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Cuyahoga County: PSAP Assessment
Addendum to the Services Agreement, including associated fees, for
timely approval as described in this Statement of Work.
Senior Attevo Project Management personnel will have direct access to
project sponsors through Executive meetings for reporting project
progress, issue resolution, scope change approval and other
communications. In the event of critical issues the County will be notified
on a timely basis for resolution.
Additional resources can be added or extended as required with the
agreement of the County and Attevo.
2.5 Assessment Results Summary
This PSAP Consolidation Feasibility Assessment is a culmination of six months of
consulting work throughout the second half of 2011. The Recommendations
section in this document provides more detail around PSAP consolidation and
efforts towards regionalism for Cuyahoga County as it relates to Public Safety;
however, listed below are the most salient points of the study.
• The drive to consolidate is strong with many PSAPs throughout the
County; however, in order to fully leverage all of the County’s resources
additional City Executive and County Executive support is required.
• The telephony equipment used specifically for the PSAPs is, in many
cases, at end-of-life which results in a high risk scenario should the
equipment need to be repaired or replaced.
• The PSAP systems (CAD, radio, CPE, etc.) are of varying ages and levels
of functionality; therefore, the data needed to analyze workloads and call
volumes evaluation is often not available.
• The duplication of PSAP systems and equipment (CAD, radios, etc.) is
widespread throughout the County. This means that the collective costs
for procuring, implementing and maintaining these systems is needlessly
high.
• There are varying degrees of disaster recovery plans for each PSAP;
however, in a large scale incident or natural disaster the same equipment
will not be available to all agencies that would expect or need to utilize it
to continue to provide emergency communications.
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