Samsung Samsung NX20 (EV-NX20ZZBSBFR ) - Manuel de l'utilisateur 9.23 MB, pdf, Anglais

Appendix > Before contacting a service center
Situation
Suggested remedies
Situation
Cannot set the DPOF
for RAW files
Suggested remedies
Photos are distorted
Playback screen does
not appear on the
connected external
device
Your computer does
not recognize your
camera
Your computer
disconnects the
camera while
transferring files
Your computer cannot
play videos
Intelli-studio is not
functioning properly
This camera can have minute distortion when
using a wide-angle lens that enables shooting
with a wide angle of view. This is normal, and
does not cause malfunction.
• Ensure that A/V or HDMI cable is properly
connected to the external monitor.
• Ensure that the memory card is properly
recorded.
• Ensure that the USB cable is connected
correctly.
• Ensure that your camera is switched on.
• Ensure that you are using a supported
operating system.
The file transfer may be interrupted by static
electricity. Disconnect the USB cable and
connect it again.
Depending on the software you use, video files
may not play. To play video files captured with
your camera, install and use the Intelli-studio
program on your computer. (p. 146)
• End Intelli-studio and restart the program.
• You cannot use Intelli-studio on Macintosh
computers.
Auto Focus does not
work
AEL feature does not
work
Lens does not work
External flash or GPS
does not work
The date & time
settings screen
appears when you
power on the camera
You cannot set the DPOF for RAW files.
• Subject is not in focus. When the subject is
outside the AF area, shoot by moving the
subject inside the AF area and half pressing
[Shutter].
• Subject is too close. Step back from the
subject and shoot.
• The focus mode is set to MF. Switch the
mode to AF.
AEL feature does not work in t, M, i,
and s modes. Select another mode to use
this feature.
• Ensure that the lens is properly mounted.
• Remove the lens from the camera and
re-mount it.
Ensure that the external device is properly
mounted and turned on.
• Set the date and time again.
• This screen appears when the camera’s
internal power source is completely
discharged. Insert a fully charged battery and
wait at least 72 hours in power off status for
the internal power source to be recharged.
165