FALKENBERG Bilaga 1-F SLA ver 2 6 2009-KS0263.doc

5.1 Hantering av användare, kontohantering ............................................................................. 195.1.1 Generellt för kontohantering ........................................................................................... 195.1.2 Definition kontohantering................................................................................................. 205.1.3 Rapportering...................................................................................................................... 205.1.4 Följande aktiviteter är exkluderade från drift av kontohantering. .............................. 205.2 VMware ESX Serverdrift......................................................................................................... 205.2.1 Generellt............................................................................................................................. 205.2.2 Rapportering...................................................................................................................... 205.3 Citrixdrift .................................................................................................................................... 205.3.1 Generellt............................................................................................................................. 215.3.2 Övervakning och underhåll ............................................................................................. 215.3.3 Kontoadministration.......................................................................................................... 215.3.4 Hantering av publicerade applikationer......................................................................... 215.3.5 Rapportering...................................................................................................................... 215.4 Microsoft Exchange server..................................................................................................... 215.4.1 Administration av Microsoft Exchange-server, First Class server och konton........ 225.4.2 Rapportering MS Exchange............................................................................................ 225.5 Microsoft Active Directory drift ............................................................................................... 225.5.1 Generellt............................................................................................................................. 225.5.2 Kontoadministration för administrativa konton ............................................................. 225.5.3 Övervakning/underhåll..................................................................................................... 225.6 Microsoft SMS funktionalitet - Applikationsdistribution ...................................................... 225.6.1 Hantering av SMS-tjänsten ............................................................................................. 235.6.2 Upprätthålla distributionsfunktionen............................................................................... 235.6.3 Rapportering...................................................................................................................... 236 Tjänster för övriga tillämpningar ..........................................................................................236.1 Applikationsdrift ........................................................................................................................ 232009-KS0263 4 av (24) Bilaga 1