Annual Report 3 - New Mexico - Energy, Minerals and Natural ...

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Counts of IT Hardware by Category
ANNUAL REPORT 2010
Figure 1
the Oil Conservation Division to digitize documents that are available on the website, and an aerial digital sketch
mapping system for State Forestry for airborne mapping of fires, forest health, insect and disease control.
SUPPORT AND TRAINING: ITO implemented and managed an enterprise-level helpdesk system
to log and keep track of all IT-related technical issues and projects. This EMNRD ITO HelpDesk supports the
main Santa Fe office as well as all of EMNRD’s 54 remote sites. From 2003 to 2010, ITO has resolved over 50,000
HelpDesk cases. Figure 2 on the next page illustrates HelpDesk cases resolved per division since November 2002.
ITO has created training materials, conducted frequent training sessions for EMNRD employees on a variety of
topics, and advised them on available training resources. To maintain a high level of technical proficiency and keep
current with IT technology, ITO staff regularly attends training courses and obtains industry standard certifications
including A+, MCSE, MCSA, MCP, Network+, Security+, CISSP and GISP.
INFRASTRUCTURE: ITO implemented server virtualization in 2009. Server virtualization is a
technology that separates a server operating system from the physical hardware it runs on, creating something called
a virtual server. Instead of having one physical server for one server process, ITO can create one physical server for
many server processes (up to a ten-fold increase). Virtualization results in reduced hardware maintenance, power and
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