Reference - Konica Minolta

16.1 Cannot print 16
Problem Possible Cause Remedy
When the user authentication is
enabled, you may have entered
an unregistered user name or
password.
Memory of the computer may
be insufficient.
Network connection with the
printer controller is not established
(when connecting via the
network).
This machine may be in the enhanced
security mode.
Secure print is not available. The password rules may be enabled
on the machine.
Printing in the user authentication
or account track mode is
not available.
Printing is not available when
you have selected [Public User]
in user authentication.
Cannot print from the external
memory.
The user name, account name
or password is incorrect.
User authentication or account
track may be disabled on the
printer driver.
The entered user name or account
name may not be authorized.
Printing by public users may be
prohibited on the machine.
The file format stored in the external
memory device is not a
printable file format (extension).
[External Memory Print] is set to
[Disable] on the machine.
Public user authentication is unavailable.
Encrypted USB flash memory is
used.
Enter the correct user name or
password.
Perform a test printing to check
whether printing is possible.
Contact your network administrator.
Configure authentication settings
in the enhanced security mode.
For details, contact the printer administrator.
Specify a password according to
the password rules.
Enter the correct user name, account
name and password.
Enable user authentication or account
track on the printer driver.
Check with the administrator
whether the user name or account
name concerned is authorized
for printing.
Check with the administrator
whether printing by public users
is permitted.
Printable file formats (extensions)
are JPEG, TIFF, XPS, and PDF
only.
Press [USB/HDD]. In [File Type] of
[External Memory], select a type
of file that can be displayed.
Select [Enable] in [Administrator
Settings] - [External Memory
Print].
Contact the administrator of the
machine.
Encrypted USB flash memory
cannot be used.
When the above troubleshooting does not eliminate the problem, refer to the [User's Guide Copy Operations].
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