Business Chief North America June 2020

Cognition also brings distinct
advantages to points of business
that require significant human judgement.
In Bhandari’s Global Chief Data
Office, for example, several projects
utilise IBM’s Data and AI Platform.
“As an example,” he adds, “take a role
within our business, which essentially
revolves around an employee having
to classify whether a client that we’re
working with is a government-owned
entity. We hold ourselves to very high
standards, and so that kind of classification
and judgement is crucial.
We have to get it right. Previously, that
classification would have involved
research, communication with other
parties and eventually arriving at the
classification. This is a perfect example
of where AI comes into its own.
Using our IBM Watson capabilities,
we can now access historical data as
to how we have previously labelled
companies, and we can sift and monitor
real-time information about those
same businesses.
“That capability makes the decision
more quickly, accurately and improves
efficiency of the work,” he continues.
“As an example, it may be at a lower
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