Is there more to it than posting a status update?

More documents

Recommendations

Info

35 Lönnströmin taidemuseo Rauma 36 Mikkelin kaupungin museot, Mikkelin taidemuseo - Etelä-Savon Mikkeli aluetaidemuseo 37 Nelimarkka-museo, Etelä-Pohjanmaan aluetaidemuseo ja Nelimarkka- Alajärvi residenssi 38 Nelin-Cronströmin taidekoti Vaasa 39 Nykytaiteen museo Kiasma Helsinki 40 Orimattilan taidemuseo Orimattila 41 Oulun taidemuseo Oulu 42 Pohjanmaan museo ja Terranova Merenkurkun luontokeskus Vaasa 43 Porin taidemuseo Pori 44 Raision museo Harkko Raisio 45 Rauman Taidemuseo Rauma 46 Riihimäen Taidemuseo Riihimäki 47 Rovaniemen taidemuseo Rovaniemi 48 Saarijärven museo Saarijärvi 49 Salon taidemuseo - Veturitalli Salo 50 Sara Hildénin taidemuseo Tampere 51 Serlachius-museo Gösta Mänttä-Vilppula 52 Sinebrychoffin taidemuseo Helsinki 53 Särestöniemi-museo Kittilä 54 Taidekeskus Kasarmi, Tuusulan taidemuseo Tuusula 55 Taidekoti Kirpilä Helsinki 56 Tampereen nykytaiteen museo Tampere 57 Tampereen taidemuseo - Pirkanmaan aluetaidemuseo Tampere 58 Tampereen taidemuseon Muumilaakso Tampere 59 Tikanojan taidekoti Vaasa 60 Turun taidemuseo Varsinais-Suomen aluetaidemuseo Turku 61 Tuusulan museot, Halosenniemi Tuusula 62 Valtion taidemuseo Helsinki 63 Vantaan taidemuseo Vantaa 64 Varkauden taidemuseo Varkaus 65 Villa Gyllenberg Helsinki 66 Visavuoren museo Valkeakoski 67 Wäinö Aaltosen museo Turku 68 Äänekosken taidemuseo Äänekoski Source: museot.fi, 2011 115
Page 1 and 2:
Is there more to it than posting a
Page 3 and 4:
Tiivistelmä Tämä tutkimus osalli
Page 5 and 6:
5 FINDINGS OF THE RESEARCH ........
Page 7 and 8:
1 INTRODUCTION “Winning and keepi
Page 9 and 10:
museums, are expected to outperform
Page 11 and 12:
1.1 Research questions and structur
Page 13 and 14:
& Levy (1969) defined it, it is jus
Page 15 and 16:
profit, and governmental. Each of t
Page 17 and 18:
and the consumer of a service are t
Page 19 and 20:
3 THEORY: RELATIONSHIP WITH THE CUS
Page 21 and 22:
3.2.1 A mindset for customer relati
Page 23 and 24:
depends on the customer and industr
Page 25 and 26:
to understand in service organizati
Page 27 and 28:
fact that a service is created at t
Page 29 and 30:
RM, however, is not a new phenomeno
Page 31 and 32:
step to creating a relationship. Wi
Page 33 and 34:
25). When the clientele of an organ
Page 35 and 36:
all problems, for example, also in
Page 37 and 38:
Traditionally customers have seen t
Page 39 and 40:
entire process of co-creation of va
Page 41 and 42:
messages received by the customers
Page 43 and 44:
confused with the technology behind
Page 45 and 46:
engage with the organization in soc
Page 47 and 48:
media in an organization, and thus
Page 49 and 50:
3.5.1 Social media applications Soc
Page 51 and 52:
& Leighton 2011). Kozinets et al. (
Page 53 and 54:
approximately 30 percent of the use
Page 55 and 56:
developed for the function of filte
Page 57 and 58:
important, what will it give to the
Page 59 and 60:
4 METHODOLOGY In order to find out
Page 61 and 62:
interviews, instead of unstructured
Page 63 and 64:
The methods used for data collectio
Page 65 and 66: with regard to the number of organi
Page 67 and 68: collections, the museums spent 2,8
Page 69 and 70: using the internet, but also they a
Page 71 and 72: Registered as a user in a social ne
Page 73 and 74: does what, at least almost on case
Page 75 and 76: wise to consider the style of writi
Page 77 and 78: there is or how to behave, or what
Page 79 and 80: Even though a few museums seemed to
Page 81 and 82: …There, in the online world a mus
Page 83 and 84: sized museum had, not only customer
Page 85 and 86: We don’t know whether people from
Page 87 and 88: Yes, you could day the experience i
Page 89 and 90: inquired on whether different conte
Page 91 and 92: 6 DISCUSSION In this chapter the fi
Page 93 and 94: Another concern the museums pointed
Page 95 and 96: utilization, would be clear to them
Page 97 and 98: 7 CONCLUSIONS In this chapter a dis
Page 99 and 100: that even when people do arrive int
Page 101 and 102: large-scale interactions with exter
Page 103 and 104: 8 REFERENCES Alasuutari, P. Laadull
Page 105 and 106: Conway Tony & Debra Leighton. ”Co
Page 107 and 108: Grönroos Christian. ”Service Qua
Page 109 and 110: McDaniel Clay. ”3 Key Metrics To
Page 111 and 112: Passebois Juliette & Philippe Aurie
Page 113 and 114: Sorav Jain. ”40 Most Popular Soci
Page 115: APPENDIX 1: List of Finnish art mus
show all

Is there more to it than posting a status update?

Create successful ePaper yourself

Delete template?

Save as template?