Cuyahoga County: Public Safety Answering Point ... - Cleveland.com
Cuyahoga County: Public Safety Answering Point ... - Cleveland.com
Cuyahoga County: Public Safety Answering Point ... - Cleveland.com
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<strong>Cuyahoga</strong> <strong>County</strong>: PSAP Assessment<br />
Support: however, Mayoral support has not been confirmed.<br />
9.1.4 Shaker Heights/Euclid/Beachwood/South Euclid<br />
The Shake Heights/Euclid/Beachwood/South Euclid entity has taken a unique<br />
approach to consolidation. They are in discussion to share a domain controller<br />
and hardware to support their collective PSAPs. The vision in time will be to<br />
consolidate facilities and staff.<br />
Facility: Not relevant at this point, as <strong>com</strong>bined group would not be<br />
working together in one physical PSAP.<br />
Resources: Not relevant at this point, as <strong>com</strong>bined group would not be<br />
<strong>com</strong>bining staff or PSAP personnel for Phase One of this<br />
collaborative effort.<br />
Technology: Combined entity currently has TAC CAD systems. It is not an<br />
enterprise-class CAD application and has limitations surround<br />
scalability, functionality and support. The benefit of using backoffice<br />
infrastructure and a shared domain controller is the true<br />
benefit to this re<strong>com</strong>mendation.<br />
Executive<br />
Level<br />
Support:<br />
9.1.5 <strong>Cleveland</strong><br />
Combined entity has well-establish support for continued PSAP<br />
consolidation. Both Mayors and <strong>Public</strong> <strong>Safety</strong> officials are in<br />
support of regionalism.<br />
Beginning in 2009 the City of <strong>Cleveland</strong> developed a Shared Services strategy<br />
with pilot agencies in the region designed to share the City’s Intergraph<br />
Computer Aided Dispatch (CAD) system with surrounding suburbs. The strategy<br />
included the technical architecture, organizational assessment, software and<br />
resource assessment, and support model. In 2010, Parma was the first<br />
participating city to join this initiative with the City <strong>Cleveland</strong>. As such Parma<br />
was able to implement an otherwise too costly enterprise CAD system, as well as<br />
recognize the significant cost savings with the implementation, licensing and<br />
support costs.<br />
While <strong>Cleveland</strong> and Parma continue to work through some support and<br />
performance issues, we would be remiss to not mention the significant push<br />
toward regionalism and collaboration that both of these cities continue to<br />
champion.<br />
9.1.6 East<strong>com</strong> and West<strong>com</strong><br />
East<strong>com</strong> and West<strong>com</strong> are currently dispatching Fire and EMS calls for multiple<br />
<strong>com</strong>munities. West<strong>com</strong> currently also dispatches for a <strong>com</strong>munity in Lorain<br />
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