GWSA cease management of GWSA’s Community Support Services (CSS) programs. Ross

Knechtel resigned from the Board in protest of how the matter was handled.

Representatives from the previous Executive Committee met with the United Way and asked

them to find a new home for the CSS programs. These popular programs serve approximately

550 of Guelph’s most vulnerable Seniors. They are funded by the United Way and two years of

funding remain. The Executives said they would not accept the last two years of funding. Their

publicly stated rationale was that they did not have the skills or experience to manage CSS


A collection of GWSA members and CSS volunteers were upset by the Board’s decision and by

their process. They argued that a fundamental shift in an organization’s priorities should not have

been done without membership input. They criticized the Board for not making a transition plan

that would keep the programs intact. They were concerned this program cut might jeopardize the

GWSA’s status as a registered charity. Some GWSA members formed a group that called

themselves Save CSS and began a campaign asking the Board to reverse their decision.

Guelph Today, Guelph Mercury Tribune and CKCO TV all covered the story. Board members

received dozens of emails about cutting the programs. Hundreds of GWSA members sent

handwritten notes to the Board sharing personal messages of support for the CSS programs.

Other members signed petitions.

Then-President Dorothe Fair postponed the April 17 Board of Directors meeting by one week.

She told the Board the April 24 meeting would focus exclusively on the CSS decision. Instead of

coming to the April 24 meeting, Fair and five other Directors (Ken Chupa, Jennifer Blackie,

Nick Harris, Ross Coulter and Margaret Waldron) abruptly resigned.


Their co-ordinated resignation left the GWSA ungovernable because the Board no longer had a

quorum. One of the first orders of business for the Directors who remained was to nominate new

Directors and call an election which was held Monday, May 13. The other priority was to ask the

United Way to reinstate funding for the CSS programs. The United Way has agreed to fund CSS

for one year. Pending a review of GWSA’s governance and successful program delivery

outcomes through March 2020, GWSA will receive the final year of funding from our previous


Many Faces of Experience

by Jean McClelland

Many Faces of Experience is a great name for our Annual Report.

Our lives before retirement were busy and not exactly short.

GWSA is full of experienced members who volunteer day-to-day.

Each of us is special and skillfully talented in our own unique way.

Our lives as children sometimes gave us a mixed-up start.

Our school lives exposed us to new directions no matter how smart.

Our work lives planted ideas of what future jobs we could expect.

Our decades of employment raised our skills and our self-respect.

We encompassed business or skilled careers and so much more.

No matter our culture, belief or traditions, no matter truth or lore.

You ask, “What is the point of mentioning all of life past?”

GWSA members are a collection of lives and we continue to last.

What an amazing bunch of people to volunteer with, don’t you think?

Our Many Faces of Experience has everything but the kitchen sink!

Keep up the great work and don’t be shy about your talents.

Every day is new and exciting and we have learned to balance.

Our lives.


Organization Chart and Standing Committee Reports





Committee *





Committee **



Food Services










Membership and


Committee ***


Support Services


Planning &



* Asset Co-ordinator,

IT Co-ordinator, and

Accessibility Co-ordinator

Report to Executive

GWSA Services

** Financial Administrator


reports to Treasurer/President


*** Webmaster reports to


Variety Show


The & Marketing







Section Overview

An Annual Report presents the accomplishments and results of the previous year. In this section,

we share a summary of activities and efforts undertaken by those on the GWSA’s standing


Where available, we used summary reports submitted by the person who chaired the respective

committee throughout the previous year. In other instances, one or more committee members

provided the summary presented here. The name of the person submitting the report is provided

at the end.

Where no report was submitted by the previous committee, we reviewed the committee’s

meeting minutes from the past year and prepared a summary. We also preview future plans for

the committee.

Executive Committee Report

Dorothe Fair (Chair), Ken Chupa, Jennifer Blackie, Nick Harris

No report was submitted by the Executive Committee who served from last year’s AGM until

the end of this Fiscal Year.

In the previous two Annual Reports, the role of the Executive committee was described as a very

important “filter” for the GWSA Board of Directors. Those serving on the Executive required

any recommendations from a standing committee to present to the Executive before having

access to the complete Board for their thoughts.

To the present Board of Directors, the previous practice appears to be in conflict with the GWSA

bylaws which state that “the Board may, from time to time, delegate Board powers subject to

restrictions and task the Executive Committee with reviewing and making recommendations to

the Board on particular matters.” There is no suggestion in the bylaws that the normal practice

should have the Executive serve as a “filter” for the Board. Indeed, the full Board should be

advised of all material information regarding a decision to fully inform their deliberation and

decision-making. Moving forward, the Executive Committee will have a smaller role in GWSA

Governance in accordance with the organization’s bylaws.


Finance Committee Report

Nick Harris (Chair), Eleanor Stern (Secretary), Wendi Hake, Randy Taylor, Ann Marie

Desiderio, Earlby Wakefield

The Finance Committee was established to advise and assist the GWSA Board and its Treasurer

in the development and monitoring of:

● Financial Policies and Procedures of the GWSA

● Financial Operations of all Activities and Services of the GWSA

The Finance Committee met at 9:30 a.m. on the second Thursday of each month throughout the

year, at which time it reviewed the financial statements for the previous month and determined

whether any capital expenditure recommendations should be brought to the Board. At its April

meeting, it reviewed insurance coverage for the GWSA and concluded that we have appropriate

coverage at a reasonable price.

In January and February, the Committee approved the 2019/2020 budget for review and approval

by the Executive Committee and the Board, a copy of which is included in the Annual Report.

The annual budget is a critical tool for the Treasurer and Finance Committee to judge if the

Association is staying on course, ensuring financial health. Our 40+ activity groups played a

large part in preparing the overall GWSA budget. Each group developed an individual budget

and submitted same in a timely manner. The groups’ co-operation in this process is greatly


Towards the end of the year, the Committee formed a Sub-Committee devised to examine

investment instruments and review GWSA’s existing investments. The Committee will bring

forward its findings in the 2019/2020 fiscal year.

Many thanks go out to our Activity Groups, Special Event Groups, Sentinel Publishers, Travel

Group and others who generate extra funds to enable us to meet ever increasing operating costs

and fulfill our Mission Statement.

If you have experience in non-profit organizations and are interested in working on the Finance

Committee, please fill out a Committee Volunteer form indicating your availability.


GWSA BUDGET 2019 - 2020 ($)


Membership Fees 57,059.00

Donations 1,821.00

Interest Income 5.00

Other Incom e 350.00

HST Retained (40%) 8,600.00

Community Support Services 148,097.00

Activity Group Remittances - Taxable 58,787.00

Activity Group Remittances - Non-Taxable 10,557.00

Special Events 12,560.00

Sentinel Newspaper 31,444.00

Travel Group 44,345.00

Total Income 373,625.00


Annual General Meeting 2,500.00

Audit 7,500.00

Accounting 5,500.00

Bank Charge s 400.00

Conferences 1,500.00

GWSA Board Expense 4,000.00

GWSA Computer Expense 2,151.00

GWSA Governance 50.00

GWSA Program Committee 50.00

GWSA Website Expense 1,185.00

GWSA Finance Committee 50.00

Charitable Donations 5,000.00

Insurance 11,941.00

Lease - COG 52,750.00

Disbursement - COG 8,000.00

Legal 2,000.00

Membership & Marketing 15,870.00

Membership Dues 434.00

Miscellaneous Expense

Misc. Sentinel Advertising 1,000.00

Office Expense 2,000.00

Off-site Storage 1,900.00

Volunteer Expense 1,500.00

Community Support Services 148,097.00

Activity Grps - Taxable 20,489.00

Activity Grps - Non-Taxable 104.00

Special Events Expense 11,395.00

Sentinel Expense 28,770.00

Travel Group Expense 37,474.00

Capital Expenditure

Computer Equipment ‐

Furniture & Fixtures 5,450.00

Total Capital Exxpenditures 5,450.00

Total Expense 379,060.00

Total Surplus (Deficit) (5,435.00)




Human Resources Committee Report

Dorothe Fair (Chair), Ken Chupa, Nick Harris, Maryanne Wilford and Adam Rutherford

The Human Resources Management Committee is responsible for administering policies,

procedures, legal and legislative requirements relating to its role as an employer. During the past

year, the Committee:

established employment contracts for each of the GWSA Community Support Services

staff who manage United Way funded programs

provided oversight for the completion of staff performance reviews

completed a compliance review of GWSA Human Resources Policies in accordance

with requirements under the Employment Standards Act (ESA), including the adoption

of a GWSA Occupational Health and Policy Statement

Reviewed Bill 148; Fair Workplaces, Better Jobs Act, 2017 for changes pertinent to

GWSA HR Policies

in March 2019 and without input from Maryanne Wilford and Adam Rutherford,

GWSA Executive members and the GWSA Board of Directors made the controversial

decision to terminate all employment contracts with its Community Support Services

staff effective June 30, 2019.

For more details about what happened after that, please refer to the Special Circumstances

summary earlier in this document (see pg. 10).

At the May 15, 2019, Board meeting, an interim Human Resources committee was appointed to

rehire, if possible, Community Support Services Staff without interruption in their employment

or in the services they provide.

Report submitted by Maryanne Wilford, Program Manager for Community Support Services


Governance Committee Report

The Governance committee advises and assists the Board in the development, implementation

and review of the Constitution By-laws, and Policies and Procedures. This committee meets on

the First Tuesday of the month in the Board Room at 9:30 am.

Ken Chupa (Chair), Jennifer Blackie, Dorothe Fair, Charles Lewis and David Thompson

No report was submitted by the Governance Committee who served from last year’s AGM until

the end of this Fiscal Year. The minutes from their meetings show a busy committee doing work

at the direction of the previous Executive Committee. However, it is unclear which work

products were approved and which were not. Furthermore, much of their work focused on

removing the City of Guelph from GWSA committees, governance and the Board of Directors. If

completed and put into effect, some of the changes would have put the GWSA in breach of the

Community Benefits Agreement.

The new Governance committee will need to undertake a careful review of all policy documents

to determine if they are consistent with GWSA bylaws and the new Community Benefits

Agreement. Some will need to be brought into compliance and approved by the GWSA

Membership and Board.

Additionally, motions passed at the special membership meeting on May 13 require the

Governance committee to look at proxy voting, online voting, and language surrounding term

limits. Finally, membership attending the May 13 special meeting directed the Board to

substantially change governance practices and revise bylaws to increase transparency, including

the publication of agendas, minutes and other governance documents on the website. Members

expect to see the first wave of improvements not later than January 15, 2020, and a second wave

at the 2020 AGM. The Governance Committee will have a busy year ahead.

If you have experience in non-profit governance and are interested in working on the

Governance Committee, please fill out a Committee Volunteer form indicating your availability.


Program Committee Report

Kerry Detlor and Athar Noman Kahn, Co-Chairs

Eleanor Stern and Jocelyn Pedersen

The Program Committee meets the first Thursday morning of the month from September to June

from 9:30 until 10:30. Activity Group Leaders are required to attend the Program meeting or

send a representative. The Activity Leaders are the communication link to all GWSA activity


All GWSA members are welcome to attend any Program meeting.

Activity groups hosting special events or tournaments placed ads in The Sentinel. The very

popular Pickleball activity group was able to expand their time.

A committee was formed to update the Activity Leaders manual. Copies will be available and

reviewed this fall. Many thanks to Jean McClelland, Athar Noman Kahn and Lionel Churchill

for their commitment to updating this document.

Thanks to Ross Knechtel, GWSA Webmaster, for his monthly updates.

Thanks to Eleanor Stern, for promptly getting copies of the minutes to the Activity Leaders and

for keeping the list of activities with contact information updated. Also, thanks to Jocelyn

Pedersen for being the initial go-to person when Activity Leaders have needed some assistance

and to Tracy Benson for handling contract bookings for our many activities.

Last, but not least, a huge thank you to our wonderful Activity Leaders who regularly attend our

monthly meetings and give so generously of their time. It’s been a pleasure working with you.

Report submitted by Kerry Detlor


Community Support Services Report


Maryanne Wilford, Manager

Pat Gage, Administrative Assistant

Margaret Iutzi, Co-ordinator Feeling Better Move Well Program

Paula Frappier, Co-ordinator Outreach Program

Molly Roberts, Community Eat Well Co-ordinator

Sophia Podrozny, Community Eat Well Co-ordinator

GWSA Community Support Services (CSS) is proud to have completed its tenth year of

successful programming under the CSS umbrella. Last year, we supported 554 seniors and

caregivers through our longstanding Programs which include nutrition, exercise, social

connections and education. Programs are made possible with the financial support of the United

Way of Guelph Wellington Dufferin and through in-kind supports from our generous community


Highlights from 2018-2019:

The Outreach social-recreational day program helped seniors reduce their isolation and stay

connected to their community. In July, a grant from the Co-operators Community

Advisory Panel, Giving Circle supported a trip to the Cambridge Butterfly Conservatory

and in August, a grant from the Guelph Community Foundation provided a fun-filled

afternoon of music and friendship.

Janet and Marlene enjoying themselves at the summer Outreach Program

"The Program was interesting and enjoyable and the people are so nice. It's great to have

someplace to go in the summer." (Janet, Outreach Program participant)

The Feeling Better Eat Well nutrition program helped participants connect with others and

learn about healthy food choices. Specific initiatives included a Diabetes Support Group,

Food Tastings and Cooking Demonstrations at the Evergreen. The popular "Cook and Eat

Together" Program brought seniors who live in social housing locations to prepare and share

meals together. Program locations were expanded with financial support from The Guelph

Family Health Team.

Senior volunteers with Seniors Offering Support helped reduce the isolation of seniors in the

community by providing hundreds of telephone visiting calls.

Feedback from an SOS client: "SOS has afforded me the time to form

meaningful connections with the volunteers. We all need someone we can talk

to, and when you don't have family, it's wonderful to have someone who you

know cares about you."


The Feeling Better Move Well gentle exercise program helped seniors stay physically active

by providing 1:1 support to participants for a twelve-week in-home program and through

group exercise programs in the community. The group program grew with two new class

locations at Harcourt and Dublin Street United Churches in Guelph.

Not only is participation in the group exercise classes recognized as a great way to keep moving,

our participants also tell us how much they enjoy the social aspects; "having fun, connecting with

others, the camaraderie, and the laughs we share."

Additional CSS services included the popular Education Series, the whiteboard display,

Sentinel articles and direct client support. As well, we developed an agreement with The

Arthritis Society to provide a new clinic at the Evergreen.

We could not accomplish what we do without our dedicated volunteers who assisted with

front-line program delivery by giving a total of 1464 hours of service.

Our community partnerships allow us to stretch precious funding dollars and increase the

visibility of both the GWSA and its partners in the community.

~ A very special thank you to our generous supporters ~

The United Way Guelph Wellington Dufferin

The City of Guelph

The Guelph Family Health Team and Diabetes Care Guelph

The Arthritis Society

All Saint's Lutheran Anglican Church

The Elliott Community

Schlegel Villages: The Village of Riverside Glen Retirement Residence

The Chartwell Royal on Gordon Retirement Residence

The Salvation Army Guelph Citadel

The County of Wellington Housing Services

The Guelph Community Foundation

The Co-operators

Trinity United Church

Harcourt United Church

Dublin Street United Church

Beehaven Apiaries, Alma

Neob Lavendar, Niagara Falls

The many staff from academic, health and community services who

support clients and education initiatives.

Report submitted by Maryanne Wilford


Travel Committee Report

Joanne White (Chair), Nancy Gibner, Joan Bruder, Terry Keleher, Peggy Moore,

Becky MacDonald and Jean McClelland

At the beginning of this year, the Committee did not get off to a very good start as we had to

cancel the trip to the Belmore Maple Syrup Festival, which we had gone to for several years -

there was no interest from our seniors. Certainly didn't bode well for the coming year.

Then came May and a great deal of interest in Come From Away - took 90 people down to

Toronto - huge success!

Over the next 10 months, we planned and took our seniors on several different trips - all of these

trips saw us take 45 to 56 people to:

The Skylon Tower and bird sanctuary

Grand River Raceway

The Bell Homestead and Windmill Restaurant

Owen Sound for sightseeing and shopping

Elmira Dinner Theatre - great play

O Canada Eh! Dinner Theatre - play called "Jump, Jingle and Jive"

Agha Khan Museum - very eclectic

McMichael Art Gallery - lovely place

Famous People Players Theatre - excellent dinner and show

As you can see, we had many diverse day trips - something for everyone!

Our goal is to continue taking our seniors on at least 12 excursions in the coming year with an

extra couple in the summer months - to date, we have planned 9 of them.

Another goal is to look into more than day trips - 1 night 2 day excursions to begin with.

We have put a lot of thought into our trips and they certainly seem to have been appealing as our

buses have been full and our seniors happy.

Thank you to our seniors for coming on our trips and supporting the GWSA - and also to the

members of the Travel Committee who make these trips happen.

Report submitted by Joanne White


Membership and Marketing Committee

Connie Shaw (Chair) Tracy Benson, Lionel Churchill, Ken Fugler, Ross Knechtel, Sherry

Levine, Jean McClelland, Dorothy Mercer, Peggy Moore, Darlene Pembleton and Brenda Prine

We call ourselves the M & M Committee. This simply means that we work to advertise the

GWSA and gain memberships. We also like to affirm and celebrate our existing members.

We advertise in the various media in our area, both print and online. This past year, we

contracted with CJOY & Magic FM to run ads on our activities. We were included as part of

their wellness program and website advertising. Writing commercials is a new level of fun.

Trade Shows and speeches are main places for us to spread the word on how great GWSA is.

The past year, we have upgraded all our printed material related to GWSA and membership.

There is also now a full procedural guideline for taking memberships online.

We have hosted three New Members’ Receptions. Approximately 150 people came to hear more

about the programs and workings of our organization. Our Activity Group leaders spoke briefly

about the individual programs.

This past year, we started the GWSA Email Update. This mid-month mailing informs people of

current events.

Our Open House provided a great time for all. There were tours and prizes and the people taking

out new memberships received a plant.

This coming year, we hope to upgrade our display materials and our promotional items. We also

want to update our GWSA Video and prepare for the visual presentation at “The Day Before”.

As you can guess, we are a busy committee of hard-working members and we have a lot of fun

while we do all this. My thanks to the wonderful people who are committed to building our


Report submitted by Connie Shaw


Succession Planning & Nominating Committee Report

The Annual Report for June 2018 indicated that Dorothe Fair and Ken Chupa served as the

Succession Planning and Nominating Committee. To the best of the current Board’s knowledge,

Fair and Chupa continued as the Succession Planning & Nominating Committee from the 2018

AGM until their resignations. A committee of two fails to comply with the committee Terms of

Reference which indicates this committee shall comprise 4-5 members.

The Succession Planning & Nominating committee that served from the 2018 AGM through the

end of the fiscal year did not submit a report for the year. Two of the current Directors conducted

a thorough search of the official repository for Board documents and found no evidence the

committee met during the period July 1, 2018, and March 24, 2019, when both individuals

resigned. Their resignations, along with the resignations of four other Directors, left the Board of

Directors without a quorum.

Lacking a quorum, the remaining Directors needed to repopulate the Board to restore the Board’s

ability to govern the organization. In the course of advocating for the CSS program, Save CSS

activists collected names of GWSA members interested in running for the Board through the website and at their information table in the Evergreen lobby. They provided those

names to the remaining Directors who chose five people to interview and nominate as Directors:

Becky Fiedler, Ken Fugler, Ann Grant, Roger Stevens and Mike Woof. Members attending a

special membership meeting on May 13 voted the five nominees onto the Board, along with Ross

Knechtel who had resigned in protest after the March 2019 Board meeting.

At the May 15 Board meeting, Becky Fiedler, Ann Grant, Roger Stevens and Gail Moore were

appointed to serve as an interim Succession Planning and Nominating Committee to identify and

recruit additional Board members for nomination at the June 2019 Annual General Meeting.

They consulted the list provided by Save CSS, as well as personal contacts, and nominated more

directors to join the Board, bringing the total number of elected directors to 12.

The Succession Planning and Nominating Committee is always seeking people who have

leadership qualities, who would be appropriate candidates for the Board of Directors. If you, or

someone you know would be a valuable addition to the GWSA Board, please speak to any

Director about serving in this capacity. We would be glad to speak with you to answer questions

you might have and add you to our list of potential Board Directors.


Variety Show 2018 Report

The Variety Show committee is responsible for the organization and the production of the

Annual GWSA Christmas Variety Show. This committee meets on Friday mornings during

select months.

Producer: Dorothe Fair

Co-Producer/Director: Ann Sneyd

Committee: Jennifer Blackie, Carrie Crerar, Jill Croft, Dorothe Fair, Ken Dickert, Wendi Hake,

Barbara James, Ross Knechtel, Becky MacDonald, Arlene McEllistrum, Peggy Moore, Doreen

Muir, Gary Powell, Darlene Pembleton, Mike Rooke, Barry Scutt, Ann Sneyd, Margaret Waldron,

Mike Woof

Ex-officio Technical: Mary Lynn Woods

Consulting: Tony Saretta

The GWSA Variety Show, known as “Home for The Holidays at The Evergreen” in 2018, was a

team effort. This year’s production was put together by a wonderful and talented group of


The Acts included MC Red Green, the GWSA Silvertones, Mary Lynn Woods, the Suns of

Beaches, the Sassy Strutters, Elvis and the Doo Wop Girls, Steven Berryman and the Guelph

New Horizons Band – Truly a great lineup and a first-class show.

We were treated this year to Santa and his Elves who circulated through the audience at

Intermission and were photographed by members of the Into Focus Photography Club. The Club

also took pictures of the final dress rehearsal which will be used for the archives.

The show was also professionally videotaped and copies of the DVD were made available for

purchase by anyone who wished a copy.

We’re shaking things up a little for the 2019 Show. It will be a Christmas Ceilidh and will be

known as “From Our Home To You.”

The Annual Variety Show 2019 will be offered at the following dates and times:

♦ Thursday, November 21 at 1:30 PM

♦ Friday, November 22 at 1:30 PM

♦ Friday, November 22 at 7:00 PM

See you in November at the Christmas Ceilidh!

Report submitted by Ross Knechtel


The Sentinel Report

The Sentinel office is a very busy place. Not only does the Sentinel team produce and print our

monthly newsletter, they print most of the posters (thanks to the Editor, Linda Green) for the

GWSA special events. Printing requirements for the Annual Report, The Variety Show, GWSA

Dances, GWSA Garage Sale, Euchre Tournaments, and the Craft Sale, are examples of the

work. This includes printing the tickets and programs for these events. Brochures, flyers and

letters are folded using the folding machine located in the Sentinel Office. There is a cutting

machine which is used to cut tickets and smaller posters for some of the groups. The posters,

tickets and programs for our Variety Show are also printed by the Sentinel.

Remember, if you want your birthday or

anniversary put into the Sentinel, you MUST

let us know by the 1 st of the month PRIOR to

the occasion (i.e., August for September, April

for May, etc.). If, by chance, you ‘forget’ and

still want it put in, we can do that in the

following month’s edition. Also, we aren’t

familiar with all of the GWSA members so, if

you hear or know of a member’s passing,

please let us know in the Sentinel office so we

can include their information in the Passages.

Once the June/July/August issue is printed, The Sentinel Team doesn’t take the summer off as

many members presume. They prepare the documents for the Annual General Meeting (AGM)

held near the end of June, and they also contact all the advertisers to have them renew their

contracts for the next term of September to June.

Report submitted by Carol Croft


Dance Committee Report

The Dance committee is responsible for Friday Afternoon Dances which occur about every two

months with themes related to the time of year, such as Hallowe’en, Christmas and Valentine’s


No report was submitted and there were no meeting minutes available for review.

Special Events Report

The Special Events committee is responsible for special events including the Give From the

Heart Food Drive, The Day Before, the Mayor’s Mental Health Symposium, and the 100-Year-

Old Club.

No report was submitted and there were no meeting minutes available for review.

Food Services Advisory Committee Report

Jocelynn Derosches (Chair), Inger Tonkin, Tom Gordon, Mike Rooke, Mary Henderson, Jean


The Evergreen Seniors Community Centre has a dining facility, which is open for breakfast and

lunch between the hours of 9am-1pm Monday through Friday. The dining room, or restaurant as

we know it around the Centre, is managed by Chef Jocelynn Deroches and operated fully by

volunteers - which is quite amazing considering the quantity of quality food that is moved

through the kitchen to our tables.

The Food Services Advisory Committee meets at least four times per year to discuss all things

food at the Evergreen Restaurant. What is working well? What needs some updating?

The Committee strives to ensure guests are enjoying quality, nutritious meals with friends in a

welcoming environment and at an affordable price.

Thank you to all of the volunteers who continue to make the Evergreen dining experience one

that is filled with smiling faces, great service, lots of laughs and delicious food.


Volunteer Advisory Committee Report

Becky MacDonald, City of Guelph Recreation Co-ordinator – Volunteers (Chair)

Athar Khan, GWSA Board Representative Brett Rutledge (City of Guelph)

Joan Ksenych

Gail Moore

Lloyd Le Blanc

The Volunteer Advisory Committee meets monthly to review and support the GWSA Volunteer

Program. In my role as the City of Guelph Recreation Co-ordinator - Volunteers, I provide

support to the GWSA with co-ordination of the Volunteer Program. The GWSA Board

representative liaises between the Board and the Committee to provide on-going support from

the Board with accomplishments and goals set for the Volunteer program.


2018 was a busy year for the volunteer program at Evergreen, completing many of the goals that

were identified in 2017.

‐ Volunteer Awards: A successful nomination process was developed by the Volunteer

Advisory Committee so that GSWA members can nominate fellow volunteers for

upcoming municipal, provincial and federal awards.

‐ Recognition for all volunteers took place in April for National Volunteer Week and a

formal Volunteer Appreciation event with a lasagna lunch and entertainment was held

September 13, 2018. 162 volunteers attended this event.

‐ The 2018 Volunteer Survey was completed by almost 100 volunteers with valuable

feedback shared with the GWSA Board.

‐ Recording Volunteer Hours: Volunteers have been active in recording their volunteer

hours. In 2018, the total number of accumulated hours for all volunteers was 22,599.

Goals for 2019

Orientation and Training module for all volunteers offered on a quarterly basis. The

module will be available online for volunteers to access and complete

Recruiting new volunteers and increase awareness of the vast number and diversity of

volunteer positions available

Plan the Recognition event for all volunteers in September.

Continue to update Policies and Procedures that are related to volunteers

Report submitted by Samantha Ferrier


The GWSA Web Team Report

The GWSA Web Team consists of the Webmaster and the Email List Administrator. The

Webmaster (Ross Knechtel) is the Team Leader and manages the website updates, the GWSA

Announcements, the monthly Sentinel updates, the Google Calendar, Social Media posts, along

with smooth operation of the website. The Email List Administrator (Brenda Prine) is

responsible for the maintenance of the list of people receiving GWSA email updates as well as

the program responsible for the organization of the GWSA email updates as laid out by the

M&M Committee. Throughout the past fiscal year, we have had help from two other people,

Alan Pickersgill (photographed the GWSA dances and posted Announcements and photos from

these events on the GWSA website) and Gurpreet Kaur (joined the team for a part of the year as

Assistant Webmaster).

The GWSA website ( was created in 2008 and outlines the programs and

services offered by the GWSA to its members, as well as the City of Guelph programs for older

adults carried out at the Evergreen Seniors Community Centre and other locations throughout the

City of Guelph and the County of Wellington. The site is hosted by Canhost, a Canadian internet

provider, and continues to grow and adapt to changing online conditions. GWSA events, as well

as announcements approved by the Board of Directors, are posted on the GWSA’s Twitter Feed,

Facebook Page and the GWSA’s Announcements Page. The GWSA President’s Message was a

part of the website until April of 2019. An online calendar of GWSA activity groups keeps

members up to date with schedules of the various activities in and around the GWSA. Videos are

available on many of the GWSA activity group pages. These videos are viewable on the

GWSA’s YouTube Channel. We are planning to update the video in the coming months. The

GWSA’s monthly newsletter, the Sentinel, outlining the monthly activities, programs and

services to members offered in the Evergreen Seniors Community Centre and throughout the

community, is available for viewing and downloading online through

Throughout the past fiscal year, the website has been visited by GWSA membership and by

people from around the world. We track our website usage using Google Analytics and website

cookies. Over the past fiscal year, the average visitor spent 2:14 on the site visiting an average of

4.34 pages with a bounce rate of 8.12%. Security features available in the WordPress system as

well as the implementation of SSL have made the site very secure, protecting it from hacking

attempts which occur hourly. In addition, a secure, off-site and daily backup system ensures that

the GWSA’s website and its updates are always available.

The GWSA website is To update your activity pages or to pass on any

comments to improve its contents to the GWSA Webmaster, please use the website’s contact

page ( or leave a message at 519-823-1291. This contact form

may also be used to contact Community Support Services (CSS), the Volunteer Co-ordinator, the

Sentinel, GWSA Board members or anyone else through a General Enquiry.

Report submitted by Ross Knechtel


City of Guelph Senior Services Report

The City of Guelph is proud to be closely connected to the Guelph Wellington Senior’s

Association’s members, staff and Board of Directors. The spirit of collaboration, the delivery of

programs that meet the needs of all seniors, and our shared interest in continually improving our

services and supports for all older adults keeps the GWSA and the City on our connected and

shared path together. It’s this shared path and shared interests that keeps the Evergreen Seniors

Community Centre humming along. From the amazing volunteers that support the Evergreen’s

front desk, kitchen and dining room operations, activity groups, annual events and communitybased

programs to the GWSA and City of Guelph staff that continually go above and beyond to

make a difference for all Evergreen patrons and guests. It’s a unique partnership and one that the

collective City team is very happy to be a part of. The efforts of the entire Evergreen family are

appreciated and do not go unnoticed.

As with any given year, we’ve seen many changes. We’ve recently added Tonie Sacchetti and

Samantha Ferrier to the Evergreen family. Tonie is covering the Senior Services Recreation Coordinator

position while Jocelyn Pedersen is supporting the City’s Aquatics team, and Samantha

is covering Becky MacDonald’s Volunteer Co-ordinator role while she is away on maternity

leave. Sam and Tonie have already made themselves at home, and, based on conversations that

I’ve had, are welcomed additions to the team. Under Tracy Benson’s guidance, we continue to

supplement our front desk team with a variety of competent and friendly part-time staff. Finally,

I’m relatively new to my role at the Evergreen as well. I’ve been handed the Evergreen reins

from Wendy Kornelsen and have enjoyed getting to know staff, volunteers and members alike.

We’ve also experienced some bittersweet changes at the Evergreen. Long time volunteers

Dorothy and Art Riley have decided to “retire” from volunteering at the Evergreen to actually

relax and enjoy their retirements. Dorothy and Art have been with the Evergreen since the doors

opened in 1992 and have been great contributors to the Evergreen family. Dorothy and Art –

thank you for all your time and service. You’ll be missed!

This year also marks Kim Barton’s retirement from her position at the City of Guelph. Kim has

been a regular face at the Evergreen since January 2012 and has continued to maintain high

standards in all aspects of her position. Kim has also been a great friend and support to her

teammates and Evergreen contacts. We’ll all miss her very much.

Over the previous 12 months, the Evergreen has seen many internal and external improvements.

Most evident was the resurfacing of the parking lot and walkways around the Centre. Less

evident but equally important are the improvements we’ve made to the waterproofing membrane

underneath the parking lot, improvements to our heating and ventilation systems, and a deep

cleaning and resurfacing of our Evergreen kitchen. Finally, the dedicated maintenance team

continues with their annual deep cleans, lighting upgrades, and floor cleaning and resurfacing.

It’s been an eventful year with many changes for all of us. Speaking on behalf of the City of

Guelph, we’re very proud and grateful to be partners, supporters and friends with the GWSA

Board, volunteers and amazing members.

All the best for the coming year!

Adam Rutherford


GWSA’s Path Forward

The current GWSA Board is honoured to serve the members of the GWSA and the broader

community of Seniors in the City of Guelph. We intend to pursue several priorities in the coming

year, including:

1. Governance. Conduct a comprehensive review of Governance documents and prepare

recommendations for the Board and membership on proxy voting as requested at the May

13 Special Membership meeting. Additional areas that need attention include the

fiduciary duties that Board members owe the association; the rules governing conflicts of

interest; the Board’s responsibility to inform members about significant events or

decisions; and careful spending of association funds.

2. Strategic planning. GWSA’s most recent strategic plan has not been updated since 2013.

We need to review and update it to reflect the organization’s current climate and find

opportunities to better serve and represent GWSA’s members and Seniors throughout


3. Diversify funding. The GWSA appreciates our ongoing partnerships with the United

Way Guelph Wellington Dufferin and the City of Guelph. We need to develop additional

sources of funding to expand current offerings and strengthen GWSA’s financial footing.

4. Re-establish the Advocacy unit. Seniors face a wide variety of challenges every day.

The GWSA can play a larger role in educating Seniors; advocating for changes that

benefit Seniors; and developing services Seniors need. Advocacy happens at the

individual level, municipal level and provincial level. We plan to begin laying

groundwork for the GWSA Advocacy unit.




Thanks to Our Contributors

For the 12 Months Ending March 31, 2019

Donors and Supporters for the CSS

The United Way Guelph Wellington Dufferin

The City of Guelph

The Guelph Family Health Team and Diabetes Care Guelph

The Arthritis Society

All Saint's Lutheran Anglican Church

The Elliott Community

Schlegel Villages: The Village of Riverside Glen Retirement Residence

The Chartwell Royal on Gordon Retirement Residence

The Salvation Army Guelph Citadel

The County of Wellington Housing Services

The Guelph Community Foundation

The Co-operators

Trinity United Church

Harcourt United Church

Dublin Street United Church

Beehaven Apiaries, Alma

Neob Lavendar, Niagara Falls

The many staff from academic, health and community services who support CSS clients

and education initiatives.

Also contributing are:

GWSA Activity Groups Net Remittance $ 3,856.00

Our financial section of the Annual Report will not publish the remittance amount of individual

Activity Groups because late remittances from Activity Groups were received after fiscal year


Special Activities: Net Remittance $10,836.00


Dances, Variety Show, Book Nook, The Day Before,

Sentinel Newsletter, and the Travel Group


A heartfelt thank you to our

donors and supporters


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