FALKENBERG Bilaga 1-F SLA ver 2 6 2009-KS0263.doc

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3.6.3 Säkerhetskopiering för applikationer/system................................................................ 153.7 Databasdrift............................................................................................................................... 153.7.1 Generellt............................................................................................................................. 153.7.2 Kontoadministration.......................................................................................................... 153.7.3 Övervakning/underhåll..................................................................................................... 153.7.4 Specifika backupfrågor .................................................................................................... 153.7.5 Övrigt underhåll................................................................................................................. 153.8 Printerhantering........................................................................................................................ 163.8.1 Generellt............................................................................................................................. 163.8.2 Speciella backupfrågor .................................................................................................... 163.8.3 Övervakning/underhåll..................................................................................................... 163.9 Virusskydd................................................................................................................................. 163.9.1 Antivirusprogramvara....................................................................................................... 163.9.2 Rapportering...................................................................................................................... 163.10 E-post och webbfilter............................................................................................................. 173.11 Dokumentation ....................................................................................................................... 173.11.1 Generellt .......................................................................................................................... 173.11.2 Uppdatering av våra dokumentationsprogram........................................................... 173.11.3 Grundläggande krav på dokumentation...................................................................... 174 Tjänster för klienter..............................................................................................................174.1 Klientdrift.................................................................................................................................... 184.1.1 Centraladministrerad klient ............................................................................................. 184.1.2 Användaradministrerad klient ......................................................................................... 184.1.3 Tunn klient ......................................................................................................................... 184.1.4 Mobila klienter ................................................................................................................... 194.2 IP-telefoni .................................................................................................................................. 194.3 Projektorer................................................................................................................................. 195 Tjänster för bastillämpningar ...............................................................................................192009-KS0263 3 av (24) Bilaga 1
5.1 Hantering av användare, kontohantering ............................................................................. 195.1.1 Generellt för kontohantering ........................................................................................... 195.1.2 Definition kontohantering................................................................................................. 205.1.3 Rapportering...................................................................................................................... 205.1.4 Följande aktiviteter är exkluderade från drift av kontohantering. .............................. 205.2 VMware ESX Serverdrift......................................................................................................... 205.2.1 Generellt............................................................................................................................. 205.2.2 Rapportering...................................................................................................................... 205.3 Citrixdrift .................................................................................................................................... 205.3.1 Generellt............................................................................................................................. 215.3.2 Övervakning och underhåll ............................................................................................. 215.3.3 Kontoadministration.......................................................................................................... 215.3.4 Hantering av publicerade applikationer......................................................................... 215.3.5 Rapportering...................................................................................................................... 215.4 Microsoft Exchange server..................................................................................................... 215.4.1 Administration av Microsoft Exchange-server, First Class server och konton........ 225.4.2 Rapportering MS Exchange............................................................................................ 225.5 Microsoft Active Directory drift ............................................................................................... 225.5.1 Generellt............................................................................................................................. 225.5.2 Kontoadministration för administrativa konton ............................................................. 225.5.3 Övervakning/underhåll..................................................................................................... 225.6 Microsoft SMS funktionalitet - Applikationsdistribution ...................................................... 225.6.1 Hantering av SMS-tjänsten ............................................................................................. 235.6.2 Upprätthålla distributionsfunktionen............................................................................... 235.6.3 Rapportering...................................................................................................................... 236 Tjänster för övriga tillämpningar ..........................................................................................236.1 Applikationsdrift ........................................................................................................................ 232009-KS0263 4 av (24) Bilaga 1
Page 1 and 2: Service Level AgreementIT-driftFalk
Page 3: 3.1.4 Svarstid ....................
Page 7 and 8: 1.2.2 Policies och StandarderKommun
Page 9 and 10: vilken tredjepartsleverantör ansva
Page 11 and 12: 3.1.5 ÅterrapporteringstidÅterrap
Page 13 and 14: • Löpande uppdatering av felkorr
Page 15 and 16: • Tillgänglighetsrapporter.• I
Page 17 and 18: 3.8 PrinterhanteringKommunen har en
Page 19 and 20: 4.1 Klientdrift4.1.1 Centraladminis
Page 21 and 22: 5.1.2 Definition kontohantering•
Page 23 and 24: Detta avsnitt gäller endast drift

FALKENBERG Bilaga 1-F SLA ver 2 6 2009-KS0263.doc

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