Guideline 09-02

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ATENDIMENTO ACIONAMENTO ACOMPANHAMENTO RETENÇÃO GLOSSÁRIO Retorno do Técnico Voltar para: Atendimento em Andamento 1- Solicitar o número de protocolo do atendimento. 2- Verificar se o cliente já possui as peças. 3- Efetuar o agendamento no SISE. 4- Acompanhamento posiciona o cliente sobre o retorno do técnico e efetua o acompanhamento.
ATENDIMENTO ACIONAMENTO ACOMPANHAMENTO RETENÇÃO GLOSSÁRIO Troca de Base Voltar para: Atendimento em Andamento 1- Registrar no caso o motivo pelo qual o cliente deseja realizar a troca de base. 2- Enviar e-mail para a qualidade com cópia para a rede e supervisão. 3- Após a decisão da qualidade, entrar em contato com o cliente para passar o posicionamento.
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GUIDELINE OPERACIONAL - CAT Escolha
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ATENDIMENTO ACIONAMENTO ACOMPANHAME
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Guideline 09-02

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