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Page 2 November 2011 Parts & People www.partsandpeople.com
Engines & Engine Rebuilding / Heavy-Duty Trucks Focus Issue Diesel specialist services varied clientele with engine work and fuel injection by Jerold B. Smith Milton, Wash.—H&H Diesel Service Inc. has been providing diesel service for 47 years, said Gary Wolfe, general manager of the firm. Founded by brothers Slade and Gary Holmes in 1964, the firm purchased property and built a facility near I-5 in Milton in 1969, said Owner Jackie Holmes, who said her husband, Slade, was killed in an airplane crash 15 years ago. Sitting on a 4.5-acre site with plentiful space for the trucks the firm services, H&H operates three departments at the business: fuel injection sales and service, machine shop services, and truck/equipment repair, said Wolfe, who was with the company for 11 years, left for other endeavors, and returned to help run the firm after the death of Holmes. “Fuel injection is the biggest part of our Owner Jackie Holmes is pictured with her bird, Toby, and General Manager Gary Wolfe at the front parts counter at H&H Diesel in Milton. business,” he said. “We sell fuel injection parts to a variety of loyal customers and provide outside sales from Centralia to Aberdeen and all of the Tacoma area.” The parts department has an inventory of $725,000, mostly stocked with fuel injection products, Wolfe said. “Our technicians are factory-trained and can provide exceptional service on fuel injection systems,” he said. The firm offers remanufactured, exchange, or new units and is an Alliant Power fuel injection dealer, as well as a Bosch Service Center, and dealer for lines such as Clevite, Cummins, Denso, Delphi, Stanadyne, and other products, he added. “Our fuel injection business is steady and growing, and we have five injectionshop employees,” Wolfe said, adding that the company has invested heavily in tooling and test equipment to service the needs of customers that range from fleets to dealers to repair specialists. “We get a lot of business due to the use of bio fuels, which can ruin an injection system if not used properly.” With 17 employees, H&H is housed in an 8,000-square-foot building that has a parts department, offices, three-bay service center, fuel-injection center, and machine shop, Wolfe said. The service shop, with three technicians, handles 75- 100 vehicles a month, many of those pickups, but they work on a variety of vehicles and equipment, he said. While the firm used to repair a large number of engines, Wolfe said that business has dropped off over the years, Continued on page 6 HDAW 2012 to emphasize company culture; registrations are on upswing by Rob Merwin Bethesda, Md.—More than 1,700 managers and executives from 17 countries attended last year’s Heavy Duty Aftermarket Week (HDAW) in Las Vegas, and event organizers said they expect numbers to increase for HDAW 2012, which will have the theme, “Corporate Culture: The Foundation for Success.” “Currently, we are seeing a 30-percent increase for same-time registration,” said Cochair Mike Betts, president of Betts Spring Co., of HDAW 2012, which will be at the Mirage in Las Vegas on Jan. 23-26. “The outpouring of comments regarding this year’s theme and “The networking opportunities are numerous and not to be missed. Nowhere are the real leaders of our industry assembled together in one place like they are at HDAW,” says HDAW 2012 Cochair Mike Betts. the reformatting of our educational program is overwhelmingly positive,” Betts said. Co-chair Ken Duval, president of Canadian Wheel Industries, said HDAW continues to grow in importance and is the industry’s premier meeting. “When HDAW was first developed, we understood that it would take a few years to create industry-wide momentum for the event and to establish credibility,” Duval said. “I believe that 2010 was a watershed year for HDAW,” he said. “Since that meeting, HDAW has achieved the status that was envisioned in the early days of its inception; hence, the increase in the registrations.” The co-chairs were challenged to develop a theme that connects what is important and relevant to the distributor and supplier community, they said. Last year’s theme revolved around leadership, and they said it was important to have HDAW 2012 build on that foundation. Betts said that aside from connecting industry distributors and suppliers, “it is interesting when one looks inside their own business each year. You identify what is and isn’t working, and you build on your strengths and what you learn from your analysis.” “We had just finished reading Tony Hseih’s book, ‘Delivering Happiness,’ about the importance of corporate culture,” Duval said. “Mr. Hseih is the CEO of Zappos and places great emphasis on company culture and core values. “The more we thought about the book, the more it became evident that this theme would be a natural progression from the leadership theme of 2011,” he said. Duval said that all of HDAW 2012 will concentrate on the impact of company culture, from keynote speaker Robert Richman of Zappos to its education sessions. Richman, product manager of Zappos Insights, ranked by Fortune Magazine as one of the “Top 100 Companies Best to Work For,” will share how Zappos learned to serve its two most valuable assets: employees and customers, Duval said. Betts said Richman will devote much of his keynote to describing the unique culture at Zappos. “His presentation will hit home with many owners and managers of the businesses,” he said. “The ‘Y’ generation, which is the future of industry, looks at their jobs in a way that is uniquely different than past generations. Times are changing, and we as an industry must change to be relevant in the future.” Betts said three of the four 60- and 90- HDAW Co-chair Ken Duval says that all of HDAW 2012 will concentrate on the impact of company culture, from the keynote speaker to its education sessions. minute educational sessions are also centered on corporate cultural issues. He said one session, “The Culture Key: Innovation, Accountability, and the Human Art of Business,” led by Edgar Papke, will be a “game changer.” “The takeaways are real and will hit home with all the leaders and managers in attendance,” he said. But, more importantly, he continued, the audience will realize how the right culture in their business is the difference between success and a less than desirable atmosphere. “In almost all cases, the proper culture delivers the best results and the most satisfying work environment,” Betts added. “Without the right culture, it is nearly impossible to have the kind of teamwork that leaders work and wish for. “We are confident each session will deliver the audience with significant takeaways.” With HDAW holding four educational sessions, organizers have opened up additional time for more one-on-one meetings between suppliers and distributors, which are also expected exceed the more than 1,600 held during HDAW 2011, the co-chairs said. “One-on-one meetings are a critical component of HDAW,” Duval said. “Both manufacturers and distributors value the opportunity to meet privately to discuss individual issues. The one-on-one meetings are the best vehicles to achieve that end.” The value gained by attending the product expo, the scheduled one-on-one meetings, and the educational sessions are invaluable, Betts said. “The networking opportunities are numerous and not to be missed. Nowhere are the real leaders of our industry assembled together in one place like they are at HDAW,” he said. “This year is the seventh year for HDAW, and each new year has been stronger than the last,” Betts said, “and that has to do with the collaborative nature of event organizers, Heavy Duty Distribution Association (HDDA), Automotive Aftermarket Industry Association (AAIA), and Commercial Vehicle Solutions Network (CVSN), as well as 10 other sponsoring industry organizations that work on the overall agenda and planning for the conference. For more information, go to www.hdaw.org. n Parts & People November 2011 Page 3
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