Risicomanagement van IT-outsourcing - DSpace at Open ...

Inhoudsopgave
Voorwoord .............................................................................................................................................. 2
Samenvatting ........................................................................................................................................... 3
Inhoudsopgave ........................................................................................................................................ 5
1 Inleiding .......................................................................................................................................... 6
1.1 Aanleiding en probleemstelling ............................................................................................... 6
1.2 Onderzoeksmodel ................................................................................................................... 7
1.3 Doelstelling en aard onderzoek ............................................................................................... 8
1.4 Vraagstelling, onderzoeksvragen en deelvragen .................................................................... 8
1.5 Relevantie onderzoek .............................................................................................................. 9
2 Theoretisch kader doelstellingen, lock-in en besturingsmodellen ............................................... 10
2.1 Methode literatuuronderzoek .............................................................................................. 10
2.2 Resultaten literatuuronderzoek ............................................................................................ 11
2.3 Conclusies literatuuronderzoek ............................................................................................ 19
2.4 Conceptueel model ............................................................................................................... 19
3 Onderzoeksmethodiek ................................................................................................................. 20
3.1 Onderzoeksstrategie ............................................................................................................. 20
3.2 Operationalisatie ................................................................................................................... 20
3.3 Waarneming en dataverzameling informatiebronnen ......................................................... 22
3.4 Gebruikte bronnen ................................................................................................................ 22
3.5 Respondenten ....................................................................................................................... 23
3.6 Onderzoeksprocedure ........................................................................................................... 25
3.7 Analyse kwalitatieve gegevens .............................................................................................. 26
3.8 Beschrijving organisatie ......................................................................................................... 26
4 Onderzoeksresultaten .................................................................................................................. 27
5 Conclusies ..................................................................................................................................... 31
6 Aanbevelingen .............................................................................................................................. 33
7 Discussie ....................................................................................................................................... 33
8 Reflectie ........................................................................................................................................ 33
Wetenschappelijke literatuurreferenties .............................................................................................. 35
Overige literatuurreferenties ................................................................................................................ 37
Bijlagen .................................................................................................................................................. 39
Risicomanagement van IT-Outsourcing – Gino Stoelinga Pagina 5 van 42