Cuyahoga County: Public Safety Answering Point ... - Cleveland.com

Cuyahoga County: PSAP Assessment
Entity Name Pros Cons
Westcom Space for two (2)
additional workstations
and dispatchers
Executive-level support.
Council of Governments
(COG) is in place and has
the support of
participating mayors.
Current CAD vendor
(Positron) is not an
enterprise-class system.
As of December 2011,
entity is not able to absorb
significant additional
volume for a disaster
recovery site.
Currently, no one entity could absorb all of the disaster recovery (DR)
requirements of the City of Cleveland. Several options, however, do exist for
planned PSAPs consolidations.
1. The planned, consolidated PSAPs (SouthEast, SouthWest, Solon/Chagrin
Valley, Westcom) could invest in building several additional workstations
into their facilities, dispersing the calls in a failover plan across several
new regional PSAPs.
For example, Regional PSAP X could take Cleveland Police District One’s
calls in an emergency situation, while PSAP Y would take Cleveland Police
District Two’s calls and so on. Load balancing is a viable solution to
properly route calls and balance call volume.
2. Solon/Chagrin Valley has discussed the possibility of building a new standalone
PSAP facility. Additionally capacity could provide DR capabilities for
the City of Cleveland. The standalone facility would require support and
funding from the County.
Note: These would both require additional funding from either the City of
Cleveland or County.
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