2020 iLEAD e-book

Summary
When it comes to problem solving, there is a plethora of models and techniques to choose from, most of them
being variations of the same general theme: define the problem, consider potential solutions, select, test and
implement an appropriate mode of action. So, applying a model that works for you should solve your problem -­solving
problems. Right? Wrong
Despite your best efforts, problems do persist and you keep rushing from one crisis to another, never really
fixing problems, just stopping them from getting worse. Here is a piece of advice. Next time, before you dive
into problem solving, take a few seconds to ask yourself some simple questions:
Is this my problem to solve?
But, aren’t my team members sufficiently competent, confident and empowered to solve the problem on their
own? Or is it too complex and needs to be brought to the attention of a higher authority?
Am I solving the right problem?
Albert Einstein once said: “If I were given one hour to save the planet, I would spend 59 minutes defining the
problem and one minute resolving it”. Those were wise words, but most of us aren’t sufficiently rigorous in
defining the problems we are attempting to solve
Am I providing a patch or a solution?
Under the relentless pressure of time we often resort to patching; we make a gut feeling diagnosis and introduce
a hasty change in the process. This quick -­‐ fix will, almost invariably, create a problem somewhere else in the
system, fuelling further the vicious circle.
Am I being trapped by my own mind? by my emotions?
When in problem solving mode, do I have a bias towards alternatives that perpetuate the status quo? Do I tend
to subconsciously decide what to do before figuring out why I want to do it? It isn’t a good idea to make decisions
when we are angry -­‐ we all know that. But do I always follow this simple piece of advice?
In today's highly dynamic business environments dealing with the “unexpected” is the norm. The "unexpected"
takes the form of problems whose solutions can simply open the door to innovation and improvement.