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Introduction to Social Marketing Lecture

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Recap<br />

• Policy context – move <strong>to</strong> cus<strong>to</strong>mer led policy<br />

• Moving away from the default position of<br />

information giving <strong>to</strong> being led by insight<br />

• Principles of social marketing – Benchmark<br />

Criteria<br />

• Systematic application – Total Process Planning<br />

Model

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