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Responsible for overseeing the operations of a hotel, resort, or just about anywhere you can stay,<br />
a great hospitality manager wears several hats.<br />
Leadership<br />
A good hospitality manager needs to have strong<br />
leadership and communication skills, the ability to talk<br />
to staff and guests at all levels, and the talent to think<br />
strategically and problem-solve. They need to be able<br />
to lead and coordinate the work of a diverse team of<br />
employees, including those in front-of-house and backof-house<br />
roles.<br />
Knowledge<br />
They naturally need a deep understanding of the<br />
industry and how to deliver the very best in customer<br />
service. The best hospitality managers<br />
have a working knowledge of<br />
all functions and roles in the<br />
hotel or resort so that they<br />
can effectively manage<br />
and plan for the future.<br />
Teamwork<br />
They should also be able to manage and motivate a team,<br />
lead by example, and inspire others to produce their best<br />
work. A resort or hotel is run by tens or even hundreds<br />
of different people that work in different departments but<br />
who all need to work together.<br />
Experience<br />
It helps to have experience in one or more departments<br />
in the hospitality business. Managers who have<br />
worked in front- or back-of-house roles have a greater<br />
understanding of what it takes to make things run<br />
smoothly.<br />
It’s not a job for the fainthearted and it can be difficult at<br />
times, but it’s a role that changes every day and can never<br />
be called boring.<br />
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