Guideline 09-02

Recommendations

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ATENDIMENTO ACIONAMENTO ACOMPANHAMENTO RETENÇÃO GLOSSÁRIO Script para contato com o segurado: Voltar para: Voltar para tela anterior 1) Script para contato com o cliente/segurado: “ Sr.(a)____________, bom dia/tarde/noite, sou ___________ , do acionamento da ___________ e o motivo do meu contato é para posicioná-lo (a). Estamos buscando o melhor prestador para atender a sua necessidade. Assim que tivermos essa informação, retornaremos o contato para posicioná-lo (a).
ATENDIMENTO ACIONAMENTO ACOMPANHAMENTO RETENÇÃO GLOSSÁRIO Tentativas de Acionamento 1 2 3 4 Voltar para: Acionamento Auto 4 1 5 2 3 1. Selecione “operação”. 2. Alertas 3. Atendimento sem prestadores 4. O sistema trará os atendimentos que estão na fila de atendimento para acionamento. 5. Para entrar no atendimento clique no numero de protocolo.
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GUIDELINE OPERACIONAL - CAT Escolha
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ATENDIMENTO ACIONAMENTO ACOMPANHAME
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Guideline 09-02

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