Innovationsledning och kreativitet i svenska företag 129 Tjänstelogik som utgångspunkt för innovatio<strong>ner</strong> i tillverkningsindustrin Fotnoter 1. Fang, E., Palmatier, R.W. och Steenkamp, J-B.E.M. (2008), “Effect of Service Transition Strategies on Firm Value”, Journal of Marketing, Vol. 72 No. 4, pp. 1–14. 2. Matthyssens, P., Vandenbempt, K. och Berghman, L. (2006), “Value innovation in business markets: Breaking the industry recipe”, Industrial Marketing Management, Vol. 35, pp. 751–761. 3. Gremyr, I., Löfberg, N. och Witell, L. (2010), “Service innovations in manufacturing firms”, Managing Service Quality, Vol. 20 No. 2, pp. 161-175. 4. Grönroos, C. (2008). Service logic revisited: Who creates value? And who co-creates? European Business Review, Vol. 20 No. 4, pp. 298–314. Vargo, S. och Lusch, R. (2004). Evolving to a new dominant logic of marketing. Journal of Marketing, Vol. 68 No. 1, pp. 1–17. 5. Michel, S., Brown, S.W. och Gallan, A.S. (2008), “An expanded and strategic view of discontinuous innovations: deploying a service-dominant logic”, Journal of the Academy of Marketing Science, Vol. 36 No. 1, pp. 54-66. 6. Gebauer, H., Gustafsson, A. och Witell, L. (2011), “Competitive advantage through service differentiation by manufacturing companies, Journal of Business Research, Vol. 64 No. 12, pp. 1-11. 7. Fang, E., Palmatier, R.W. och Steenkamp, J-B.E.M. (2008), “Effect of Service Transition Strategies on Firm Value”, Journal of Marketing, Vol. 72 No. 4, pp. 1–14. 8. Oliva, R. och Kallenberg, R. (2003), “Managing the transition from products to services”, International Journal of Service Industry Management, Vol. 14 No. 2, pp. 160–172. 9. Gebauer, H. (2007), “An investigation of antecedents for the development of customer support services in manufacturing companies”, Journal of Businessto-Business Marketing, Vol. 14 No. 3, pp. 59–96. 10. Davidsson, N., Edvardsson, B., Gustafsson, A. och Witell, L. (2009), “Degree of service-orientation in the pulp and paper industry”, International Journal of Services Technology and Management, Vol. 11 No. 1, pp. 24-41. 11. Martin, C.R. Jr. och Horne, D.A. (1992), “Restructuring towards a service orientation: the strategic challenges”, International Journal of Service Industry Management, Vol. 3 No. 1, pp. 25–38. 12. Mathieu, V. (2001), “Product services: from a service supporting the product to a service supporting the client”, Journal of Business & Industrial Marketing, Vol. 16 No. 1, pp. 39–58. 13. Gebauer, H. (2007), “An investigation of antecedents for the development of customer support services in manufacturing companies”, Journal of Businessto-Business Marketing, Vol. 14 No. 3, pp. 59–96. 14. Gebauer, H, B. Edvardsson, A. Gustafsson och L. Witell (2010), “Match or Mismatch: Strategy-Structure Configurations in the Service Business of Manufacturing Companies”, Journal of Service Research, Vol 13 No. 2, pp. 198-215.
Ledning av processutveckling i tidiga faser 130 Innovationsledning och kreativitet i svenska företag