Cuyahoga County: Public Safety Answering Point ... - Cleveland.com
Cuyahoga County: Public Safety Answering Point ... - Cleveland.com
Cuyahoga County: Public Safety Answering Point ... - Cleveland.com
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<strong>Cuyahoga</strong> <strong>County</strong>: PSAP Assessment<br />
6. Time Motion Studies<br />
Six Time Motion sessions were held throughout October and November to<br />
<strong>com</strong>plete a simplified study. The first goal of the study was to establish a<br />
baseline for employee productivity within the three dispatch centers chosen. A<br />
second goal of the study was to observe/detect what redundant or inefficient<br />
tasks might be happening within the Dispatch Center.<br />
Three <strong>com</strong>munities agreed to the Time Motion Study. The population of the<br />
three cities ranges from 13,000 to 19,000. Additionally, the geographical area<br />
of each of the three cities ranges from 4 to 10 square miles. Lastly, the number<br />
of officers in each of the three cities ranges from 16 to 43 on each police force.<br />
Each PSAP was visited twice for at least two hours per session. The evaluator<br />
attempted to get a modified random sampling of the calls within the PSAP by<br />
observing the centers for both an early morning (rush hour) period and also a<br />
late afternoon, early evening session.<br />
Representative Cities City PSAP Statistics<br />
City A *Population: 19,212<br />
*Geographical area: 7.5 sq. mi<br />
*Number of Officers: 43<br />
City B *Population: 14,001<br />
*Geographical area: 4.4 sq. mi<br />
*Number of Officers: 27<br />
City C *Population: 13,513<br />
*Geographical area: 10 sq. mi<br />
*Number of Officers: 16<br />
Time Motion Studies General Observations<br />
Jail Duties can/do take up time for the Dispatcher when the Jailer is not present<br />
<strong>Public</strong> of <strong>Cuyahoga</strong> <strong>County</strong> needs continued education about when to call actual 9-1-<br />
1 phone line versus non-emergency phone line into the PSAP<br />
Technology in PSAPS is very outdated and not friendly in reducing amount of paper<br />
used within a Dispatch Center<br />
Actual 9-1-1 Emergency Calls were very low/limited during observation<br />
PSAPs received a lot of administrative phone calls from officers<br />
Dispatchers greet “walk-in” traffic to Police Department 24X7. Many residents that<br />
were considered “walk-in” traffic were filing a paper report that was not/did not need<br />
to be acted upon until Monday morning<br />
Dispatchers were managing/scheduling various City resources. For example, the<br />
“calling off” of School Crossing Guards<br />
Dispatchers that had a great deal of downtime could have been filing administrative<br />
reports for the Police Department<br />
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