Cuyahoga County: Public Safety Answering Point ... - Cleveland.com

Cuyahoga County: PSAP Assessment
Table of Contents
1. Project Overview ........................................................................................ 5
2. Project Approach ........................................................................................... 7
2.1 Approach .................................................................................................................. 7
2.2 PSAPs Included in the Study .................................................................................... 8
2.3 Project Tasks & Deliverables ............................................................................... 9
2.4 Project Assumptions ........................................................................................... 10
2.5 Assessment Results Summary ............................................................................... 11
3. Data Collection ............................................................................................. 12
3.1 Data Limitations ...................................................................................................... 12
4. PSAP Survey & Results ............................................................................... 14
4.1 PSAP Survey .......................................................................................................... 14
4.2 Annual Dispatch Budget & Call Volume Results ..................................................... 15
4.3 Computer Aided Dispatch (CAD) Vendors .............................................................. 16
4.4 9-1-1 Technology Deployed and Age of Equipment ................................................ 17
4.5 Number of Call Dispatchers, Takers and Workstations ........................................... 19
4.6 Telephony Types .................................................................................................... 20
4.7 Volume of Incoming Calls and Dispatched Calls by PSAP ..................................... 21
4.8 Annual Cost of Individual PSAPs ............................................................................ 26
5. Roundtable Discussions .............................................................................. 28
5.1 Participants ............................................................................................................. 28
5.2 Roundtable Discussion Points ................................................................................ 29
6. Time Motion Studies .................................................................................... 31
7. Failover Site for Cleveland ........................................................................... 33
8. CECOMS Call Counts ................................................................................. 35
9. Recommendations ....................................................................................... 37
9.1 PSAP Consolidation ............................................................................................... 38
9.1.1 Solon/Chagrin Valley ...................................................................................... 38
9.1.2 SouthEast ....................................................................................................... 39
9.1.3 SouthWest ...................................................................................................... 39
9.1.4 Shaker Heights/Euclid/Beachwood/South Euclid ............................................ 40
9.1.5 Cleveland ........................................................................................................ 40
9.1.6 Eastcom and Westcom ................................................................................... 40
9.2 CECOMS 9-1-1 Wireless Calls ............................................................................... 41
9.3 Infrastructure .......................................................................................................... 43
9.4 Technology Roadmap ............................................................................................. 43
9.5 Governance Model ................................................................................................. 44
9.5.1 Advisory Committee ........................................................................................ 44
10. Risks ............................................................................................................ 45
11. Appendix ...................................................................................................... 46
11.1 PSAP Definition & Overview ................................................................................... 46
11.1.1 Cuyahoga County PSAP Overview ................................................................. 46
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