VALUE THROUGH INNOVATION

STAKEHOLDERS
Suppliers
Customers
Mode of communication and
Concerns, Frequency of meeting
Regular Meetings
Concerns : Payment terms, new
business, market dynamics,
forecasts
Meetings, smart phones
applications, phones, emails,
fax, customer visiting us,
surveys both internal and
external
Concerns : Timely delivery,
product quality, value-added
products, service quality
Grievance Redressal Mechanisms
We have established Grievance Redressal Mechanisms for all
stakeholders viz.,employees, suppliers, customers and community.
The system involves communication of procedures, recording and
investigating grievances, redressing grievances and communicating;
and finally reviewing the effectiveness of the mechanism annually. During
the reporting period we have not registered any grievance through this
mechanism and we consider this as lack in deployment of this process.
We are deploying this process more vigorously and target to receive
and address at least 25 grievances from different stakeholders.
Stakeholders can access us for redressal of grievances or engaging with
us to contribute or collaborate on specific projects.
Employees
Local Community
Meetings, Seminars, Web
lectures
Concerns : Increments,
promotions, amenities, work
satisfaction, safety, training,
performance
Meetings, Messages
Concerns : Employment for
locals, expansion of CSR
activities, environmental
impacts
Evaluation of
the grievance
mechanism
Communication of
Procedures
Reviewing and
investing
grievances
Banker
Meetings, Mails
Concerns : New loan off
take, financing cost, market
information, risk mitigation,
business strategy, company
performance
Communication
of response and
seeking consent
Preparing
Response
INDO THAI SYNTHETICS SUSTAINABILITY REPORT 2016 | 49