The Garage 360
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UNDERTHESPOTLIGHT<br />
We aim to deliver products within the hour if it’s local and within two hours if it’s<br />
transferred from another branch. Our customers know we won’t let them down.<br />
With the amount of products you have available,<br />
customer training must be high on your agenda?<br />
Yes, training is key. All new employees in our call centre go<br />
straight to head office and spend time buddying up with one<br />
of our experienced sales advisers. <strong>The</strong>y learn how to deal with<br />
customers and understand they come first.<br />
You have just released the latest edition of your<br />
product catalogue.<br />
Yes, we have a traditional hard copy version of our brochure,<br />
delivered to all our customers. We’ve also just launched a 92-<br />
page consumables catalogue. We believe that the industry still<br />
prefers a printed product, and this gives us chance to showcase<br />
all our products, some of which are new or sometimes missed by<br />
our customers. We also have an app, but we find the majority of<br />
our orders are by phone or over the trade counter.<br />
What’s next for Car Spares Factors?<br />
Me and my brother are still very ambitious for the business and<br />
keen to keep the business moving forward and growing where<br />
we can, whilst ensuring our standard of customer service stays<br />
as high as ever. We have garages ordering from us today who<br />
were with us when our father started the business back in 1977.<br />
Customers have always come first at Car Spares Factors and<br />
always will.<br />
For more details about Car Spares Factors, visit:<br />
www.carsparesfactors.co.uk<br />
or email: info@carsparesfactors.co.uk<br />
Bowmonk & Tapley have for decades been the<br />
most recognised and trusted name in portable<br />
brake testers and garage equipment.<br />
<strong>The</strong> Bowmonk BrakeCheck is the electronic<br />
version that carries on from that pedigree.<br />
BrakeCheck is DVSA approved for all classes of<br />
vehicle and it records braking efficiency and<br />
percentage of braking imbalance.<br />
• Portable & easy to use<br />
• No connections to vehicle required<br />
• GEA MTS Connected Approved (Upgrade Available)<br />
• DVSA approved for all classes of vehicle<br />
• Print results to optional portable wireless printer<br />
• Approved for 6-weekly checks<br />
• Download results to PC (optional software required)<br />
• Approved for quarterly brake test requirements<br />
• Records braking efficiency and percentage of braking imbalance<br />
Bowmonk Ltd, Diamond Road, Norwich, NR6 6AW T: +44 (0)1603 485 153 E: info@bowmonk.com www.bowmonk.com<br />
10,11 Spotlight V2.indd 2 29/02/2024 13:57
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