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Travel & Hospitality Awards - Americas 2023

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Industry Knowledge<br />

It is of prime importance that an<br />

organization has thorough industry<br />

knowledge. Without knowing the nit-bits<br />

of the industry, it is difficult to flourish<br />

and provide services which are a class<br />

apart. Before any organization ventures<br />

into the industry, it is essential that<br />

they know how the industry is moving<br />

and how they should make changes to<br />

their methodologies in order to remain<br />

relevant and also be a top-performing<br />

organization.<br />

Location<br />

Location is one of the most important factors, but also one of the most subjective,<br />

as the ‘ideal’ is very much determined by the type of visitor and the type of<br />

hotel itself. However, there are a few factors we take into consideration when<br />

determining the winners of location-based awards. The first is convenience; that<br />

is, hotels that are easy to travel to. Many of our winners in this category are in<br />

convenient locations, such as adjacent to airports, close to beaches or found in<br />

the heart of easy-to-navigate cities. We are always impressed when hotels go the<br />

extra mile to take the hassle out of traveling and offer such additional services as<br />

airport shuttles or car hire services. However, we’re always excited to come across<br />

a hotel that is, to use a familiar phrase, off-the-beaten-track. A hotel that can<br />

offer something a little different, in terms of natural surroundings, can make the<br />

difference between a good holiday and an incredible one.<br />

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