VALUE THROUGH INNOVATION

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Stakeholder Engagement AA 1000 guidance We have regular interactions with our key stakeholders with clear agenda with each one of them. For example, with suppliers, we interact to produce new products and improve quality of current products. With the help engagement with suppliers we changed the open end rayon yarn quality and tenacity, introduced Modal Denim yarn, printed cone tip colour at the bottom of the cones to avoid yarn mix ups, developed 10 micron plastic sheet in place of 15 micron sheets. We have been working very closely with our customers and took various steps to satisfy them. Stakeholder engagement steps: Stakeholder engagement policy and other policies Stakeholder Engagement Mission Stakeholder Engagement 55 No. of stakeholder meetings (2015-16) : 55 Satisfaction Levels Target for 2017 : more than 36 (Supplier,Customer,Community, Employee) 2015-16 - 94 | 83 | 69 | 73 94 83 69 73 0Grievances received & addressed (2015-16) : 0 Target for 2017 : 95 | 85 | 75 | 77 Target for 2017 : 25 INDO THAI SYNTHETICS SUSTAINABILITY REPORT 2016 | 48
STAKEHOLDERS Suppliers Customers Mode of communication and Concerns, Frequency of meeting Regular Meetings Concerns : Payment terms, new business, market dynamics, forecasts Meetings, smart phones applications, phones, emails, fax, customer visiting us, surveys both internal and external Concerns : Timely delivery, product quality, value-added products, service quality Grievance Redressal Mechanisms We have established Grievance Redressal Mechanisms for all stakeholders viz.,employees, suppliers, customers and community. The system involves communication of procedures, recording and investigating grievances, redressing grievances and communicating; and finally reviewing the effectiveness of the mechanism annually. During the reporting period we have not registered any grievance through this mechanism and we consider this as lack in deployment of this process. We are deploying this process more vigorously and target to receive and address at least 25 grievances from different stakeholders. Stakeholders can access us for redressal of grievances or engaging with us to contribute or collaborate on specific projects. Employees Local Community Meetings, Seminars, Web lectures Concerns : Increments, promotions, amenities, work satisfaction, safety, training, performance Meetings, Messages Concerns : Employment for locals, expansion of CSR activities, environmental impacts Evaluation of the grievance mechanism Communication of Procedures Reviewing and investing grievances Banker Meetings, Mails Concerns : New loan off take, financing cost, market information, risk mitigation, business strategy, company performance Communication of response and seeking consent Preparing Response INDO THAI SYNTHETICS SUSTAINABILITY REPORT 2016 | 49
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VALUE THROUGH INNOVATION SUSTAINABI
Page 3 and 4: Foreword by BUSINESS HEAD Dear Read
Page 5 and 6: “We thus started making investmen
Page 7 and 8: FOOTPRINT Our economic,social and e
Page 9 and 10: Products Portfolio: Ne 20s Cotton O
Page 11 and 12: ABG Sustainability Framework 1) RES
Page 13 and 14: Mission Teams: 1. ENERGY & CARBON 6
Page 15 and 16: GOVERNANCE & MANAGEMENT ABG Values
Page 17 and 18: “We have identified Ten Missions
Page 19 and 20: The Board In the year 2015, ITS had
Page 21 and 22: This institutional mechanism is the
Page 23 and 24: Message from Finance Balancing Econ
Page 25 and 26: Direct Economic Value Generated and
Page 27 and 28: Message from Operations Aligning ma
Page 29 and 30: Energy & Carbon Energy Conservation
Page 31 and 32: Water & Effluents Considering high
Page 33 and 34: Waste Management Materials Raw mate
Page 35 and 36: We are continually upgrading techno
Page 37 and 38: Our safety guidelines extend to our
Page 39 and 40: Caring & Sharing Message from Head,
Page 41 and 42: Employee engagement is being deepen
Page 43 and 44: 2013 2014 2015-16 Retention Rate 46
Page 45 and 46: In the reporting year, training and
Page 47 and 48: Responsible Supply Chain Message fr
Page 49 and 50: Responsible Supply Chain Supply Cha
Page 51 and 52: “Our target to sell value added p
Page 53: Product labelling We provide inform
Page 57 and 58: Customer Engagement We are connecte
Page 59 and 60: STRATEGIC STAKE HOLDER ENGAGEMENT &
Page 61 and 62: Demographics & Associated Changes &
Page 63 and 64: Business Structural Changes & Futur
Page 65 and 66: Information Technology & Future Pro
Page 67 and 68: Regulatory Environment & Future Pro
Page 69 and 70: INDEPENDENT ASSURANCE STATEMENT To:
Page 71 and 72: GRI Index General Standard Disclosu
Page 73 and 74: G4-EN2 G4-EN3 G4-EN4 G4-EN5 G4-EN6
Page 75 and 76: G4-SO1 G4-SO2 G4-SO3 G4-SO4 G4-SO5
Page 77 and 78: Definitions & Acronyms CoE: Centre
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