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APPENDIX 1: List of Finnish art museums in 2011 Museum City / Town 1 Aboa Vetus & Ars Nova museo Turku 2 Aineen taidemuseo Tornio 3 Amos Andersonin taidemuseo Helsinki 4 Ateneumin taidemuseo Helsinki 5 Cygnaeuksen galleria Helsinki 6 Didrichsenin taide- ja kulttuurimuseo Helsinki 7 Emil Cedercreutzin museo Harjavalta 8 EMMA - Espoon modernin taiteen museo Espoo 9 Etelä-Karjalan taidemuseo - Kaakkois-Suomen aluetaidemuseo Lappeenranta 10 Gallen-Kallelan Museo Espoo 11 Heinolan taidemuseo Heinola 12 Helsingin taidemuseo Helsinki 13 Helsingin taidemuseo, Kluuvin galleria Helsinki 14 Helsingin taidemuseo, Meilahti Helsinki 15 Helsingin taidemuseo, Tennispalatsi Helsinki 16 Hiekan taidemuseo Tampere 17 Hyvinkään taidemuseo Hyvinkää 18 Hämeenlinnan taidemuseo Hämeenlinna 19 Imatran taidemuseo Imatra 20 Joensuun taidemuseo Joensuu 21 Jyväskylän taidemuseo Jyväskylä 22 Järvenpään taidemuseo Järvenpää 23 K. H. Renlundin museo - Keski-Pohjanmaan maakuntamuseo, Roosin Kokkola talo 24 K.H.Renlundin Museokortteli museo - Keski-Pohjanmaan maakuntamuseo, Kokkola 25 Kajaanin taidemuseo Kajaani 26 Kemin taidemuseo Kemi 27 Keravan taidemuseo Kerava 28 Keuruun museo Keuruu 29 Kouvolan taidemuseo Kouvola 30 Kuntsi modernin taiteen museo Vaasa 31 Kuopion taidemuseo Kuopio 32 Lahden kaupunginmuseo, Taidemuseo/Julistemuseo Lahti 33 Lapinlahden taidemuseo ja Eemil Halosen museo Lapinlahti 34 Lapuan Taidemuseo Lapua 114
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Is there more to it than posting a
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Tiivistelmä Tämä tutkimus osalli
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5 FINDINGS OF THE RESEARCH ........
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1 INTRODUCTION “Winning and keepi
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museums, are expected to outperform
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1.1 Research questions and structur
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& Levy (1969) defined it, it is jus
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profit, and governmental. Each of t
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and the consumer of a service are t
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3 THEORY: RELATIONSHIP WITH THE CUS
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3.2.1 A mindset for customer relati
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depends on the customer and industr
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to understand in service organizati
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fact that a service is created at t
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RM, however, is not a new phenomeno
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step to creating a relationship. Wi
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25). When the clientele of an organ
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all problems, for example, also in
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Traditionally customers have seen t
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entire process of co-creation of va
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messages received by the customers
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confused with the technology behind
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engage with the organization in soc
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media in an organization, and thus
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3.5.1 Social media applications Soc
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& Leighton 2011). Kozinets et al. (
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approximately 30 percent of the use
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developed for the function of filte
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important, what will it give to the
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4 METHODOLOGY In order to find out
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interviews, instead of unstructured
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Page 67 and 68: collections, the museums spent 2,8
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Page 87 and 88: Yes, you could day the experience i
Page 89 and 90: inquired on whether different conte
Page 91 and 92: 6 DISCUSSION In this chapter the fi
Page 93 and 94: Another concern the museums pointed
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Page 97 and 98: 7 CONCLUSIONS In this chapter a dis
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Page 101 and 102: large-scale interactions with exter
Page 103 and 104: 8 REFERENCES Alasuutari, P. Laadull
Page 105 and 106: Conway Tony & Debra Leighton. ”Co
Page 107 and 108: Grönroos Christian. ”Service Qua
Page 109 and 110: McDaniel Clay. ”3 Key Metrics To
Page 111 and 112: Passebois Juliette & Philippe Aurie
Page 113: Sorav Jain. ”40 Most Popular Soci
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