Business Chief North America June 2020
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on working from home when we consider<br />
future IT and business strategies,<br />
for example.”<br />
Having reached the culmination of<br />
the three-year plan at the end of last<br />
year, Bugiardini is naturally already<br />
focused on the next step of his digital<br />
vision. The changes brought about by<br />
COVID-19 have, he says, reorganised<br />
the prioritisation of some of the digital<br />
initiatives being considered, particularly<br />
around the greater automation<br />
of some processes, for example. But,<br />
it would seem the success afforded<br />
by the existing strategy calls for<br />
“If we didn’t have that<br />
agile way of working<br />
and our teams<br />
organised the way we<br />
do, I don’t think we’d<br />
have been able to<br />
achieve what we did<br />
to accommodate the<br />
business in 72 hours”<br />
—<br />
Reno Bugiardini,<br />
Senior Vice President, Information<br />
Technology & Facilities Services, HOOPP<br />
refinement rather than anything drastic.<br />
“Our ability to do business hasn’t<br />
really changed, we’re just not doing it<br />
in the office. There are so many businesses<br />
that have had to rethink their<br />
entire processes because they’ve previously<br />
failed to leverage technology<br />
to its fullest.<br />
“On the contrary, we’ve been able<br />
to scale and to meet demand while<br />
delivering services to our members<br />
and pensioners – productivity hasn’t<br />
dropped at all,” he continues. “The<br />
market has been impacted by the<br />
volatility, but on our plan operations<br />
side, our service delivery levels to<br />
members actually improved. And, on<br />
that investment management aspect<br />
of the business, we were able to give<br />
217<br />
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