Cuyahoga County: Public Safety Answering Point ... - Cleveland.com
Cuyahoga County: Public Safety Answering Point ... - Cleveland.com
Cuyahoga County: Public Safety Answering Point ... - Cleveland.com
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<strong>Cuyahoga</strong> <strong>County</strong>: PSAP Assessment<br />
13. Glossary of Terms<br />
Term Definition<br />
9-1-1 A three digit telephone number to facilitate the reporting of an<br />
emergency requiring response by a public safety agency.<br />
9-1-1 Service Area The geographic area that has been granted authority by a<br />
state or local governmental body to provide 9-1-1 service.<br />
9-1-1 Service Provider An entity providing one or more of the following 9-1-1<br />
elements: network, CPE, or database service.<br />
9-1-1 Tandem (See E9-1-1 Control Office)<br />
Access Line The connection between a customer premises network<br />
interface and the Local Exchange Carrier that provides access<br />
to the <strong>Public</strong> Switched Telephone Network (PSTN).<br />
ACD Automated Call Distribution<br />
ANI/ALI Automatic Number Identification/Automatic Location<br />
Identification<br />
APCO Association of <strong>Public</strong>-<strong>Safety</strong> Communications Officials<br />
Automatic Location<br />
Identification (ALI)<br />
Automatic Location<br />
Identification (ALI)<br />
Database<br />
Automatic Number<br />
Identification (ANI)<br />
The automatic display at the PSAP of the caller’s telephone<br />
number, the address/location of the telephone and<br />
supplementary emergency services information.<br />
The set of ALI records residing on a <strong>com</strong>puter system.<br />
Telephone number associated with the access line from which<br />
a call originates.<br />
AVL Automatic Vehicle Location<br />
BOC Bureau of Communications<br />
C2C CAD-to-CAD<br />
CAD Computer Aided Dispatch<br />
CCC <strong>Cleveland</strong> Communications Center<br />
CECOMS <strong>Cuyahoga</strong> Emergency Communications System<br />
Central Office (CO) The Local Exchange Carrier facility where access lines are<br />
connected to switching equipment for connection to the <strong>Public</strong><br />
Switched Telephone Network.<br />
Centralized Automated<br />
Message Accounting<br />
(CAMA)<br />
A multi-functional signaling protocol originally designed for<br />
billing purposes, capable of transmitting a single telephone<br />
number.<br />
CPD <strong>Cleveland</strong> Police Department<br />
CPE Customer Premises Equipment device, is any <strong>com</strong>ponent a<br />
consumer attaches at the receiving end of a telephone<br />
network to route, terminate or originate <strong>com</strong>munication that<br />
is not supplied by the carrier. Examples include telephones,<br />
modems and other networking devices.<br />
CRM Customer Relationship Management<br />
CS1 Responsible for call taking and are not trained to dispatch<br />
CS2 Cross trained to dispatch for EMS, Fire, and Police – can also<br />
fill the role of a call taker<br />
Data Base Management Entity providing Selective Routing (SR) and/or Automatic<br />
System Provider<br />
Location Identification (ALI) data services.<br />
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